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Managers may most effectively approach the complex problems of individual differences by first assuming that the differences are neither good nor bad, and that no one right solution exists. Diagnostic questions the manager must ask concern: the nature of the difference; the underlying factors; and the stage to which the interpersonal difference has evolved. Available courses of action include: avoidance, repression, conflict, and problem solving. A systematic approach to the problem, which will result in a solution that will preserve corporate harmony and individual initiative, is the goal.

Organizational changes and implementation of one-year profit plan.

Discusses the reorganization of Texas Instruments Metals & Controls Division, the formulation of the profit plan, and the courses of action available to the manager in the face of his department's failure to meet forecasted sales and profits.

Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture.

Serves as an introduction to funds flows and ratio analysis. Includes basic discussion of these tools as assists in the analyst's or manager's job. Supplementary material includes problem set and answers.

Introduction to basic techniques of constructing pro forma statements and cash budgets. Illustrated by examples, supplemented by exercises.

Presents a problem set.

Presents solutions.

Presents a problem set.

Presents solutions.

Spreadsheet Supplement for case 206048.

Spreadsheet Supplement for case 206084.

Variables in foreign behavior and national customs complicate American companies' efforts to conduct international business. A U.S. executive's ignorance of the peculiarities of the languages of time, space, things, friendships, and agreements, may find that this lack of knowledge adversely affects business deals. Written agreements have different meanings resulting in various levels of obligation. U.S. executives must learn the rules for contract negotiations in each country.

Production setup of a successful home builder.

Spreadsheet supplement for case 606024.

Spreadsheet Supplement for case 104039.

Break-even point analysis: incorporation of anticipated changes in accounting analysis.

An information technology, involving the computer processing of information, mathematical programming for decision making, and simulation of higher order thinking through computer programs, will have far-reaching impact on managerial organization. Fewer people will be able to do more work and management will be able to deal with engineering, logistic, and marketing problems more effectively. Psychological problems may arise from the depersonalization of relationships within management, and education will more often take place outside of the organization.

Tests show that individuals retain only half of what they have heard immediately after hearing it, and only one third of it within eight hours. Methods to improve listening should build an awareness of the factors that affect listening ability and should construct aural experiences that will produce good listening habits. Fourteen suggestions provide the basis for building an awareness of the importance of listening skills.

Involves transfer pricing among three divisions of a company.