個案總覽

Considers whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the opportunity to consider issues of quality.

Provides a general introduction to the major types of production processes, their differences, and the implications that those differences have for management.

Describes the decision faced by a rapidly growing firm in the merchandise security systems business on whether it should integrate backward into the injection molding of plastic parts. Financial analysis, comparative economics, and manufacturing strategy in an industry with rapid technological change are all important elements in the analysis.

Spreadsheet supplement for case 681095.