個案總覽

We've all experienced the meeting after the meeting when people have candid conversations about the meeting they just attended. These informal gatherings are inevitable. The question is how you, as a leader, will participate. These post-meeting discussions produce moments of clarification, grousing, and pushback. The way a leader handles those responses can make the culture more supportive or toxic. Explore five strategies to transform post-meeting dynamics in a positive way.

Effective leaders use pushback as an opportunity to boost learning while moving their organizations forward. The authors describe three primary mistakes leaders make when responding to ambivalence, disagreement, or resistance and offer five guidelines to help them better respond.

When it comes to communicating effectively, leaders must not only be mindful that less is more but that strategy trumps tactics. These co-authors, professors and communications consultants, argue that leaders are more than willing to communicate, but that they too often approach the task on a tactical rather than strategic level. Moreover, these same leaders may use every medium and format available, but they rarely co-ordinate their use and deploy them selectively. Four steps taken - assessing the context, crafting the strategy, implementing the strategy and provoking the dialogue - will enable leaders to deliver messages that are clear, effective and achieve their goals.