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How to Make a Team Work
The process quality management technique (PQM), used by IBM and its customers in intensive one- or two-day planning sessions, gets management teams to identify their mission, agree on what they must do to achieve it, and accept individual responsibility for the tasks deemed most important to success. The heart of PQM is a matrix that reflects the organization's unique goals and needs. To develop the matrix the team goes through four levels of consensus building that often spur new ideas to improve basic procedures.