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Twenty years after the end of Apartheid, South Africa's democracy persists, albeit with problems. A tripartite coalition - the African National Congress, the labor unions, and the Communist Party - still controls the political system but with diminishing economic results and authority. Since 2010, the economy has grown at 1.4% annually, with unemployment at 25%. Several national plans have been initiated but none with success. Most recently, the National Development Plan is the Zuma administration's approach. And then, at the end of 2015, cronyism sunk the stock market and the currency, causing a political crisis. Pravin Gordhan, an experienced bureaucrat, is once again Finance Minister but faces the tradeoff between growth and debt reduction. With the recent resignation of Zuma and the instatement of former deputy president and wealthy businessman Cyril Ramaphosa as President, it was still to be determined if a change in leadership would be enough to improve the country's economic and social situation.

On June 13, 2013, an online news portal reported on a press conference at which India's finance minister urged Indians to refrain from buying gold. India was facing a huge economic challenge. Its account deficit had hit a record high of 6.7 per cent of its gross domestic product. This increase was attributed to rising gold imports and was a major cause of concern for the Indian finance minister and the governor of the Reserve Bank of India, India's central bank. This crisis raised some questions that had come up before: Why was gold such an obsession in India? Why was it seen as a good investment? How could the country's financial leaders address this situation?

Coal India Limited, the world's largest coal mining company and India's largest corporate employer, regularly produced less coal than was both achievable (i.e., it had excess capacity) and needed. As a result, it failed to meet the demand for coal from power utilities and other industries in the country. The Government of India, which had a persistent and large fiscal deficit, held the majority interest in the company. In January 2015, the government wanted to reduce its deficit and improve both the productivity of Coal India Limited and India's coal supply. Should the government opt to disinvest from Coal India Limited or privatize the company?

In November 2010, the senior director of Inpatient Services at Guelph General Hospital, which was situated in a small city in Southwestern Ontario, Canada, was facing questions about the implementation of the Process Improvement Program, part of a province-wide pilot project. Beginning in October 2009, the program had been tested at the hospital to deal with a deteriorating organizational culture and poor performance reviews. Guelph General Hospital was plagued with inefficiencies: patients leaving untreated, low staff morale, a defensive (blame) culture, and a lack of interdepartmental collaboration. The new program was based on the "lean" methodology developed by Japanese automotive manufacturers, but its use in the hospital had raised questions about whether it was suitable in a healthcare setting. Some employees did not support it and were threatening to leave. Should the hospital continue to implement the lean strategy? How should it move forward?

When Jamie Dimon took over as CEO of JPMorgan Chase & Co. (JPMorgan Chase) in 2005 he reaffirmed the commitment to pursue a "Universal Bank" strategy - providing a full range of products and services to both retail and wholesale clients. Yet the merits of the universal bank had long been disputed. After 2008, the Financial Crisis and subsequent Great Recession damaged many global and domestic financial services firms. While the Government bailed out universal banks and monoline financial institutions alike, both governments and public clamored for action against banks they deemed "too big to fail." Regulators around the world stepped in to increase capital requirements while the U.S. government passed the Dodd-Frank bill, which improved transparency and accountability, and, with the Volcker Rule, limited banks' ability to pursue proprietary trading. In response, many financial institutions reduced their scope and reshaped their portfolios. In this context, JPMorgan Chase, the largest bank in the U.S. by assets since 2011, which had successfully weathered the financial crisis in part due to the benefits of diversification, emerged with a ""fortress balance sheet" and an improved position in the banking league tables. Nevertheless, the bank faced pressure from many directions, including large civil fines to settle, analysts' arguments about its "conglomerate discount," and regulation that penalized size, interconnectedness and complexity. Despite the pressure, Jamie Dimon remained vocal in advocating for the value of a broad scope, large scale financial services firm. However, questions remained about the optimal scope of the bank, and how JPMorgan Chase could best allocate resources across its diverse lines of business in the face of new regulations designed to limit size and complexity.

Realizing the potential of Assam Mobile Theatre, which has emerged as the most popular entertainment media option in Assam, Q-Connect has developed a sponsorship business model which helps brands in reaching to rural customers in Assam. After establishing the business of Q-Connect in partnership with about forty theatre companies in Assam, its CEO - Dinesh Sibal is now looking to expand operations. He has to take decision about choosing an option of vertical or horizontal expansion. The case provides understanding about the way folk media options can be channelized by brands and important issues in implementation of event-based promotions.

The game of cricket that originated in Britain thrives on passion and the following it generates in India and other South Asian countries is tremendous. The Board of Control for Cricket in India (BCCI) is the apex governing body that controls all cricketing events in the India. Being the richest such body, BCCI is the most powerful national body among similar organizations across countries where cricket is played. The world of cricket saw a sea change with the introduction of the Indian Premier League (IPL) due to its unprecedented commercial success. The case describes the betting scandal that hit IPL, BCCI and its promoter in the middle of 2013. The scandal involved the son-in-law of the President of BCCI. The events following the scandal saw the Supreme Court of India, the highest judicial body in the country, to indict BCCI and its President of serious misgovernance. Set in this backdrop, the case highlights governance issues in the functioning of not for profit organizations such as BCCI. The case provides an opportunity to reflect on and discuss as to how such quasi-public bodies ought to be governed.

This case describes the knowledge management (KM) initiatives at the level of a unit of one of the largest chemical companies in India. The unit, Tata Chemicals Ltd, Mithapur, has a unique knowledge base accumulated over generations of experiments, trials, and errors. It is in the midst of implementing a rejuvenation plan that has created opportunities for external knowledge assimilation and new knowledge generation. With details on the initiatives for knowledge collection, sharing, measurement of performance and the systems for rewards and recognition, the case provides an opportunity to the participants of a programme on Knowledge Management to analyze the initiatives and make recommendations for the future to the head of Knowledge Management function at the company. The participants would be able to map the realm of knowledge management in an organization and discern - how KM initiatives contributed to the transformation of the organisation from manufacturing centred mind-set to customer focused one.

Jaipur Rugs Company Private Limited, a family-owned business, was founded with the twin goals of leading a thriving export business and helping artisan weavers to live with dignity and keep their heritage alive. In 2015, this company was the largest exporter of hand-knotted carpets from India and faced two dilemmas: Should the company focus exclusively on hand-knotted carpets, as preferred by the founder and some family members, or should it focus on tufted carpets, which also provided a considerable share of the company's total revenue and had increased the company's sales? Also, because of the number of recent departures by non-family members from the management team, a balance was needed in terms of the family's values and those of the hired professionals that were brought into the company. Many initiatives had been introduced at the company, but would they be sufficiently helpful to achieve the company's goals?

In 2012, the executive producer of the hit radio show Q and the director of Network Radio at the Canadian Broadcasting Corporation (CBC) faced employees' complaints against the show's star host, Jian Ghomeshi. The employees alleged that Ghomeshi's treatment of employees was problematic and contrary to the corporation's values and policies. A few years earlier, a female employee had also alleged mistreatment by Ghomeshi but no disciplinary action had been taken. The two managers faced a difficult decision. Ghomeshi had strong support among CBC executives, including from their boss, and his popular radio program had achieved high ratings among the younger audience that the organization needed to appeal to.

On October 6, 2011, President Barack Obama publicly scolded Bank of America for developing a new revenue stream: a $5 monthly fee for all Bank of America debit card holders, which the bank had announced a month earlier. It was a strategy for replacing lost "swipe fee" revenue following the passage of the Dodd-Frank Act and accompanying Durbin Amendment, which capped swipe fees at 21 cents per transaction. This was the culmination of three tumultuous years for the world's largest financial services firm, but would not be the end of its public affairs challenges. The president's public critique of Bank of America came in response to-and helped exacerbate-consumer anger about the bank's monthly fee, changes across the banking sector, and general discontent with Wall Street. Bank of America's situation was complicated further by ongoing legal action following acquisitions of Merrill Lynch and Countrywide, which hurt the firm's shareholders and led to large-scale employee layoffs. In this case study, students will be challenged to analyze how Bank of America could have better managed the competing interests of different stakeholders, including shareholders, employees, regulators, customers, and the public.

This case is about a small American auto parts producer trying to diversify its way out of dependence on the major automakers. A promising new product is developed and the company gets a chance to license it to a Scottish manufacturer. The issue of whether to license or go it alone in international markets is central to the case. A sequel to this case is available, titled Cameron Auto Parts (B).

By July 2012, the founder of Clover Food Lab (Clover) had created a profitable business that served locally sourced, organic, vegetarian fast food. Over the course of four years, Clover had grown from one food truck parked on the Massachusetts Institute of Technology (MIT) campus in Cambridge to five food trucks and two brick-and-mortar restaurants in the metropolitan Boston area. With loyal customers advocating for the brand, the CEO knew that his company was well positioned for continued growth. He dreamed of turning Clover into a global fast-food provider, capturing enough market share to compete directly with international fast-food chains like McDonald's. In 2014, he considered expanding his company into a new market and wondered whether Clover's vision and operations could be duplicated.

A multi-issue 1-on-1 negotiation between an aging Italian entrepreneur in North Africa (Luca Lombardi) and a young M&A specialist from a large Asian corporation (Anna Chuan). All the due diligence has been completed and the parties are now ready to discuss the price for the Lombardi company. Role-players can either fall into bargaining (an exchange of numbers) since their ideas of what the company is worth are completely at odds, or discuss the assumptions behind their numbers and valuations to reach a legitimate agreement for both parties.

The case highlights the infighting within a Thai family who own and operate a fresh-food market stall business in Bangkok. The case explores the depths to which the Thammawattana dynasty sank in order to keep control of a profitable cash-in-hand business that had made the matriarch, Suwapee Thammawattana, a billionaire by the time of her death at age 65.

The Marvel Way: Restoring a Blue Ocean explains one of the greatest turnarounds in modern business history. This case comes with a two-part video interview with then Marvel CEO Peter Cuneo who turned around the business and launched a blue ocean. Founded in 1939, Marvel Comics initially struggled in a red ocean producing primarily me-to knock-off comic books. In the early 1960's Marvel took a blue ocean turn by focusing on noncustomer college students. Marvel invented characters that were people first and superheroes second: Spider-Man, The Hulk, Iron Man, the X-Men. The business thrived. By the 1980's value extractors took over Marvel, badly misaligning value, profit, and people. In late 1996 Marvel filed for bankruptcy, a victim of red ocean management practices. New management purchased the business out of bankruptcy in 1998 but faced a daunting task: Marvel owed $30 million in annual interest payments on a $250 million loan, cash was so tight that they almost missed payroll, and movie rights for many of their best characters were licensed to others. First managers stabilized the business then Marvel created a new type of blue ocean that went on to produce the most profitable movie franchise in history. Just over a decade after exiting bankruptcy a debt-free Marvel sold itself to Disney for $4.2 billion. Exclusive two-part video interview with CEO Peter Cuneo and Lecture Slides can be obtained from https://www.blueoceanstrategy.com/teaching-materials/marvel/ Available in English, Chinese, Spanish and Korean.

This case illustrates the key issues and challenges in creating and sustaining a successful brand in emerging markets. Peter England, India's largest apparel brand by sales volume, is struggling to formulate a strategy to sustain the brand's market dominance. Indian consumer tastes are changing rapidly, making it difficult for any brand to stay relevant and fashionable over time. Meanwhile, other domestic brands and foreign players are expanding rapidly, aiming to dethrone Peter England as the market leader. To sustain the brand's dominance, the executive team has to dissect the forces shaping the market and develop a new positioning for the brand, a robust platform that can accommodate its broad portfolio of products and sub-brands. The executive team also has to develop an implementation plan for the brand positioning, entailing product development, advertising, promotions, pricing and distribution. Please visit the dedicated case website "http://cases.insead.edu/branding-in-india" to access supplementary material.

SIAM was born in 1910, in Buenos Aires (Argentina), as a manufacturing company of bread making machines or bread mixers. In only a few decades, the company had diversified its production, becoming the largest metallurgical company in South America. During the first fifty years of existence, SIAM learned how to successfully adjust to the changes in the Argentine scenario, shifting from an open and deregulated economy to an increasingly closed and highly-regulated system. However, from the 1960s onwards, SIAM started to experience a series of productive, organizational and financial adversities, until its final crisis in the 1970s. In that sense, the case study (divided into two parts, A and B), offers relevant information to discuss the various decisions the companies made, in light of the opportunities and obstacles encountered, within a series of contexts marked by an overall growing level of regulation, uncertainty and institutional and macro-economic imbalance. Is SIAM's meteoric rise a synthesis of the Import Substitution Industrialization (ISI) period in Latin America, phase in which the State promoted industrialization oriented to the domestic market as a development strategy? Or is this an example of a firm with an extremely ambitious diversification policy and with management problems?

Christina Gomez, energy and sustainability manager for the National Aquarium in Maryland, is looking back at the success the organization has had over the past two years in shrinking its environmental footprint. It is impressive. But bigger challenges lie ahead. The organization has a huge electricity bill, totaling $1.5 million in 2013 alone. She has three options she is considering to lower the bill and green the aquarium's operations further. Students are asked to weigh the pros and cons of each and choose the best solution.