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Colorado's 2014 legalization of marijuana for adult recreational (not just medical) use created a new market that entrepreneurs rushed to enter, channeled by regulations that aimed to minimize marijuana's access to minors while not stifling the emergent new industry. The case describes Colorado's initial experience with marijuana legalization and asks students to assess the resulting business opportunities, regulatory efficacy, and public health implications.

Ankur Arora Murder Case (AAMC) was billed as the first medical negligence drama coming out of the Hindi movie industry in Mumbai (popularly referred to as Bollywood). Inspired by true events, the film received good critical response even though it was not the routine song-and-dance fare produced by most production houses. The project was beset by certain constraints, both external and intrinsic to the team. The producer of the movie was convinced that he would have a very good product once the hurdles created by legalities and other marketing-related issues were sorted out. His team had created a comprehensive marketing communications plan for the release of the movie to exploit the emotions evoked by such a sensitive subject. The box-office failure of the movie made the producer consider whether his strategy of arranging the finances of a project would work well or whether he should attempt to manage all future projects in their entirety, including production and marketing.

Ledals, one of the premier redistribution firms in the United States, had determined that whenever backorders occurred, the additional trips being made by delivery trucks were killing margins. Therefore, management imposed a new policy, whereby backordered items would be held until the next customer order was received and prepared for shipping.<br><br>This arrangement led to repercussions, with both customers and Ledals' salespeople frustrated with the new policy. Muted at first, but growing in volume, many members of the sales force were clearly disgruntled. What remained was figuring out how much damage was actually being done. Was it simply a predictable resistance to change that would resolve itself in the coming months? If it was a genuine problem, Ledals' management needed to consider what, if any, actions should be taken. Ledals also had to determine whether the problem was with the policy itself or its implementation. Regardless of the cause, management had to make a decision as soon as possible about how to move forward.

Ledals, one of the premier redistribution firms in the United States, had determined that whenever backorders occurred, the additional trips being made by delivery trucks were killing margins. Therefore, management imposed a new policy, whereby backordered items would be held until the next customer order was received and prepared for shipping.<br><br>This arrangement led to repercussions, with both customers and Ledals’ salespeople frustrated with the new policy. Muted at first, but growing in volume, many members of the sales force were clearly disgruntled. What remained was figuring out how much damage was actually being done. Was it simply a predictable resistance to change that would resolve itself in the coming months? If it was a genuine problem, Ledals’ management needed to consider what, if any, actions should be taken. Ledals also had to determine whether the problem was with the policy itself or its implementation. Regardless of the cause, management had to make a decision as soon as possible about how to move forward.

Collaborative projects--defined herein as social media applications that enable the joint and simultaneous creation of knowledge-related content by many end-users--have only recently received interest among a larger group of academics. This is surprising since applications such as wikis, social bookmarking sites, online forums, and review sites are probably the most democratic form of social media and reflect well the idea of user-generated content. The purpose of this article is to provide insight regarding collaborative projects; the concept of wisdom of crowds, an essential condition for their functioning; and the motivation of readers and contributors. Specifically, we provide advice on how firms can leverage collaborative projects as an essential element of their online presence to communicate both externally with stakeholders and internally among employees. We also discuss how to address situations in which negative information posted on collaborative projects can become a threat and PR crisis for firms.

The Thunderbird website had become very difficult to manage. The ability to change content in a dynamic manner was increasingly limited. The website was not resource or SEO friendly. The Web crawlers (e.g., Googlebot, Bingbot) had difficulty finding the correct key words because of the junk code embedded in the HTML pages. In November 2012, after a broad institutional effort, a new website was launched. The new website ran on an open source technology, the code was cleaner, and offered much better access to crawlers. It made SE0 management more effective. As the MBA recruitment process becomes increasingly dependent on its online marketing strategy, the ability to buy media effectively, measure performance, and adjust its plans quickly acquire incredible relevance. The performance of the new website and the school's online media buying must be evaluated. Data on the first four months of Web traffic is available from Google Analytics. The data has been downloaded and is available as an Excel file. Thunderbird's online marketing goals are defined as (a) to improve the effectiveness of display/sponsored ads placement, (b) to increase traffic to the programs pace by 25%, (c) to improve conversions, measured by the downloading of an application form, by 30%.

WHDH's Channel 7 News rose to the #1 position in Boston-area news broadcasting through its embrace of an innovative format and affiliating with NBC. Since the early 2000s, however, other news programs had copied their format, and young audiences had begin to use the Internet to get their news, dramatically cutting ratings and ad revenue. Station owner Edmund Ansin and general manager Chris Wayland faced a choice of whether to use the TV news to push viewers to the station's website and monetize online, or use an online presence to build loyalty to Channel 7 and thus drive viewers to TV.

Coppersea, a craft distillery in the Hudson Valley of New York, had developed a range of whiskies using "heritage distilling" techniques (a term they coined), whereby local, raw materials were combined using a process modeled after 19th century distilling. Founded in 2011, the distillery was the consequence of intense conversations between Angus MacDonald, a master distiller who had learned distilling in his teens from his uncle, and Michael Kinstlick, a businessman who foresaw the burgeoning of the craft distillery movement. After nearly a decade in the business, Kinstlick hoped to grow production volumes by three to four times existing levels-which were still below 10,000 9-liter cases annually-using Coppersea's current production technologies. Kinstlick knew that growth beyond those levels would require a more significant set up and investment. Given the trends affecting craft distillers, an evolving consumer base, and new potential avenues of distribution, including international expansion, the path forward would be challenging. Students take on Kinstlick's challenge and grapple with keeping a balance between sustainable growth and adhering to Coppersea's founding principles and heritage methods. Kinstlick described his perspective: "We realize our heritage approach would keep our production volumes somewhat limited as we grow-but we think it's important to retain that distinction of character in the spirits themselves and we don't think we can capture that using the same kinds of methods other distillers are using, even other craft distillers.

Lululemon, a successful yoga and athletic apparel company, faced a number of controversies notably those surrounding comments made by the founder and regarding employee and public relations. Many of these controversies seem out of line with Lululemon's Manifesto, a one-page collection of sayings that guide the company's actions. These issues culminate with issues regarding one of their most popular products, resulting in a product recall in 2013. As Lululemon enters 2014, facing drops in their share price and a revenue growth below expectations, Lululemon's new CEO has to make some decisions about the best way forward for the company.

Executives from Portland Drake Beverages (PDB) are meeting to determine the appropriate product positioning and advertising campaign for the launch of Crescent Pure, a specialty organic beverage. They have 3 options for positioning: should Crescent Pure be positioned as an energy drink, a sports drink, or should it adopt broader positioning as an "organic health and wellness" beverage? Students studying this case explore customer segmentation, product differentiation analysis, and the evaluation of perceptual maps as a market research technique.

Rebranding is a marketing strategy often used by companies. The rebranding of a city is not only less common but far more complex. By 2013, the city of Detroit, Michigan was facing a multitude of problems: declining population, crumbling roads and bridges, abandoned properties, an alarming school drop-out rate, poverty, high cost of pension plans, government corruption, growing crime and crippled emergency services. The 2008 recession had dealt a serious blow to its core automotive industrial sector, and although some high tech companies were moving in, the "Motor City" was wallowing in debt. In July 2013, Detroit filed for bankruptcy protection, which was granted that December. Its financial emergency manager was able to strike deals with its major debt-holders, the banks, and with the city's largest union, but these forward steps were threatened when the water department started cutting off water to households that could not pay bills that had risen 120 per cent over the past decade. How does a city facing outraged residents and investors, that lacks infrastructure to such a degree that almost half of its traffic lights are non-functional and that is in an atrocious financial state repair its image and attract new investors?

Rebranding is a marketing strategy often used by companies. The rebranding of a city is not only less common but far more complex. By 2013, the city of Detroit, Michigan was facing a multitude of problems: declining population, crumbling roads and bridges, abandoned properties, an alarming school drop-out rate, poverty, high cost of pension plans, government corruption, growing crime and crippled emergency services. The 2008 recession had dealt a serious blow to its core automotive industrial sector, and although some high tech companies were moving in, the “Motor City” was wallowing in debt. In July 2013, Detroit filed for bankruptcy protection, which was granted that December. Its financial emergency manager was able to strike deals with its major debt-holders, the banks, and with the city’s largest union, but these forward steps were threatened when the water department started cutting off water to households that could not pay bills that had risen 120 per cent over the past decade. How does a city facing outraged residents and investors, that lacks infrastructure to such a degree that almost half of its traffic lights are non-functional and that is in an atrocious financial state repair its image and attract new investors?

The CEO of clothing manufacturer and retailer Abercrombie and Fitch defends his decision that the company will not offer plus sizes for women, although extra large sizes are available for men, because average- to large-sized female consumers do not fit the company’s target market. This insistence on a standard of female beauty as young, svelte and tall has enraged consumers who have criticized the company, and the CEO in particular, in both the traditional and social media for exacerbating problems of body image and gender stereotypes, especially among teens. Increasing sizes, however, presents not only logistical and manufacturing challenges but may lead to charges that the company is encouraging obesity and unhealthy lifestyles as happened when a competitor, H&M, introduced large-size models and mannequins in its stores. Abercrombie and Fitch’s popularity with its target teen market depends on its promulgation of exclusivity, which in turn depends on its vision of what is “cool.” Yet, in the face of mounting criticism and declining sales, does sticking to the segmentation strategy make sense?

This case looks at the impact of an innovative digital marketing campaign on bringing new customers and increasing brand awareness and recognition.It is set in September 2013, when Groupon India, a local e-commerce marketplace, decided to sell onions online. The price of onions in India had been rising sharply throughout 2013, making this humble vegetable nearly unaffordable for the average Indian household. With the idea of launching a bold public relations campaign, the marketing team proposed selling onions on its website at a heavily discounted price. The deal, which was accompanied by a tongue-in-cheek advertising campaign, was an immediate hit. At the end of seven days, Groupon India had acquired 15,000 new and the daily average value of business had increased by an impressive 50% over the seven days of the promotion. The media coverage of the deal was even more remarkable - both the Indian and the global press couldn't get enough of what was being termed as "the great onion digital deal". Now Ankur Warikoo, head of Groupon India, is thinking ahead. How will he ensure that the new and existing customers drawn in by the onion bargain continue to spend on his company's website? How can he convert the strides made in brand recognition into brand loyalty?

Discourses on the links between eating, health, and social standing in America have deep roots. As mechanisms of food production, distribution and storage were developed in the nineteenth century, Americans began receiving information about what to and not-to eat, from public and religious figures, scientists, government officials, and food companies. In an increasingly industrializing and urbanizing society, such information translated into consumer decisions that had both economic and cultural antecedents and consequences. Even before the growth in the market for organic, health, and gourmet foods in the late twentieth and early twenty-first century, food choices were associated with lifestyle.

Cree, a North Carolina-based maker of light emitting diodes (LEDs), has just introduced its first consumer product - an LED light bulb. It is designed as an energy efficient replacement for the ubiquitous incandescent light bulb. But given that it is an unfamiliar technology and that it costs ten times what an incandescent bulb costs, there are questions about how best to promote adoption and what sales level might be expected.

Innovations often fail due to one simple fact: innovators have a flawed understanding of the psychology of their end user. The author shows that, contrary to the view of traditional Economics, consumers are not driven purely by rational considerations. Real consumers are emotional; they are lazy (both physically and cognitively); and they are systematically influenced by context in making decisions. After describing several common biases, the author provides four recommendations that can help to reverse innovation's dismal success rate to date.

Modern organizations contain a wide variety of tensions that leaders must face every day: collaboration vs. control, flexibility vs. efficiency and profit vs. social responsibility, to name just a few. The authors present an approach for handling these tensions: the paradox perspective. Paradox Theory presumes that tensions are integral to complex systems, and that sustainability depends upon attending to contradictory-yet-interwoven demands simultaneously. The authors introduce a new skill that enables leaders to embrace paradox: 'dynamic equilibrium'.

The former senior deputy governor of the Bank of Canada and new Dean of the Rotman School of Management at the University of Toronto discusses the ongoing quest for a balanced economy, why service exports should be the next big thing, and the personal challenge that lies ahead for him at the Rotman School.

The late Stanford professor Elliot Eisner echoed Albert Einstein when he said: "Not everything that can be measured matters; and not everything that matters can be measured." In this caution lies a more pointed warning, says the author: when dedicated to the quantity-driven approach of scientific inquiry, we chronically overlook valuable qualitative aspects of our world. Artistic inquiry begins with a person experiencing qualities-then relates, shapes, and creates further qualities to create qualitative forms. Its findings entail personal understandings expressed through stories, prose, speeches, images, compositions, objects, actions and performances. In the end, for those seeking answers to demanding problems, both scientific and artistic are indispensable.