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In May 2019, ByteIQ Analytics was formed in India, with the idea to revolutionize finance through the potential of data. In the beginning, ByteIQ offered data science and analytics capabilities in the form of various services. But the founders aspired to make ByteIQ a product company so they created their first product, BankStorii, in December 2021. BankStorii was designed to aid financial customers to select the best banking products. ByteIQ’s chief executive officer had two choices in selecting a suitable business model for BankStorii: make BankStorii available to the country's masses free of charge through a website platform or make BankStorii a proprietary software and license it to banks.

Anthony Scaramucci, Managing Director of SkyBridge Capital, considered whether he should officially greenlight the launch of SkyBridge's own NFT platform - Flatter NFT. He had led the investment firm to push first into Bitcoin and then Ethereum to make SkyBridge a central node in the crypto industry. He further believed SkyBridge could differentiate itself from OpenSea and other platforms by tying non-fungible tokens with fungible experiences. The technology behind the platform was solidly proven. However, in his head he weighed the tradeoff between launching a full platform versus other ways of investing in the space. With a potential announcement of the platform pending for the September 2021 SALT NYC conference, Scaramucci believed now was the time to make a decision. The NFT space swelled in users and value by the day. Should SkyBridge jump in or move on to another venture?

In late 2021, Darius Adamczyk, Chairman and CEO of Honeywell is considering the changes he has made to the company since he took over the top leadership position in 2017. The company he had inherited from his predecessor, David Cote, was seen by most as a high-performing, successful operation. Rather than rest on that success, however, Adamczyk had made a series of major moves-spinouts, exits, mergers, and reorganizations to refocus and reposition Honeywell. Against the backdrop of the breakup of GE, which many considered to be Honeywell's peer, Adamczyk wonders if he has done enough to prepare Honeywell to compete in the 21st century.

Founded in 1892, Boston-based General Electric (GE) has had a history of transformation, having pursued an impressive share of acquisitions, divestitures, and organic growth. From bolt-on acquisitions to enhance its existing platforms to sweeping changes in internal capabilities, GE has at times been considered the world's best-managed firm and at others, a large conglomerate in need of repositioning, rife for shareholder activism. In recent years, GE has faced critical decision point, with a growing pension deficit while funds were used for acquisitions, and a simultaneous series of management changes and growing investor concern. Since 2018, management has proposed a separation of the company into three entities. In this case, students are asked to analyze the businesses of GE, consider the pros and cons of a split, and make recommendations for the best path forward.

Paytm was India's first digital wallet service provider. It revolutionized the country's digital payments landscape, but it was slow to adopt Unified Payments Interface (UPI) payments. The entry of WhatsApp into the digital payments industry on November 6, 2020 intensified the competition in the UPI segment of the market that Google Pay and PhonePe already dominated by focusing on person-to-person (P2P) transactions. With a strong 400-million user base, WhatsApp threatened to be a formidable competitor in the P2P segment. Paytm was in third position in the UPI-based payments market, but maintained a firm hold on the person-to merchant (P2M) segment. Should Paytm continue to focus on that segment or should it expand to P2P, which was a larger market with big competitors?

On the morning of October 9, 2021, almost all newspapers in India carried the news of the re-privatization of Air India. They celebrated the move by the Government of India to hand back the airline to its original owner, the Tata group. Tata Airlines was founded in 1932 as India’s first airline. The Government of India nationalized the airline in 1953. In October 2021, nearly seven decades after its nationalization, Tata Sons and the Tata group, through its wholly owned subsidiary, Talace Private Limited, acquired Air India again, bringing a halt to the years of effort by the government to re-privatize the national carrier. The re-privatization gave the Tata group full control of Air India and its low-cost airline, Air India Express, and a 50 per cent stake in Air India SATS Airport Services Private Ltd (AISATS), the airport and cargo-handling service company. <br><br>However, the restoration of Air India as a renowned, profit-making airline was an uphill battle accompanied by myriad challenges. The Tata group ran two airlines in India: Tata SIA Airlines Limited (operating as Vistara), in which it held a 51 per cent stake; and Capital A Berhad (operating as AirAsia) with an 80 per cent stake. In financial year 2020–21, both airlines incurred significant losses. The responsibility of rebuilding Air India at such a precarious juncture could have become yet another adaunting task for the Tata group. Did the Tata group make the right move by acquiring Air India? What should the Tata group do to make Air India regain its lost glory, and how should it prioritize what needed to be addressed to achieve this? How could Air India overcome the industry- and company-level challenges it faced?

On March 18, 2021, Brian Rolapp, chief media and business officer at the National Football League (NFL) presented the results of a months-long effort to renegotiate rights deals with the NFL's current partners in television-the media conglomerates behind the networks CBS, FOX, NBC, and ESPN-to a small committee of NFL team owners. Those agreements were worth a staggering $9 billion a year-a 75% increase over the current deals. The committee had swiftly accepted the new deals, clearing the way for the agreements to be submitted for formal approval by the full group of NFL team owners later in the month. But Rolapp and his team did not have time for a victory dance: they immediately focused their attention on the one remaining major package still to find a home: the NFL's Thursday Night games. Technology giant Amazon was a front-runner, having offered $1.2 billion a year. That figure would bring the total value of the NFL's media-rights deals to more than $110 billion over eleven years-by far the richest set of deals in the history of sports. Should the NFL finalize a first-ever deal of its kind with Amazon, for the Thursday Night rights?

In April 2020, Rachel Jarrett, President and COO of wedding technology company Zola, called a meeting with the organization's key decision-makers. The company had previously launched three business expansions: a vendor marketplace, a wedding apparel division, and a honeymoon-planning service. However, the March 2020 onset of COVID-19 had prompted many couples to delay or cancel their weddings, and it was unclear how long the pandemic would last. As a result, Jarrett and Zola CEO Shan-Lyn Ma knew that they could only fully invest in one of the three new businesses, while they could pursue a second business with limited funding. To decide the appropriate path forward, Jarrett and Ma sought the perspectives of the company's leadership team through a four-step decision-making process that Jarrett had developed. The process, which the team called "taking a vote," began when the key decision-maker delivered a data-driven presentation on a discrete set of options for a given strategic dilemma. Next, the team conducted an anonymous vote, followed by a discussion in which each team member explained the reasoning behind their vote. Finally, the team voted a second time on the ideal path forward. During the meeting, the Zola team must decide which business to pursue, which to continue in a limited way, and which to pause. Jarrett must also decide how to proceed if the team's opinion differed from her own.

The media industry is explored in this paper, highlighting both ongoing changes and recent trends. Students will learn about large transactions in recent years that have changed the media landscape as well as the growth of new competition of subscription video.

Herend Porcelain Manufactory Ltd. (Herend) was an almost 200-year-old porcelain manufactory located in western Hungary. The company had weathered multiple social and political changes, world wars, and hardships and had variably experienced prosperity, international recognition, and, on one occasion, bankruptcy. However, under the current chief executive officer, Herend had become a stable and profitable organization. Then, in March 2020, the COVID-19 pandemic created unprecedented challenges. Government-mandated lockdowns-an attempt to contain the spread of COVID-19-restricted consumers from shopping in person at Herend's shops and diminished the use of porcelain in hospitality and gastronomy where the porcelain sets would be used. The health safety of employees, production disruptions, and decline in orders were other concerns. How could Herend prepare for and survive this extraordinary challenge?

OnlyFans, a paywalled platform primarily known for hosting adult content, had drifted towards sexually explicit content since COVID-19-related lockdowns began in March 2020. However, given pressure from its investors, in August 2021 OnlyFans announced it would ban sexually explicit content from its site later that year. Following the announcement, the company came under fierce criticism from its adult content creators, who maintained that OnlyFans owed its growth to pornography, an industry that had been evolving as technological advancements arose. On August 25, 2021, upon renegotiating with its capital providers, OnlyFans suspended the ban, though irreversible damage had been done. Considering the related information technology (IT) management and ethical issues, what should the chief executive officer of OnlyFans have done when OnlyFans' different stakeholders pulled the platform in different directions and expressed opposing ethical views? How was an open platform like OnlyFans supposed to judge what was ethical and what was not? Was banning (or not banning) sexually explicit content ethical?

In innovation, experimentation is much talked about in the abstract, but poorly understood in practice. It bridges solution generation and implementation, yet often takes the form of smaller-scale pilots rather than learning-oriented experiments. Building an evidence base behind new ideas, and particularly being ready to discard what doesn't work, is critical for successful innovation. This technical note provides a hands-on, step-by-step guide and templates to lead students in any discipline through a structured process for the design of experiments, from what it takes to frame testable ideas all the way through to choosing the best experimental design and prototype.

Though they've been warned for decades about the dangers of overrelying on gut instinct and personal experience, managers keep failing to critically examine--much less challenge--the ideas their decisions are based on. To correct this problem they need to think and act like scientists. That requires doing five things: (1) being a knowledgeable skeptic and relentlessly questioning assumptions; (2) investigating anomalies--things that are unexpected or don't look right; (3) devising testable hypotheses that can be quantifiably confirmed or disproved; (4) running experiments that produce hard evidence; and (5) probing cause and effect. Drawing on the experiences of Harrah's Entertainment, Sony, Bank of America, and Lego, Thomke and Loveman show how scientific methods can help companies discard ineffective practices, increase marketing and operational efficiency, boost customer satisfaction and sales, find new sources of growth, and even turn around struggling businesses.

For years business leaders have turned to peer forums--groups of four to 10 people with similar interests who meet regularly for confidential conversations--to share their problems, find support and insights, and learn and grow. But because such forums are small and private, many people don't know much about them. In this article two authors who have studied forums extensively open a window into them. Drawing on their research, Groysberg and Halperin explain the different types of peer forums, how they can benefit individuals in a variety of jobs and organizations, and the principles and practices that make them successful, as well as the challenges they sometimes face.

Do you keep postponing work you need to do? The problem probably stems from one of three things: your habits and systems (or lack thereof), your desire to avoid negative emotions (like anxiety and boredom), or your own flawed thinking patterns (which can make a task seem harder than it is). Luckily, there are simple strategies for managing each. To develop good habits, for instance, do your important work in a consistent pattern daily: After I do this, I do my deep work. Devise a system for starting new tasks (drawing on one you've handled well); that will make it easier to get the ball rolling. When a task makes you anxious, do the easiest part first and progress from there; motivate yourself to do a boring task with a reward for completing it. And if you're cognitively blocked, consider what would make a task impossible--and then identify its opposite. Novel work often is filled with friction. You must recognize that tension doesn't mean you're not making progress. And if a project still feels overwhelming, tackle it in small chunks of time, not big ones.

The Pulitzer Prize-winning author of "Interpreter of Maladies" talks about the surprising arc of that book, why she's now writing in Italian, the writers who have most influenced her, and more.

A renowned corporate transformation expert describes the key elements of his Rapid Transformation Framework, which has been embraced by the likes of Amazon, Intel and President Barak Obama. In a wide-ranging interview, he argues that the biggest obstacle to change in any organization is mindset - both the leadership mindset and the mindset of employees. Transformation cannot succeed, he argues, without engaging company insiders and focusing on two things: inside-out alignment (i.e. having the mission resonate with insiders) and outside-in alignment (being completely obsessed with your customers.) Once embraced these principles make change incredibly empowering, not something to be feared, he says. That's because they promote growth - for both individuals and organizations.

Leadership is increasingly challenging in the Digital Age. Technologies have accelerated the blurring of boundaries between work and home as well as the boundary between shareholders and stakeholders. And within these blurred boundaries, leadership is further complicated by 'context collapse': The near impossibility in a social media era of credibly managing separate identities with colleagues, family and friends. The authors provide a roadmap for navigating these challenges and share principles for governing online behaviour and addressing context collapse.

Dr. Jay Jayson, an orthodontist, had recently completed renovating the waiting area of his office and now needed to decide whether he should also renovate the treatment areas. He considered the advantages and disadvantages of his current clinic setup: he thought that the reception environment was comfortable, and that the patients felt confident in the treatment and process, but he was concerned about the impact on patients of any delays in care. He also realized that he had one new patient consultation room that could be pulled into service as a treatment chair. Would hiring more registered dental assistants help him treat more patients? Was there another way to see more patients without renovating the office?