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U.S. Digital Service
Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certainty about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom's Government Digital Service (GDS). In 2014, President Barack Obama had given USDS a monumental task: transform how the federal government worked for the American people, digitally. The seeds of USDS had grown out of the rescue of HealthCare.gov, the federal website meant to allow consumers to shop for private health insurance. Its launch and crash in October 2013 had threatened one of Obama's signature policy achievements. Dickerson and a small team had been drafted to help fix HealthCare.gov and had successfully done so in a matter of months. While in London, Dickerson and Van Dyck wondered, of the other areas that most cried out for new technology approaches, which should be tackled next? Moreover, GDS had embedded satellite teams into the U.K.'s government agencies to guide, assist, and in some cases control, each agency's digital presence. Did London hold lessons for if, and how, these teams could be successful in the U.S. government? USDS had begun to experiment with this model too, embedding teams in a handful of departments in the U.S federal government. How could USDS best work with the dozens of agencies that were actually doing the work of government? -
Kurt Summers: Investing in Our Chicago
In 2016, Kurt Summers, the Chicago City Treasurer, faced a decision with potential personal and political ramifications: whether or not to ask the city's Mayor to join a class action anti-trust suit against the city's creditors for actions they took during the Global Financial Crisis. Summers reflects on his time growing up in gang-controlled neighborhoods on the South Side of Chicago, and career experiences in both the public and private sector. These include stints at Harvard Business School, McKinsey, Goldman Sachs, the Chicago Olympics bid, and in local government. He tries to assess what he should do in this situation and what the best next steps would be in terms of his career. The case also discusses his work and leaderships styles, his personal life, including his relationship with his wife, and how he has adjusted to the new role of being a politician. -
Bayern Munich in China
In 2015, German football club Bayern Munich is considering how to enter the Chinese market. Should it build its own infrastructure or rely on third-party partnerships to reach this massive football fanbase? -
Suominen Wipes the Slate Clean
In 2016, after successfully turning around Finnish nonwovens manufacturer Suominen, CEO Nina Kopola faces a decision on the company's strategy moving forward. -
Weathering the Storm at NYU Langone Medical Center
In the fall of 2012, Hurricane Sandy forced a full evacuation of NYU Langone Medical Center in New York City. The institution, which comprises NYU Medical School and several teaching hospitals, had been on an upward trajectory for several years under the leadership of Dr. Robert I. Grossman. Grossman's central initiative, which he credited with helping to create a performance-driven, transparency-focused culture was an information technology dashboard system that provided managers and front line workers with a wealth of real-time information. Would the disruption posed by the hurricane throw NYU Langone off track? -
Die Mannschaft: How Germany Won the 2014 FIFA World Cup
After years of ups and downs, Germany won its fourth World Cup in 2014.This case examines the national team's recent history and the changes they made to set themselves up for success. -
Streaming Over Broadband: Why Doesn't My Netflix Work?
In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them? -
Gap Inc.: Refashioning Performance Management
In 2014, clothing retailer Gap Inc. rolled out a new performance management process for headquarters staff that did away with a traditional rating and ranking system. The new process involved informal monthly meetings between managers and their reports, and it more closely tied bonuses to business performance. Would it serve to motivate employees? Could its framework be used in Gap Inc.'s thousands of stores? -
Riot Games: Can Culture Survive Growth?
In 2015, Riot Games, the maker of the top PC game League of Legends, considers its growth strategy as it moves into a new campus in Los Angeles. -
Horst Dassler, Adidas, and the Commercialization of Sport
The case focuses on the career of Horst Dassler, the son of the founder of the German-based sports shoe manufacturer Adidas. The origins of the firm were in the interwar years, and it rose to public prominence after it provided spikes for the famous African-American sprinter in the 1936 Berlin Olympics. From the 1950s Horst cultivated relationships with athletes and national associations to expand his sports apparel business and develop sports sponsorship, competing fiercely against competitors such as Puma and Nike. During the 1970s he played a key role in commercializing the international soccer federation FIFA, including creating a television market for soccer, and he subsequently became a key force behind arranging sponsorships and broadcasting rights for the Olympics. The case explores the drivers of success of this major consumer brand, and provdes the opportunity to discuss the positives and negatives of the globalization and commercialization of sport. -
MINTing Innovation at NewYork-Presbyterian (B)
This short (B) case gives an update on the progess that MINT has made at NYP since the end of the (A) case. -
The I-PASS Patient Handoff Program
In 2015, the I-PASS Patient Handoff Program Team, led by six pediatricians around the U.S., had to determine the best way to disseminate their program that had been proven to reduce communication errors in patient handoffs in hospital settings. Should they turn it into a standalone business, continue publishing in academic journals, license their content to an established medical vendor, or do some combination of these? This case allows students to develop and evaluate approaches to disseminating simple and proven innovations with complex service settings. -
Bloodbuy
In 2015, Chris Godfrey, founder and CEO of Bloodbuy has to consider the best path to growth for his young company that is attempting to disrupt the blood donation industry. -
1worker1vote: MONDRAGON in the US
MONDRAGON, the largest cooperative in the world, and the inspiration for several U.S. cooperatives, faces a challenge in 2013 after one of its largest cooperatives votes to leave the group and another goes bankrupt. -
The Affordable Care Act (B): Industry Negotiations
In 2009, The Obama administration and Senator Max Baucus, chairman of the Senate Finance Committee enter into talks with industry groups that will be effected by the health reform that the Congress is working on. -
The Affordable Care Act (C): Legislative Strategy in the Senate
In 2009, the Senate begins drafting its health care bills. Jurisdiction in the Senate is shared between two committees, but the more important is the Senate Finance Committee. -
The Affordable Care Act (F): Regaining Momentum
In the fall of 2009, President Obama makes a speech to a joint session of Congress in an attempt to regain lost momentum on health reform and get a bill through Congress. -
The Affordable Care Act (D): Making a Decision on the Employer-Sponsored Health Insurance Tax Exclusion
In the summer of 2009, a meeting is called in the White House to discuss the impact of changing the rules on the employer-sponsored health insurance tax exclusion. -
The Affordable Care Act (E): The August 2009 Recess
During the Congress's August recess in 2009, the Tea Party makes a big push to stop the health reform bill moving through Congress. -
The Affordable Care Act (G): The Final Votes
In the fall of 2009, the House and Senate each voted to pass health reform bills. These bills then had to be combined into the Affordable Care Act and the ACA had to be passed by both houses. Reconciliation had to be used because of Republican Scott Brown's Senate victory in Massachusetts.