個案總覽

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2) the tensions that get created when parties can resort to various forms of "violence" in order to "change the game," 3) the ways that third party intervenors can "gain entry" into a conflict in order to mediate it, and 4) the use of staged agreements to build momentum toward settlement. Negotiations take place between a government team and an opposition team, each consisting of four players, and are facilitated by a UN mediator, a total of nine distinct roles.

Supplements the (A) case.

The Gulf War-the US led effort to oust Iraq's armed forces from neighboring, oil-rich Kuwait-may be best remembered for the sheer effectiveness of the tactics and power which achieved the US military objectives in short order. But between the time of the Iraqi invasion of Kuwait and the subsequent US-led counter-offensive, there ensued a series of delicate negotiations through which the Bush administration put together the political building blocks which allowed Operation Desert Storm to commence. This case is the first history focused specifically on the details and dynamics of those negotiations-with regional Arab powers, members of the UN Security Council and key members of Congress-and the variety of tactics which were employed. The case is based on original interviews with a number of key players, including then-Secretary of Defense Richard Cheney, US Ambassador to the United Nations Thomas Pickering, and National Security Advisor Brent Scowcroft. It is part of a series about US military interventions and negotiations against a backdrop of military threats. All are useful for those interested in negotiations theory, diplomacy and the politics of military interventions. See also Carrots, Sticks, and Question Marks: Negotiating the North Korean Nuclear Crisis (C18-95-1297.0 and 1298.0; and A `Seamless' Transition: United States and United Nations Operations in Somalia, 1992-1993 (C16-96-1324.0 and 1325.0). HKS Case Number 1264.0

AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement and compensation system based on more than 100 performance measures monitored and communicated daily.