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Bank of Ireland (BOI): Internet Strategy
Conor O'Toole, Internet business executive, must consider how to take the Bank of Ireland on-line. The bank, and Ireland, and most of continental Europe, lagedlagged behind the United States in adopting Internet techologytechnology. O'Toole wondered how he should prioritize the limited resources he had to invest in Internet initiatives. He thought that the bank, established in 1783, was missing opportunities that competitors were captureingcapturing. He needed to decide what financial products to move successfully to the Internet and in what order. He wondered how he could justify the broad-ranging investments to build a new online infrastructure, a new selling context, and new product content simultaneously. Finally, he contemplated how to convey the Internet challenges and and the opportunities to senior management.