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Southern States Communications
Managers receiving letters claiming that their products or services violate the intellectual property rights of another sometimes have a tendency to ignore them after their technical staff advises them that the claims have no merit. Illustrates the perils of that approach. Legally astute managers accept responsibility for managing patent disputes; they do not hand them off to lawyers with a "you-take-care-of-it" approach. Litigation is less predictable than many managers realize. A number of choices must be made without full information.