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Student Spreadsheet for Ivey product no. W33542.

On May 5, 2020, Karen Ball assumed the role of president and chief executive officer for the Calgary Chamber of Voluntary Organizations (CCVO), based in Calgary, Alberta, Canada, following her predecessor's departure. With board approval of the 2021-2024 strategic plan, Ball and her team were preparing for a board meeting on January 10, 2021, to present their options to diversify revenue streams and leverage social enterprise opportunities. Since the strategic plan's approval, however, considerable change had occurred. Alberta's economy was in a significant downturn, while the Coronavirus Disease (COVID-19) was making a devastating impact on the province, including the nonprofit sector. As Ball finalized her analysis, she had to determine and present to the board the option or combination of options that would best address CCVO's new strategic direction.