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The Renaissance Suzhou Hotel: Turning Crisis into Opportunity
內容大綱
On the morning of November 25, 2021, the general manager of the Renaissance Suzhou Hotel received a call from the administrative committee of a nearby business district informing him that some guests who had stayed at the hotel a few days earlier had been diagnosed with coronavirus disease 2019. The administrator requested that the hotel cooperate with the government in carrying out an urgent epidemiological investigation and implementing a closed-loop operation for emergency treatment. It was Thanksgiving day and the hotel was almost fully occupied. How would the general manger and his team address this challenge?
學習目標
<p align="justify">The case is suitable for undergraduate- and graduate-level courses in general management and organizational behaviour. After working through the case and assignment questions, students are going to be able to do the following:<br><br><ul><li>Understand paradoxical leadership behaviours and their complexity and the application of paradoxical leadership in a top management team.</li><li>Identify critical elements in ensuring employees’ morale and how to avoid having them get burned out from excessive work stress.</li><li>Analyze leadership effectiveness using the propositions of the path-goal theory of leadership.</li><li>Define the principles of conservation of resources (COR) theory and analyze interactions between leaders and team members.</li></ul>
涵蓋主題
- COVID-19
- crisis management
- leadership
- innovation
- paradoxical leadership
- decision-making
- team dynamics
- morale
- burnout prevention
- path-goal theory
- conservation of resources
- organizational behaviour
- emergency response
- epidemiological investigation
- closed-loop operation
- top management
- organizational effectiveness
- employee well-being
- opportunity identification
- crisis to opportunity