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Geoffrey Ryans, a regional department store, faced two major issues relating to its retail furniture line: a large percentage of stock received from East Asian vendors was not in sellable condition, and furniture pieces had high customer return rates. Discusses different options for the Shipment Quality Group, including the use of vendor scorecards and product quality checks in the furniture division. Before agreeing on any particular course of action, the Shipment Quality Group must also consider the implications of any changes on their East Asian vendor core.

An abstract is not available for this product.

Explores the process and inputs behind financial and operational forecasting in the Electronic Specialty Materials unit at Air Products and Chemicals, a global chemical company. The protagonist, John Goldberg, grapples with how to better integrate the two forecasting processes, while also trying to prepare for unexpected urgent orders and natural disasters.

Presents details related to Sarbanes-Oxley, with special emphasis on Section 404.

Spreadsheet supplement for case 106040.

Presents a move by Betapharm to centralize procurement and e-sourcing and the many control and incentive issues that arose subsequently.

Supplements the (A) case.

Supplements the (A) case.

Spreadsheet Supplement for case 105030.

Presents an overview of many issues associated with cost accounting and control.

This case highlights issues of management accounting and includes a review of product costing, excess capacity, variance analysis, and scrap costs.

Spreadsheet Supplement for case 105005.

Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy.

Spreadsheet supplement for case 103058.

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance.