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National Innovation Foundation (NIF) was a partner organization of the Honey Bee Network (HBN), which was a networked organization of individuals, innovators, farmers, scholars, academicians, policy makers, entrepreneurs and non-governmental organizations (NGOs). The HBN worked to create a network of grassroot innovators and acknowledged him/her by protecting the IPR of the innovator. It is a Government organization, and hence works under bureaucratic setup. However, it works with non-government organizations as well as, individuals and therefore, should be very flexible. NIF desires to get a web-based information system developed. The challenge are multi-fold: selection the appropriate platform (ERP, Best-of-the-breed, or customized solution), technology (content management systems, frameworks versus coding), software development methodology (classic waterfall model or agile), process (on project basis or work and time based contract). The case helps to compare various alternatives on the above issues. This would achieve their objective. The project team had to take decisions on a number of crucial aspects like deciding which software development methodology and what approach to follow which would suit the unique requirements of the organization. NIF was a dynamic organization and their requirements kept changing. How to determine a pricing policy was another major concern for the project team.

This case describes the knowledge management (KM) initiatives at the level of a unit of one of the largest chemical companies in India. The unit, Tata Chemicals Ltd, Mithapur, has a unique knowledge base accumulated over generations of experiments, trials, and errors. It is in the midst of implementing a rejuvenation plan that has created opportunities for external knowledge assimilation and new knowledge generation. With details on the initiatives for knowledge collection, sharing, measurement of performance and the systems for rewards and recognition, the case provides an opportunity to the participants of a programme on Knowledge Management to analyze the initiatives and make recommendations for the future to the head of Knowledge Management function at the company. The participants would be able to map the realm of knowledge management in an organization and discern - how KM initiatives contributed to the transformation of the organisation from manufacturing centred mind-set to customer focused one.

Computerization of a government department is a very challenging process, as it involves multiple stakeholders and power-centers. Stakeholder identification, as well as designing a system specific to the needs of a particular department can be a complex process. The computerization of police department in ASWI was initiated in mid 90's but it was not successful. The case illustrates the challenges of computerization process in a bureaucratic environment. With multiple touch points and interdependent processes, designing and implementing a technology solution for such environment could be a major challenge.

This case describes the teaching and learning processes in Ayurveda, the ancient Indian system of medicine as explained by Vaidya Hardikar. He practised the system of diagnosis through 'Nadi Nidan', pulse reading and treated patients according to the principles of Ayurveda, the ancient Indian system of Medicine. The transfer of knowledge happened through formal and informal processes where he assisted his father and other practitioners in preparing medicines, interrogating the patients and pronouncing diagnosis. The participants can identify and analyze the various processes in the transfer of tacit and explicit knowledge.

Ahmedabad Container Depot (ACD) was a fast growing inland container depot (ICD) in Ahmedabad. ACD had been facing various challenges due to inefficient manual container tracking system at the facility. Due to good business, the company was able to reach 90 - 95% of its capacity which was also the main problem ACD had to deal with. The management wanted to increase efficiency by reducing the number of moves required to locate a container by implementing a technology solution. The Head IT of ACD, Bhavik, was examining proposals from vendors and had identified a few alternatives. He was also considering the options that other large container yards had used successfully. His dilemma was to determine the feasibility of the alternatives, particularly those which had not been tested by any other firms in the country. Also, implementing technology could cause a change in roles and responsibilities; dealing with that situation was another area of concern.