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The glass cliff phenomenon occurs when White women and men and women of color are sought out for leadership positions during a crisis a time of increased risk for failure. The author explains why occupational minorities are more frequently offered glass cliff assignments and offers advice to help people decide whether to take on one of these challenging but also potentially career-boosting and exciting assignments.

Speaking truth to power is just table stakes when it comes to real leadership-which requires the courage to challenge beliefs, fears, and blind spots.

While not every organization will need to build a brand in the metaverse or transact with cryptocurrencies, all organizations manage credentials as issuers, holders, and verifiers. That's why the one piece of Web3 technology that managers should begin looking at is decentralized credentialling systems based on blockchain. While it's still early days for this application area, pilot projects are showing promise, in addition to highlighting issues that must be addressed.

Developers of many new AI solutions produce statistics showing that the tools make critical decisions with greater accuracy and efficiency than humans. But managers tasked with evaluating these applications need to peel back the layers of developers' performance claims and focus on the ground truth used to train and validate the AI tool. This article explains what ground truth is, how to identify it for a given tool, and how to understand the implications for tool quality.

Much of the quantum research community is focused on showing quantum advantage that a quantum computer can perform a calculation that is impossible on a classical computer. The authors contend that enterprises should focus instead on seeking opportunities for quantum economic advantage when a quantum computer provides a commercially relevant solution faster than a classical computer could, or when a quantum computer provides viable solutions that differ from what a classical computer yields.

Tackling the big, systemic challenges confronting many organizational business leaders will increasingly require strategizing across organizational boundaries, but doing so is more complex than making strategy within a single organization. The authors developed a new approach to collaborative strategy in working with a global public health organization. Lessons learned can help leaders in individual organizations work with others to achieve both shared and individual strategic priorities.

Agility comprises three processes, each of which contains a pitfall that can subvert its outcomes: Alertness harbors the pitfall of hubris, decision-making harbors the pitfall of impulsiveness, and mobilization harbors the pitfall of resource fatigue. The authors offer advice to help leaders identify and then avoid these often ignored risks in implementing organizational agility.

When it comes to providing career development support for employees, most companies offer three key elements visibility into opportunities and paths, the means to learn and practice, and rich feedback and coaching only to high-potential performers. The authors explain how organizations can integrate those elements into a career development system that works across all levels of the workforce to boost retention and cultivate needed skills.

When two software engineers decided, in 2013, to launch an enterprise software-as-a-service business around GitLab-the open-source collaborative software-development application that they'd been working on-they didn't intend to turn it into the world's largest all-remote organization. But they lived 2,000 kilometers apart-one in Ukraine and the other in the Netherlands-and their first hire was in Serbia. None of them wanted to move, so GitLab began its corporate life with a small, distributed workforce. As the founders began hiring more people, they made it official: The company would have no offices; employees could work from anywhere. Today GitLab's 2,000 team members are spread across some 60 countries and regions around the world. The company neither owns nor rents any corporate office space. Well before the Covid-19 pandemic hastened such a shift for other organizations, GitLab's leaders embraced and developed best practices around virtual collaboration. They learned that success depends on measuring output, not input; aligning people on norms and values; ensuring that policies and processes are continually and openly documented; and reinforcing key self-management and people-management skills.

Once upon a time, leisure was a sign of prestige. Today that idea has been turned on its head, and busyness is the new status symbol. Busy people are considered important and impressive, and employees are rewarded for showing how "hard" they're working. Such thinking is misguided. It can cause organizations to overload their employees, base their incentives on the amount of time they put in, and excessively monitor their activities, all of which undermine productivity and efficiency, research shows. Meanwhile, reducing work to manageable levels can actually enhance them. This article explores both the downsides of busyness (employee turnover, reduced engagement, absenteeism, and impaired health) and the reasons for our obsession with it. It's partly human nature: The harder we work to achieve something, the more we value it; most of us hate being idle; and we think customers like to see us busy. The authors also present strategies for breaking away from this fixation: Reward output, not activity. Eliminate low-value work to make time for "deep work." Force people off the clock, and allow time for their minds to wander creatively. Model the right behavior, and build slack into your systems. Activity is not achievement, and the sooner companies recognize that, the better off they and their employees will be.

Many of us assumed that by now, years into the pandemic, we'd have settled on new structures, practices, and processes for hybrid work. But we haven't. Instead most companies are stuck in a transitional phase, where little is resolved. Why is it taking us so long to work this out? Because, the author writes, the new world of hybrid work isn't simply about determining whether everybody should come back full-time to the office. It's also forcing us to test long-held assumptions about how work should be done and what it even is. The changes to workplace practices and norms that we're contemplating could be more significant than anything that's happened in generations, Gratton writes, and we may need years to fully sort things out. So it's time for leaders to start thinking differently about the problem and approach it just as they would any other major change in how they do business-by asking tough questions and learning deeply. Gratton surveys recent research on the pros and cons of hybrid work and offers leaders some fundamental questions they can use to guide their organizations into this new phase of redesigning how we work.

The debate about the best way to lead has been raging for years: Should you empower your people and get out of their way, or take charge and push them to do great work? The answer, say the authors, is to do both. Their research shows that effective leaders routinely shift between these two seemingly opposing modes-and build teams whose members are good at switching back and forth too. Sometimes teams need diver­gent thinking (during idea generation, for instance); at others, they need convergent thinking (to, say, make a decision and map out next steps). Leaders must be crystal clear about which mode is appropriate when. They have to make it psychologically safe for people to speak up, contribute, and argue, and when it's time to end the discussion and act, signal that they're taking charge again. There are four ways to increase the ability to shift modes: Question your assumptions about power and fixed hierarchies. Study your habits and your team's to see if you're stuck in one mode or the other. Set clear expectations with meeting agendas and rituals that mark transitions. And reinforce shifts with your own words, deeds, and body language.

Compared with start-ups, established corporations have many resources and capabilities that ought to give them a head start: customers, products, operations, licenses, distribution, marketing, and capital. But corporations lack one critical capability: the entrepreneurial muscle to take an idea from small to big, from zero to one. The authors describe a new model-the hybrid start-up-which differs from typical internal cor­porate ventures. It combines the best of people, processes, and resources from both inside and outside the company. They show how many big companies are creating their own hybrid start-ups to unlock the value of their assets and defend their markets while becoming digital leaders. They draw on lessons from more than 190 such ventures launched over the past eight years with the help of BCG Digital Ventures, including those created by companies such as UPS (Ware2Go), Mercedes-Benz (RepairSmith), Volkswagen (Heycar), First American (Endpoint), AIA (Snackbox), Airbus (UP42), and others. The data provides strong evidence both that the model works and that hybrid start-ups are two or three times as likely to succeed as independent start-ups.

Many workers today are stuck in low-paying jobs, unable to advance simply because they don't have a bachelor's degree. At the same time, many companies are desperate for workers and not meeting the diversity goals that could help them perform better while also reducing social and economic inequality. All these problems could be alleviated, the authors say, if employers focused on job candidates' skills instead of their degree status. Drawing on their interviews with corporate leaders, along with their own experience in academia and the business world, the authors outline a "skills-first" approach to hiring and managing talent. It involves writing job descriptions that emphasize capabilities, not credentials; creating apprenticeships, internships, and training programs for people without college degrees; collaborating with educational institutions and other outside partners to expand the talent pool; helping hiring managers embrace skills-first thinking; bringing on board a critical mass of non­degreed workers; and building a supportive organizational culture. IBM, Aon, Cleveland Clinic, Delta Air Lines, Bank of America, and Merck are among the companies taking this approach-and demonstrating its benefits for firms, workers, and society as a whole.

China's companies have long been acclaimed for their manufacturing prowess and, more recently, for their pragmatic approach to innovation. Now it's time to recognize how they are reinventing the role of management through an approach the authors call "digitally enhanced directed autonomy," or DEDA. These companies use digital platforms to give frontline employees direct access to shared corporate resources and capabilities, making it possible for them to organize themselves around specific business opportunities. Autonomy is not complete, nor is it given to everyone. It is directed exactly where it is needed, and what employees do with their autonomy is carefully tracked. The approach contrasts with the Western model of empowerment, which gives employees broad autonomy through reduced supervision. This article describes the three core features of the DEDA approach: granting employees autonomy at scale, supporting them with digital platforms, and setting clear, bounded business objectives. It offers examples of how companies are using those features and draws lessons for Western companies.

Teams under pressure often fall back on dysfunctional coping mechanisms that are deeply rooted in human evolutionary psychology. The group works like a pack, instinctively looking for ways to alleviate its members' collective anxiety. It might unconsciously ascribe an unwanted role, such as scapegoat or savior, to one or more members and lapse into skewed interactions-for example, directing its energy toward fighting a common enemy, whether real or perceived, rather than advancing its actual mission. The authors discuss how to spot these harmful patterns and break their hold. They describe a powerful tool deployed in their work with top teams: sociograms, or pictorial representations of team members, their connections, and their interactions. By understanding the unconscious forces that influence them in times of stress, teams can become less captive to such forces and more engaged with improving performance.

Controversy has swirled around psychological targeting-the practice of influencing people's behavior by mining their digital footprints, identifying their personality traits, and then tailoring messages to them. Because it was misused to try to sway votes during recent elections, some have made it out to be a brainwashing tool. That's simply a myth, explains Sandra Matz, a leading expert on it (who actually helped break the election story). Psychological targeting can't radically change minds, she says. However, marketers can use it to shift opinions and attitudes, create demand where there was none, and engage with customers on a much more personal level. In this article she describes how companies can employ it in a way that creates the maximum value for them and their customers-and adheres to fundamental ethical principles.

A surprising number of extremely successful people are often wracked by anxiety, the author writes. They suffer from what psychologists call thought traps and others might refer to as cognitive distortion or thinking errors: negatively biased and untrue patterns of thought that arrive automatically and often ensnare us, preventing us from seeing clearly, communicating effectively, or making good reality-based decisions. To combat thought traps, some anxious achievers turn to overwork, others to coping mechanisms such as substance use, avoidance, or passive-aggressiveness. Aarons-Mele explains the 11 most common thought traps-all-or-nothing thinking, labeling, jumping to conclusions, catastrophizing, filtering, discounting the positive, "should" statements, social comparison, personalization and blaming, ruminating, and emotional reasoning-and recommends strategies for overcoming all of them.

There are plenty of good reasons to quit a job. Maybe you want better pay, need to get away from a toxic boss, or are ready to pursue a different career. But quitting can be scary, because it also highlights what you stand to lose: the relationships you've cultivated with colleagues, the comfort of a familiar boss and organization, financial stability, sometimes even your sense of yourself as a gritty, resilient, loyal person. This article reviews several new books-Quit: The Power of Knowing When to Walk Away; Two Weeks Notice: Find the Courage to Quit Your Job, Make More Money, Work Where You Want, and Change the World; and My What If Year: A Memoir-that offer advice for weighing the benefits and the costs of quitting.

The '70s icon looks back on her career in rock and roll and writing, describing her unintended rise to fame, why she took a break from music, and how she became an award-winning author.