Prabhakar Hegde, plant head at Ashmilro Engineering Limited, a prominent player in the diesel generator industry, faced a critical challenge of addressing delayed product delivery that threatened the company’s competitiveness. Hegde recognized that this delay could hinder the organization’s plan to increase market share by 15 per cent within the next two years. In a competitive industry where timing was everything, the company was targeting to reduce its delivery lead time from six weeks to two weeks. The misalignment between the departments was coupled with challenges in the order-fulfilment process, parts shortages, performance measures, and long lead times. Hegde’s top priority was to find the root cause of the production problems and to recommend a comprehensive solution.

Instructor spreadsheet for product W34781.

Student spreadsheet for product W34780.