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Re-Framing Opportunities: Design Thinking in Action
The authors describe a case study of Design Thinking, showing how an organization in Denmark worked through the four stages of the Design Thinking process with help from a local design firm. They describe the four stages in detail - from 'uncovering current realities' to 'prototyping with customers'. Along the way, they show how the employees involved gained confidence in their creative and problem-solving abilities through the process, and that design has a key role to play in achieving creative organizational outcomes.