個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Accredited Social Health Activists: Managing Predominantly Voluntary Employment Services
內容大綱
In June 2022, India’s community health workers, known as accredited social health activists (ASHAs) in the state of Jharkhand, were on strike, demanding regularization of their services, increase in remuneration, and incentive benefits. Dr. Nitin Kulkarni, the health secretary for the state of Jharkhand, must deal with the strike as soon as possible, as the state immediately needs the services of ASHAs during the COVID-19 pandemic.
學習目標
This case may be used in both undergraduate- and graduate-level programs:<br><br><ul><li>In core HRM and strategic HRM courses providing a relational and evidence-based approach to HRM, the case can provide an understanding of how HRM policies affect employees’ implicit psychological contract, identity, and motivation.</li><li>In health care management courses, the case can highlight the vital role of CHWs as well as their work-related challenges and motivation.</li><li>In public administration courses, the case can highlight how policy decisions influence the functioning of grassroots-level workers engaged in essential service delivery.</li></ul><br><br> By working through the case and assignment questions, students will have the opportunity to do the following:<br><br><ul><li>Explore the role of CHWs as the chief resource for providing an interface between the health systems and rural communities in a developing country with inadequate health infrastructures and limited financial and human resources.</li><li>Highlight the role of the employment contract and the underlying psychological contract in evolving employee-employer work dynamics.</li><li>Understand the change of identity that employees can experience in the same profession over time due to changes in HRM policies as well as the impact these changes can have on an implicit psychological contract.</li><li>Learn how to manage the cadres of such and similar voluntary workers effectively.</li><li>Understand the implicit role of gender in employment arrangements.</li></ul>