Nick worked as the weekend shift leader at the fulfillment center of Lee Valley Tools. in Ottawa. The company operated three shifts—a day and night shift on weekdays and a weekend shift on Saturday and Sunday. Reviewing performance statistics, Nick noted that members of the night shifts in the warehouse seemed to be achieving higher performance in order fulfillment and line item fulfillment. On the other hand, the members of the weekend shifts were more aligned with the performance of members of the day shift, which had to deal with deliveries of incoming items and placing these items in the warehouse. Nick wondered why the weekend shift seemed to lag behind. He also wondered whether these differences were significant and meaningful. Nick found that there appeared to be a lag in the picking and packing processes.
Nick worked as the weekend shift leader at the fulfillment center of Lee Valley Tools. in Ottawa. The company operated three shifts-a day and night shift on weekdays and a weekend shift on Saturday and Sunday. Reviewing performance statistics, Nick noted that members of the night shifts in the warehouse seemed to be achieving higher performance in order fulfillment and line item fulfillment. On the other hand, the members of the weekend shifts were more aligned with the performance of members of the day shift, which had to deal with deliveries of incoming items and placing these items in the warehouse. Nick wondered why the weekend shift seemed to lag behind. He also wondered whether these differences were significant and meaningful. Nick found that there appeared to be a lag in the picking and packing processes.