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Structuring Business Problems: Introducing Model-Based Problem Solving
Modern business problems are ill-defined, ill-structured and require collective action in order to solve them. As a result, the authors argue, modern business problem solvers need to embrace Model-Based Problem Solving. They describe a new discipline that is nurtured by decades of scientific thinking and practice, with four components: model building, model testing, model calibration and model fusion. Key to the approach is recognizing-and addressing-the issues that arise whenever people work together. They provide advice for harnessing disagreement and turning it into productive and generative tension.