This case is based on the real-life events of Mr Alan Chua, Executive Director of Concorde Security Pte Ltd, a private security firm based in Singapore. The case details his observations made during his many years of being in the industry. Excesses, inefficiencies and legacy practices that he felt no longer applied in today's changing security landscape bore the brunt of his dissatisfaction with the industry. Having seen first-hand the poor working conditions that front-line security officers (SO) had to go through, Alan was additionally motivated to make their lives better, primarily through the adoption of technology. However, the industry game changer lies in the complete revamp of the business model that private security operators are currently utilising. Having a good idea is usually not good enough. Alan faced negative reactions from his peers in the industry. Regulations by the authorities also did not help his cause. He sought to overcome these challenges and picked up some innovation awards in the process. He has seen far greater profit margins with his new approach. Although his revenue has taken a hit, it is projected that in the foreseeable future, as more organisations adopt his technologies, he will surpass his former successes.

David Lee is a highly motivated individual who overcame some setbacks in his life to rise through the ranks quickly, and at the age of 27, became the country manager of the NZ Foods' representative office in Singapore. However, Lee soon begins to encounter problems upon stepping up to his new role.

Hong Kong logistics companies are facing increased competition from the Chinese mainland operators, particularly in cross-border logistics business in the Pearl River Delta region. Examines the cost structure of Transland's (a Hong Kong-based third-party logistics operator) cross-border trucking operation, the inefficiencies captured in the logistics pipeline, and the cargo and sea trade challenges facing Hong Kong.