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During the summer, a popular hotel and restaurant must turn away customers whenever it offers its once a week family pizza buffet. With summer season fast approaching, the managers and owners of Bala Bay Inn must evaluate the process and capacity of the restaurant and identify bottlenecks in the process to determine what can be done to accommodate the demand.

North American Motors is a large automobile manufacturer. The facility engineer for a particular assembly plant has to decide what to recommend concerning a new oven. The current oven, used to remove excess paint from various materials handling equipment in the plant's painting operations, did not clean the equipment adequately. The engineer, who has been in the position for only a short time, must analyse the situation both quantitatively and qualitatively before reporting to the plant engineering manager.

The programmer for Camp Happy Valley, a day camp for children, was wondering what he could do to boost the camp's morale and improve its organization. Last summer's disappointing season had resulted in many complaints from staff, campers and parents. Changes would have to be made to ensure that the camp's upcoming season would be successful. The young programmer must examine several aspects of the camp's organization in order to assess where change is needed. Staff selection, staff training and remuneration are some of the obvious areas that need attention. Camp morale and overall environment need a major overhaul as well. The programmer must decide how best to use his own leadership style to influence and motivate his staff to bring about the necessary changes.

Polymer Technologies Inc. are specialists in integrating metal and plastic to produce margin switches, relays and electromechanical products for the automotive industry. The program manager must decide whether or not to automate production of a component of power automobile seats called the seat switch substrate, and if the decision is made to automate, whether it should be done in-house or outsourced.

Polymer Technologies Inc. are specialists in integrating metal and plastic to produce margin switches, relays and electromechanical products for the automotive industry. The program manager must decide whether or not to automate production of a component of power automobile seats called the seat switch substrate, and if the decision is made to automate, whether it should be done in-house or outsourced.