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SenseTime: World's Most Valuable Artificial Intelligence Startup
This case presents the ascent of SenseTime, a Chinese company powered by facial recognition technology and became the world's most valuable artificial intelligence (AI) startup. Based in Shenzhen, SenseTime aspired to lead AI innovation to power the future. It offered a variety of business solutions across industries that went beyond facial recognition. Enabled by its high-performance deep learning supercomputing system, it deployed and developed solutions quickly to more than 400 partners and clients. Moving forward, SenseTime planned to expand to more vertical industries and go abroad. How could this young company deepen its technological edge, broaden its industry applications, and sustain fast growth for the long term? -
Oaktree: Pierre Foods Investment
This case is a setting to discuss "loan to own" investment strategy that is often pursued by distressed investors. The aftermath of the 2007 financial crisis left many companies with poor liquidity and limited ability to obtain credit. One of these companies was Pierre Foods, a producer and distributor of processed and precooked protein products that had experienced several years of promising sales growth and held a leading market position. Despite this, 2007 saw Pierre foods adversely affected by a spike in production costs and unsustainably high leverage. This made Pierre Foods an attractive opportunity for Oaktree Capital Management, allowing them to employ its strategy of investing in distressed debt securities with the goal of leading a restructuring during which their debt investment would be converted into a controlling equity stake. The challenge of executing "loan to own" strategy is being able to identify ahead of the restructuring the debt layer that stands to becoming equity (the so called "fulcrum security"). Overall, this case can be used to understand unique elements of a representative distressed investment. It can also be used as a platform for discussing sources of value and risks associated with distressed investing. -
Four Products: Predicting Diffusion (2018)
One job of product managers, marketers, strategic planners, and other corporate executives is to predict what the demand will be for a new product. This task is easier for certain classes of new products than for others. For new consumer package goods, for instance, one can look at past product rollouts, one can look at similar products currently in the marketplace, or one can do test markets-selling the product in a small section of the country to assess consumer acceptance. Quite often, for new products that represent incremental variations or improvements over existing products, marketers do a pretty good job of understanding how that product will be adopted in the marketplace. This is not to say that managers always get it right, as has been made evidently clear in the case of New Coke, dry beers, and the Edsel. However, more often than not, managers of incremental new products predict demand within the right order of magnitude. -
TVO: Leading Transformational Change (A)
In July 2013, the chief executive officer (CEO) of TVOntario (TVO) was reviewing a report from consultants for the future direction of the organization. TVO was an educational media organization under the Ontario Ministry of Education, in Canada. TVO's mandate was rooted in supporting the ministry's social role of providing education-a crucial public good-to Ontarians of all ages. Over time, the mandate was broadened to include current affairs, documentary, and drama programming. But unlike its private-sector peers in the television industry who relied on commercial advertisements as a source of revenue, TVO depended on annual grants from the ministry of education to the extent of 66 per cent of its annual expenditure. For the rest, it relied on donors and on its own revenue-generating programs. At the end of the 2012/13 broadcast year, TVO reached 83 per cent of Ontarians. However, new data was emerging that showed early adopters to Internet video were beginning to watch as much as 45 per cent of their television through non-traditional channels. The consultants outlined a five-year plan with three strategic directions. The CEO must decide on the direction and the execution plan that will place TVO on a path of recurring growth. -
TVO: Leading Transformational Change (B)
Supplement to W18507. -
TVO: Leading Transformational Change (C)
Supplement to W18507 -
iSpace: Expanding a Start-Up Hub for West African Entrepreneurs
iSpace, a start-up hub that focused on women in technology, was founded in 2013 in Ghana's capital, Accra, and provided space, technology, and funding to 62 entrepreneurs. In May 2017, the co-founder wanted to expand the business to maximize social impact by empowering a greater number of entrepreneurs who lacked technical skills, emotional support, and access to funding. iSpace had four strategies to choose from to meet its goal: create new programs to attract more entrepreneurs in Accra, establish a presence on university campuses, expand into other regions or countries, and collaborate with government programs. In addition, the company needed a plan to address the financial and human resources constraints it would face in executing an expansion strategy. -
Diana Uribe: Fighting the Viral Spread of Fake News
On August 31, 2016, a well-respected and highly influential cultural broadcaster and entrepreneur in Colombia was the subject of a fake news attack. A message started spreading over the WhatsApp messaging service wrongfully attributing to her a vociferous statement opposing the Colombian peace-making process. On September 2, 2016, she produced a disconfirming video, in which she made it clear that the statement was not written by her; that it did not represent her views; and that, contrary to what the statement said, she supported peace efforts. The video was posted on her official Facebook and Twitter accounts, and echoed by mainstream media. Unfortunately, the attack did not stop there. On several occasions between 2016 and 2017, the message was put in circulation again. The timing seemed connected to milestones in Colombia's peace process. In February 2018, three months before the presidential elections in the country, the message started to circulate again. The entrepreneur wondered if there was anything else she could do to prevent further damage to both public opinion and her own reputation. -
Jaga: Managing Creativity and Open Innovation (A)
In 2007, the owner and director of marketing and research and development at Jaga was preparing for a meeting. The purpose of the meeting was to discuss the future of the Belgian company's Uchronia project (an online community and playground for creativity and product development). Over the previous 15 years, Jaga had transformed from a production-based radiator company to a highly innovative organization with a focus on the premium market. The owner, who had succeeded his father as chief executive officer during the 1990s, had managed this transformation. As an anthropologist with a unique view of the world, he saw the economy, innovation, and management as integral parts of his vision. Jaga had developed three major innovation projects in recent years. The first two were inexpensive projects and focused on direct benefits for the company. The third, the Uchronia project, was a larger and a more expensive project initiated at the Burning Man festival in 2006 that gained worldwide media attention. However, the Uchronia online community that resulted from the project had not grown as expected, leaving its founder to have to make a decision about the project's future. -
Fastjet: Strategy and Expansion
In 2012, Fastjet acquired Fly540, a low-cost airline with operations in Tanzania, Kenya, Angola, and Ghana, and began operating as a low-cost carrier with the goal to become the most successful pan-African low-cost airline. Since starting operations, Fastjet had grown tremendously, achieving strong market acceptance and a reputation for reliability and punctuality. Although yield per passenger had increased over its first two years, Fastjet had continued to report operating losses due to its poorly performing operations in Kenya, Angola, and Ghana. In September 2014, Fastjet had the opportunity to expand into other African regions, and the company's chief executive officer needed to consider his options to successfully grow the company's operations. -
Jaga: Managing Creativity and Open Innovation (B)
Supplement to case W18557 Jaga suffered negative economic effects from the 2008 financial crisis. As the crisis persisted in 2011, management planned to substantially reduce the number of employees, but the founder instead chose to fire half of the management team and reorganize the company. Although this decision was considered counterintuitive, it was perfectly aligned with the philosophy of this creative company. -
Residential Child-Services Facility (A): A CEO'S Effort to Preserve Morale
In 2013, the new chief executive officer (CEO) of the Christian Children's Home of Florida (CCHF), a well-established, faith-based residential care facility for neglected and abused children, was in the process of seeking a deep understanding of the issues affecting company morale. The CEO had just received the field notes of an extensive qualitative research study of CCHF completed by a Master of Business Administration consulting team from a local university. She wanted to make her own assessment of the themes that were emerging from their data and identify any policies, procedures, or other recommendations that the data would suggest. With morale rumoured to have slipped prior to her appointment, and with employee turnover above industry norms, the new CEO felt that identifying and addressing needed changes was a priority. -
Residential Child-Services Facility (B): Selected Field Notes
Supplement to case W18504 -
Fauzia Kehar: Redefining Norms in a Conservative Culture
Fauzia Kehar was a woman working in the male-dominated legal profession in Pakistan. She had overcome many barriers to achieve outstanding career success in Pakistan-a male-dominated environment with conservative laws and culture. Her impressive educational background and work experience led to her rapid progression to the role of head of Legal, Gulf Cluster, at Citibank NA in Dubai. After more than 20 years working as a lawyer, Fauzia had reached the top of her profession. In May 2018, she was reflecting back on the sacrifices she had made, and although she was confident she had made the right career choices, she wondered what was next. Should she continue her career in law or utilize her skill set to pursue a new career? -
Summit Partners and RoboSoft, LLC: Mezzanine Debt Investment
In February 2013, John Carroll and Alexander Whittemore, both managing directors at Summit Partners (Summit), are considering an investment in RoboSoft, LLC (RoboSoft), a provider of data-center automation, business intelligence, and security software solutions, primarily for the IBM i operating system. Summit had previously invested in RoboSoft, and did well when it exited the company in 2007. Over the ensuing years, Summit had followed RoboSoft and was considering a second investment in the company when it was put up for sale again in late 2012. This time, Summit planned to invest $103.6 million from its growth equity fund and $43.9 million from its subordinated debt fund to buy out the company. This case is designed to introduce students to mezzanine investments. Because the deal involves both an equity and a subordinated debt investment, students can compare the investment considerations and return expectations of both types of investors. The case contains the actual deal team's investment memorandum summarizing the merits of the RoboSoft investment. The students are asked to qualitatively evaluate the potential benefits and risks of the investment from the perspective of a debt investor and an equity investor, and to quantitatively calculate the internal rate of returns (IRRs) and cash-on-cash returns (CoCs) of Summit's equity and subordinated debt fund investments. This case is appropriate for classes that survey private equity investments, or for corporate financing classes that wish to compare the risk and return of equity and debt investments. It is assumed that students have taken valuation courses and understand residual equity cash flow valuation methods. There are Excel files-one for students, one for instructors-to support analysis of this case. -
Summit Partners and RoboSoft, LLC: Mezzanine Debt Investment, Student Spreadsheet
Instructor spreadsheet for case UV7574. -
Valuing Late-Stage Companies and Leveraged Buyouts
This note replaces "Valuation of Late-Stage Companies and Buyouts" (UVA-F-1639). This note focuses on the valuation of late-stage companies with a particular emphasis on leveraged buyouts (LBOs). In contrast to venture capital, where firms are typically at an early stage of development, late-stage investments involve more-established businesses that have an ability to take on higher levels of debt to augment investor returns. The note provides a description of LBOs, an overview of the commonly used sources of financing and the metrics used to assess LBO capital structures, a discussion of the value drivers of buyouts, and a step-by-step example of an LBO analysis. This note takes the perspective of private equity (PE) investors and assumes some basic familiarity with the structure of PE investing. Their approach is compared to other discounted cash flow valuation methods based on the weighted-average cost of capital or adjusted present value. -
Digital Transformation at Brazilian Retailer Magazine Luiza
By late 2017, Brazilian retailer Magazine Luiza's CEO was convinced that the company could significantly grow sales and accomplish its aspirations of digital transformation. What was unclear in his mind was whether he should act as a tech company and grow as fast as possible (e.g., high double digits) or be more conservative and grow sales at a financially healthy rate, like traditional retailers did (e.g., single digits). The primary way e-retailing companies achieved these abnormally high rates of growth was through lowering prices and foregoing profitability. Historically, mass retailing had razor-thin margins. It was thus unlikely that he could have it both ways: grow fast and be profitable. Should Trajano opt for more aggressive growth or proceed more conservatively? -
Idle Hands Craft Ales
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Note on Hackathons
Organizations have often sought to meet the pressures of rapid change through novel ways of managing human capital to boost innovation and productivity. Hackathons have emerged as one of the latest approaches to do just that. How can those responsible for managing human capital use hackathons as a new tool in their toolkit? This note is meant as a guide for academics and practitioners to understand what hackathons are, how they work, when and how they can be useful, and how they complement other more traditional tools for organizational innovation and productivity. The note ends with a summary of questions and additional resources for more detail.