個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
GBS India: Should Remote Working Continue after the Lockdown?
內容大綱
Group Business Services (GBS), a shared services organization predominantly based in India, provided support services to Koninklijke DSM NV (Royal DSM), a multinational corporation headquartered in the Netherlands, which produced nutrition- and health-related products. When the COVID-19 pandemic created a set of “new normal” circumstances for business organizations, GBS India, like many businesses, introduced remote working for all of its employees during the pandemic lockdown. The company experienced a series of challenges from March to July 2020. While some employees and managers offered positive feedback, many expressed doubts and misgivings about remote working. The challenges they reported compelled the GBS leaders to debate whether or not to continue remote working in the post-lockdown period. More importantly, they had to decide how best to establish a balance between employees’ concerns related to remote working and the need to maintain business continuity in the context of the COVID-19 crisis. They needed to design the optimum working model for GBS India in this new-normal era.
學習目標
This case can be used in graduate-level courses on organizational behaviour and human resources management. It is also appropriate for post-graduate management students and corporate practitioners in an executive development program. After working through the case and assignment questions, students will be able to do the following:<ul><li>Analyze the pros and cons of a virtual work set-up in the new-normal era.</li><li>Analyze people’s experiences (i.e., their thoughts, perceptions, and emotions) of a compulsory virtual work set-up and related work-life conflict.</li><li>Identify employee engagement strategies appropriate for the virtual work set-up and work-life integration.</li><li>Identify strategies for managing employee performance in the virtual work set-up.</li><li>Design a working model for organizations in the new-normal era that emerged from the COVID-19 pandemic.</li></ul>