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In late 2017, the co-owners of Rocky Mountain Soap Company in Canmore, Alberta, faced an important challenge. Their company produced and retailed toxin-free, 100 per cent natural bath and body products, and they wanted the product packaging to reflect their company’s commitment to sustainability. To meet the challenge of identifying and implementing sustainable packaging solutions, the co-owners needed to address intensifying competition, make good use of their limited ability to conduct research and development, and manage their customers’ expectations. How could the co-owners develop a packaging solution that aligned with the company’s brand focus of “100 per cent natural”? How could they find the support they needed to move the company forward?

In 2018, Al Baba Sweets was a major player in the Arabic sweets and confectionery industry in Lebanon. However, in the midst of a rough patch in the country’s economy, the company was suffering from decreasing revenues. Any major decision concerning the future of the third-generation family business would have to be made carefully. New, smaller competitors were entering the market alongside the industry’s large, long-time players. The company had to decide what its next steps would be. Should Al Baba Sweets branch out to other countries? If so, which modes of entry should they use? What other possibilities were there to enhance and expand operations?

Incorporated in 1983 in Uttar Pradesh, India, GHCL Limited had established itself by 2018 as a well-diversified group operating in chemicals, textiles, and consumer products segments. The home textiles division had launched a new line of bedsheets called Rekoop—a polyester fibre, extracted from recycled plastic bottles and combined with cotton to produce Rekoop bedsheets. The fibre also contained a DNA marker that enabled tracing of the product from fibre to finished product. The textile division was known for its low prices and weak business performance; to overcome that, the company believed that Rekoop could sell for higher prices and move the division’s focus from volumes to margins. Rekoop could provide brand salience, visibility, and higher prices. However, the president and chief executive officer of the home textile division faced many decisions—what distribution strategy to follow, how to get stores and customers to buy the product, how to increase customer awareness, what price points to use, how to maintain brand salience, and above all which markets to enter.

In 2012, Sina Weibo stood out from competing microblogging products and developed into the largest social media platform in China. However, in 2013, competition from WeChat, a lack of high-quality content, and the exposure of an excessive number of fake accounts led to difficulties for Sina Weibo. By addressing three aspects of user activity—content producers, content consumers, and the platform operator—Sina Weibo was able to get back on the right track. The platform went from a loss in 2014 to a profit in 2018. However, behind the prosperity, in January 2019, Sina Weibo was facing new threats—namely, the disappearance of Chinese Internet user traffic dividends and competition from rivals Toutiao and Douyin. Sina Weibo’s chief executive officer had to determine how to deal with these new threats.

In early 2016, Canada’s venture capital (VC) investment environment was growing and, as a result, exciting new start-ups were fruitfully collaborating with a sophisticated selection of investors. Ajay Joshi, a partner at Helarctos Ventures (HV), a seed-stage venture capital investment fund based in Toronto, Canada, was an experienced entrepreneur in the mobile wireless technology (tech) space and a savvy VC investor. HV, founded in 2013, had invested in 28 tech start-ups, and six of them had been successfully acquired. But even with past successes, in an environment of hungry, enthusiastic start-ups that was getting larger and more diverse every year, Joshi and the HV team needed to continuously re-evaluate their process and be sure that they were relying on the right criteria for evaluating investments. Each investment in a start-up was a major decision and represented a significant and long-term allocation of finite capital, time, and energy. Joshi and HV needed to be sure of their decisions, when surety was in short supply.

Rite Aid Corporation (Rite Aid) shareholders had turned down a US$3 million bonus proposed for the chief executive officer (CEO) and elected a new board chair. Under the CEO’s leadership, Rite Aid had paid off some debt and returned to modest profitability. However, two failed plans to sell the business had shaken the shareholders’ confidence. Having dealt with falling sales, shrinking profits, the sale of over half of its stores, and the news that Amazon.com Inc. had acquired an online pharmacy, Rite Aid was facing challenges from all sides. The drugstore industry was in turmoil, and without a buyer, the board chair needed to revisit the company’s strategy and its management’s capabilities. In the face of consolidation, vertical integration, and disruption from new entrants, survival was uncertain. Could Rite Aid survive on its own? Would it be feasible to attempt a third merger agreement, or were more radical options needed?

In mid-2017, faced with declining viewership and the loss of the associated advertising and affiliate fees from the pay-TV bundle, The Walt Disney Company needed to consider alternative ways to reach and engage viewers. One option was to move away from bundles and go direct to the consumer. Another option was to acquire more content and make it accessible across multiple platforms. But would these strategies be enough to stem subscriber losses? How did the push by technology disruptors into original content influence these decisions? Were there other strategies worth considering in light of changing tastes, technology, and competition?

Instructor Spreadsheet to accompany product 8B19M115.

Spreadsheet to accompany product 9B19M115.

Sundaram Multi Pap Ltd. (Sundaram), based in Maharashtra, India, was in the business of school and office stationery and e-learning. The company had been in the business successfully for more than two decades, backed by some innovative and cost-effective marketing strategies and excellent labour management. However, by 2017, the situation had changed. Losses had accrued in the core business in its subsidiary digital education business. The company had not announced any dividends since fiscal year 2014/15, after having an unbroken track record of profits and dividends over a decade. High interest cost, low sales, and high fixed expenses had caused mounting losses for the company. Changing market dynamics were also challenging, with a shortage of raw materials, low margins, and an increase in competition. In 2017, with the company’s stock plunging in value, management had to decide how to revive this ailing company.

In August 2018, Glenwood Laboratories Canada Ltd. (Glenwood), an importer of medical devices from the United States, is caught in the crossfire of public policy. In June 2018, the United States imposed a 10 per cent tariff on the import of raw aluminum from Canada; in July 2018, Canada imposed a retaliatory tariff of 10 per cent on the import of processed aluminum from the United States. As an importer of aluminum oxygen cylinders from the United States for distribution to its Canadian customers, Glenwood is in the middle of a trade war between the two countries, whose aluminum supply chains have been integrated for over two decades. Glenwood’s president and chief executive officer (CEO) must examine the options before him and find a way forward.

Brazilian Michelin-star chef Alex Atala managed four restaurants, a foundation advocating for the environment, and a seminar focused on food and sustainability. His new initiative was opening a hotel.

After the former chief executive officer (CEO) of U.S.-based Starbucks started to voice his political opinions in September 2016, both Starbucks and the CEO faced backlash. As the CEO and former chairman of a large company, he may have felt entitled to voice his opinion as an individual voter. However, public backlash—from both sides of the U.S. political spectrum—suggested that commentators, looking to respond to him, were actually targeting Starbucks. In 2019, the challenge for Starbucks’ new CEO was to find a way to tactfully extricate Starbucks from political conversations.

Corporate accelerator programs-accelerators managed by or directly sponsored by one or multiple established firms-are becoming an integral part of startup ecosystems and an important startup engagement vehicle for established firms. Previous research focused either on independent accelerators or on corporate accelerator programs that one established firm operates internally. However, new accelerator models emerged recently, making the corporate accelerator phenomenon more diverse. The purpose of this article is to provide an overview of the different types of corporate accelerators, along with their objectives and characteristics in order for managers to better understand which type best fits their organization. Our insights on corporate accelerators emerged from secondary data and interviewees from companies and accelerator programs. We used these insights to categorize the programs into four corporate accelerator models that vary according to number of participants and the accelerator's management structure and explain how companies can select the right model for their objectives.

The first Freshippo store opened in Shanghai, China in January 2016. It was not until nine months later that the second store was opened. However, from that point on, Freshippo stepped up its nationwide expansion by opening a new store every six days, on average. By June 2018, Freshippo owned 46 stores in 13 cities and had set a target of operating over 100 stores by the end of 2018. When entering a Freshippo store, customers not only saw an array of fresh produce that reminded them that they were in a supermarket, but they also saw food being prepared, people dining, and meals being packaged and sorted in bags for customers to pick up and take home to eat. Although the number of services were impressive, flaws had started to surface in the evolution of Freshippo’s business model, such as store management issues, poor service, and long wait times for food preparation. Freshippo had to make some decisions regarding expanding and exploring new business models, or instead resolving problems and making improvements. Which option was a higher priority?

In August 2018, MoviePass, a New York City–based movie ticket subscription service, faced an acute cash crisis that threatened its ability to continue in business. The company had disrupted the movie exhibition industry by offering movie tickets at a discounted monthly subscription price. Despite having quickly grown its subscription base to 3.2 million, it faced several challenges. The company had cash to survive for only the next two months, and a competitor was pushing its own subscription service. As a disruptor in the newly emerging subscription economy, MoviePass faced an existential crisis. How could the chief executive officer and his team increase MoviePass's subscription base and turn the company’s first-mover and wider-network advantages into greater profitability—before the company ran out of capital?

By 2018, NIO Inc. was more than just a car company. By providing high-performance smart electric vehicles and the ultimate user experience, NIO had shown its commitment to creating a pleasant lifestyle for its users and creating a worldwide “user brand.” Based on mobile Internet thinking, NIO created its own unique business model with the user experience at its core.<br><br>Unlike Tesla Inc., NIO took only four years from its inception to its launch, while Tesla spent about seven years to achieve this. While NIO and Tesla were often equated, NIO’s founder, Ben Li, specifically differentiated NIO from Tesla with his powerful statement that “becoming the world’s most user-satisfied company is more important than revenue.” To achieve this great value proposal, NIO had to develop its own business model.

As recently as 2017, General Electric (GE) had been touted as an example of how established companies could pre-emptively transform their businesses digitally, without waiting to be forced to do so by their competition. But in 2018, the wheels appeared to fall off GE's transformation, amid a crisis that included leadership changes, dividend cuts, credit downgrades, and a stock price crash. The company announced that it would sell GE Digital, the newly built-up organization at the heart of its celebrated transformation. This case examines the digital transformation that GE had been attempting and the challenges it encountered. Students will develop ideas about what happened and what GE’s experience means for digital transformation initiatives within other established firms.