個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Martin Brass Company (B) Harry Smith, Supervisor, Maintenance Dept.
內容大綱
The Vice President - Manufacturing, is faced with a series of disputes between his direct subordinate, the maintenance supervisor, and one of the maintenance foremen. The situation is threatening to disrupt maintenance operations and the VP feels it is time to intervene. His problem is what to do and how to do it. (To be used in conjunction with Martin Brass Company (A) Tom Fuller, Vice-President, Manufacturing, case 9A96C005; and Martin Brass Company (C) Jim Jones, Foreman, Maintenance Dept., case 9A96C007.)
學習目標
<ul><li>To understand some of the sources and consequences of interpersonal conflict in a business context.</li><li>To practice analysis of individual motivation and to see its impact on work relationships.</li><li>To understand the role of a third party in resolving interpersonal conflict.</li><li>To provide the opportunity to practice mediating interpersonal conflict.</li></ul>