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Endoscopes at Victoria Hospital

內容大綱
As manager of Clinical Engineering at Victoria Hospital in London, Ontario, Canada, Mark Greig was part of a team responsible for managing the hospital's medical technology. Greig knew something had to be done to improve the quality and cost of repairs being made to the hospital's flexible endoscopes by outside firms. It was now early April 1994 and Greig was eager to prepare for the monthly team meeting which was to take place on April 18.
學習目標
This case presents an opportunity to conduct a differential analysis and demonstrates the limitations of differential analysis.
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