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ShotSpotter: AI and the Future of Law Enforcement Technology
ShotSpotter, Inc. is a company that leverages Internet of Things (IoT) technology and Artificial Intelligence (AI) to provide services to police departments. In 2022, ShotSpotter had over 20,000 sensors deployed in over 125 cities to alert customers when gunshots were detected. In addition, a tool known as Connect uses AI to analyze data and predict where crimes might occur during each patrol shift. The case presents the different products that ShotSpotter offers and describes the roles of data, AI, and IoT in developing the capabilities within the products. The case also presents the ethical dilemma in the use of AI and data-driven policing. The case asks students to assess ShotSpotter's capabilities in 2022 and determine what steps senior management should take to enable the continued growth of the company.