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Two business partners of Hempline Inc. are trying to re-establish hemp as a feasible agricultural product in Canada. Their first request from a wood processing mill in Oregon, USA, has left them with a number of decisions to be made. Among the decisions, they must determine the number of labour hours, the number of machines to rent and the amount of land to rent for this specific order. Alternatives to renting machinery include purchasing new and used equipment. As well, they wanted to calculate the cost per ton of this experimental crop to meet effectively with the Oregon firm.

The owner of Garlic's restaurant in London, Ontario, must make some quick decisions to ensure her first month's high sales figures would translate into long-term success. She needs to improve the current dinner reservation system to ensure customer satisfaction. Other options to meet or suppress demand include expansion or price increases. Operationally, the food being served is not as hot as customers expect and two alternatives to solving this problem - hiring a bus person or buying a plate warmer - are examined. Cost benefit analysis along with their impact on the financial statements need to be elaborated.

The director of the Book Store, was trying to decide what to do about a recent customer survey that had revealed student dissatisfaction with long line ups and the hours of operation. The vice-president administration had been actively encouraging all operating units to adopt total quality service (TQS). The director of the book store was considering several options, trying to decide how the principles of TQS applied to his situation.