個案資料
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Remote Workers and Social Isolation at Laser City: Planning A Way Forward
內容大綱
Laser City was a gaming company with a laser tag facility that provided a variety of fun activities for children, groups, and corporate events. Most services were delivered face-to-face in Edmonton and Calgary locations in Alberta, Canada. To mitigate the impact of the global COVID-19 pandemic and the Alberta Government’s restrictions on in-person services on the business, Laser City’s management team launched an online gaming service called Codo in March 2020. Presented with the new challenges of leading Laser City employees remotely, the company's co-founder needed to design selection tools to better identify and hire engaged remote employees, find innovative ways to foster casual virtual interactions among workers, and identify new methods to support employees through the challenges of remote work.
學習目標
The case is suitable for use in undergraduate- and graduate-level courses in human resource management, organizational behaviour, and general management. The case introduces students to different issues related to the social isolation of remote workers and the hiring of remote workers in the Canadian gaming industry. It also introduces students to different ways employers can support a remote workforce. After completion of this case, students will be able to<ul><li>describe the concept of social isolation and workplace isolation in organizations;</li><li>outline issues of isolation amongst remote workers;</li><li>identify selection tools to identify and hire highly engaged remote workers; and</li><li>assess the different ways to support remote employees in the gaming industry.</li></ul>