個案總覽

This case presents multiple operations challenges in a non-profit social services setting, with a focus on immigrant worker rights. The case inlcudes paid staff, volunteers, and executive leadership facing breakdowns in services to clients, legislators, advicates, and others. This is an excellent case for applying process-floew analysis in a social impact setting.

This simulation puts studens in front-line health care roles navigating typical issues faced in a team-based work system. The facilitator role illustrates the imporance of facilitation (even with a student new to the role). Confidential role information for the five roles brings students to the meeting with both common and competing interests. This is an excellent case for illustrating the front-line dynamics in a high performance worksystem, as well as the value of employee voice.

The COVID-19 pandemic disrupted global supply chains but also drove experiments in local self-sufficiency. Self-sufficient production has proved to be an important source of essential equipment, parts, and supplies, filling the gap between do-it-yourself initiatives and mass manufacturing. As digital fabrication technologies get better, faster, and cheaper, there is the potential for widely distributed access to modern means of production.