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On March 17, 2018, the founder and owner of Memon Lubricants, a Shell Pakistan Limited distributor located in Sukkur, Pakistan, was trying to find the best recruitment process to hire a new sales team. Memon Lubricants had just opened a second location in Khairpur, approximately 30 kilometres south of Sukkur. Several constraints that affected the process included a tight budget, limited availability of skilled and qualified candidates, and pressure to complete the recruitment quickly, Therefore, the founder wanted to adopt a more efficient recruitment process than the one he had used to hire a sales force at his first branch in Sukkur. He first had to identify the required knowledge, skills, and attitudes of ideal sales representatives. He then had to encourage appropriate candidates to apply for the positions. Generally, he had to improve the current recruitment process.

Is there any space for startups in a fully matured market where market incumbents are embroiled in cut-throat competition? And if so, how can new entrants carve out a niche? Through its own experience, ApiYoo has come up with an answer of its own. As a 4-year-old startup in consumer goods, ApiYoo has distinguished itself from others in the sense that while most startups begin by concentrating on just one single brand, ApiYoo established seven brands in different market segments. For every new entry, it has adopted a strategy of appearance differentiation. After four years of development, in 2020, it achieved an annual operating revenue of ¥1.2 billion, against its larger ¥10 billion goal for an annual revenue by 2025. Although its strategy of appearance differentiation has borne some fruit, the aesthetic preferences of consumers are subjective and, therefore, highly volatile. How can ApiYoo maintain its competitive advantage? What challenges will it face in realizing an 8-fold growth within five years? Students are expected to answer these questions from the perspective of Zeng Rui, ApiYoo's Founder and CEO.

In 1990, satellite expert and Sirius XM founder Martine Rothblatt was determined to save the life of her seven-year-old daughter, Jenesis, who was diagnosed with a terminal illness called Pulmonary Arterial Hypertension (PAH). At the time, there was little medication available for the rare condition, so Rothblatt decided make a drug herself and formed United Therapeutics in 1996. When that company proved successful, both financially and scientifically, Rothblatt decided to take what she saw as the logical next step: manufacturing organs for transplantation.

Space is becoming a potential source of value for businesses across a range of sectors, including agriculture, pharmaceuticals, consumer goods, and tourism. To understand what the opportunities are for your company, the authors advise you to consider the four ways in which using space could create value: data, capabilities, resources, and markets. For most companies thinking about their space strategy over the next five to 10 years, data will be the dominant focus. For instance, many companies are turning to remote-sensing satellites for data that will inform business decisions. Whether it's tracking the number of cars parked in retail locations, detecting costly and environmentally damaging methane leaks from natural-gas wells, or assessing soil type and moisture content to maximize crop yields, creative uses for data gathered from space abound. Companies looking further ahead will want to explore the value to be gained from conducting activities in space, utilizing space assets, and meeting demand from the new space age. Businesses engaging with commercial space should be willing to experiment and should look for partners.

The India-based company Baobab Clean Technologies was founded in September 2011 with a business model based on the premise of safety and sustainability for electronic waste. The company facilitated the disposal of computers and electronic products for consumer and trade channels. It refurbished and sold products with a bundle of services like point-to-point delivery, installation, warranty, and support. Sales had started improving during the COVID-19 pandemic, and the protagonist was considering the way forward into the next level of growth. The case revolves around the application of various concepts related to business-to-business marketing, including value creation, value delivery, channel positioning, and marketplace equity.

Tesh Mbaabu started MarketForce to help bring technology to the thousands of Kenyan merchants who ran corner shops that were often a centerpiece of their communities. MarketForce began as an inventory ordering platform for merchants, but has quickly evolved into a comprehensive operating system that merchants can use to unlock new revenue streams and grow their businesses. The team has expanded from Kenya into four new African countries and hopes to be in 15 countries by 2025. In this case, Mbaabu and the MarketForce team are faced with a number of critical decisions: how to build a product expansion strategy through geographic expansion and mergers and acquisitions, and how to scale the company's culture across new markets and countries.

The India-based company Baobab Clean Technologies was founded in September 2011 with a business model based on the premise of safety and sustainability for electronic waste. The company facilitated the disposal of computers and electronic products for consumer and trade channels. It refurbished and sold products with a bundle of services like point-to-point delivery, installation, warranty, and support. Sales had started improving during the COVID-19 pandemic, and the protagonist was considering the way forward into the next level of growth. The case revolves around the application of various concepts related to business-to-business marketing, including value creation, value delivery, channel positioning, and marketplace equity.

By 2022, Meta was the world's largest social media company, with around 3 billion users sharing 140 billion messages and a billion stories a day. Over 200 million businesses used Meta apps like Facebook, Instagram, and WhatsApp. Meta's primary source of revenue was advertising. Its proclaimed mission was to "give people the power to build community and bring the world closer together" and its principles were to "give people a voice; build connection and community; serve everyone; keep people safe and protect privacy; promote economic opportunity." Facebook, which was Meta's original platform and, from 2004 to 2021, the source of the company's name, had 1.97 billion daily users around the world. More than 80 percent of adult social media users in the United States reported visiting Facebook at least once a week in 2022, and the platform's global penetration was nearly 40 percent. This case focuses specifically on the use of Facebook for political speech in the United States and around the world. It covers the advent of Facebook as a political tool; the "Facebook era" in American presidential elections, including charges of Russian interference, "fake news" and disinformation, and targeted advertising; allegations of unfair censorship and double standards; the 2021 "whistleblower," Frances Haugen; and the Facebook response to all these issues. The case also considers the role of Facebook in the Myanmar genocide and the Polish political landscape.

In December 2019, the founder and chief executive officer of Nnergix, a struggling Barcelona-based renewable energy analytics provider, came home from work excited. He had just finished a very successful meeting with Holaluz Clidom SA about the potential of a new product idea: Sentinel Solar. Nnergix had been in business for almost seven years but had only recently become profitable. This new business idea could generate increasing recurrent revenues and make the company highly scalable. Nnergix could develop a new product that could deal with geographically dispersed and typically small assets in order to offer specialized services to new types of stakeholders. Was Sentinel Solar the right path for Nnergix to finally scale up, and if so, could the founder and his team convince investors and get the money they needed?

In December 2019, the founder and chief executive officer of Nnergix, a struggling Barcelona-based renewable energy analytics provider, came home from work excited. He had just finished a very successful meeting with Holaluz Clidom SA about the potential of a new product idea: Sentinel Solar. Nnergix had been in business for almost seven years but had only recently become profitable. This new business idea could generate increasing recurrent revenues and make the company highly scalable. Nnergix could develop a new product that could deal with geographically dispersed and typically small assets in order to offer specialized services to new types of stakeholders. Was Sentinel Solar the right path for Nnergix to finally scale up, and if so, could the founder and his team convince investors and get the money they needed?

Charles Holloway, founder of Stanford's Center for Entrepreneurial Studies, shares his reflections and learnings on entrepreneurship in this teaching note. Designed to be a hands-on tool for aspiring entrepreneurs, this playbook will frame key questions and provide frameworks to assist in building new ventures.

Eve Burton founded HearstLab in 2015 to support female entrepreneurs and cultivate a new entrepreneurial mindset within Hearst Corporation. Since the Lab's inception in 2015, the Lab team had reviewed over 6,000 companies and made investments in 48 of them, deploying nearly $50 million of capital. Now Burton was ready to take the Lab to the next level with "Lab 2.0" and "Lab 3.0." In each of these phases, the Lab would write bigger checks and look for ways to integrate female-founded startups into the fabric of existing Hearst businesses. In doing so, Burton hoped to solidify her legacy as a leader who relentlessly supported women entrepreneurs.

The case documents the genesis and development of Israel Secondary Fund (ISF), an innovative venture capital secondary fund operating in Israel, a country dubbed "the start-up nation" for its very dynamic technology sector, in particular in leading-edge applications such as drones, cybersecurity, avionics, advanced materials, software, etc. It offers an exciting exploration of the inner workings of the Israeli venture capital industry through the eyes of a pioneer of its secondaries market. To operate effectively, secondaries funds need to master all dimensions of the industry, facilitating deals and providing liquidity between general and limited partners. The brainchild of two pioneers of Israel's nascent venture capital industry, ISF was launched in 2008 and grew to become the second-largest Israeli secondary fund, with a focus on technology. In February 2021, the fund sold one of its most significant positions, an investment in MyHeritage, generating exceptional internal rates of return for the fund and validating the fund's original business model of providing valuable liquidity to the country's venture capital industry. But the exit brought about new strategic questions: Was the original business model adapted to the new post-pandemic environment? What adjustments could they make to increase the attractiveness of the vehicle to global institutional investors? What would be the optimal size of the next fund to be raised soon, ISF III? What else could be done to facilitate the fund manager's scaling up?

Jennie O'Keefe and Chris Johnson, owners of Rough Waters Brewing Company, were deliberating how to make further inroads into an increasingly competitive provincial craft beer market. The new entrepreneurs were at a crossroads as they considered several possibilities for business growth in the face of a highly uncertain environment that included an unfavourable economic outlook and a global pandemic. They knew there were many things to consider in weighing their options, and that they did not have all the information they wanted or needed to confidently decide. O'Keefe and Johnson needed a framework to guide their decision-making in charting the best course for the brewery in the midst of so many unknowns. 

Indian Railways (IR) has been slow in innovation. The competition from other modes of transport has posed new challenges to IR. Railways worldwide have taken help from startups to develop innovative solutions to improve railway operations. Such collaborations have helped in leveraging the technical expertise of startups in domains which are non-conventional for railways to develop in-house. These collaborations have been made possible by funding startups through various investment channels.

Desi Hangover, an Indian company empowering artisans to manufacture handcrafted leather footwear, was a finalist at Lakmé Fashion Week in 2020 in the category of Circular Changemakers. The chief executive officer had a dream of establishing his company as a leading circular economy fashion brand, and now he had a chance to pitch his vision of the future. But his core team had reservations and worried about the cost and risk of transitioning fully to a circular model. Considering the journey Desi Hangover had taken since its inception, the changing needs of the market, and the unpredictability of the business economy, Desi Hangover had to come up with the right pitch for the event—one that would continue on the path to conscious fashion while ensuring growth in revenues to sustain operations.

Two strategic factors of any business are customer interaction (how close you are to your customers) and customer participation (how involved customers are in producing the offering). In recent years, we have seen companies increase interaction through servitization and increase customer participation through self-service technologies. Yet, more is not necessarily better. Too much customer interaction can destroy operating efficiencies. Too much customer participation can compromise quality and depersonalize service relationships. This article provides a framework for analyzing customer interaction and participation, including an outline of decision factors, with the goal of identifying optimal and sustainable positioning for any given offering.

This case focuses on distribution, sales, and product decisions as Aphro Beverages reaches an inflection point in its growth trajectory. In 2020, Aphro Beverages, based in Accra, Ghana, successfully launched its brand and brought two new alcoholic spirits products to market. These stylishly packaged distilled liquors were modern takes on Ghana's traditional palm wine, coming in three bottle sizes. Entering 2022, Aphro depended primarily on direct-to-retail distribution, selling to on-trade venues, such as bars, clubs, and restaurants, and off-trade venues, such as liquor stores and other retail outlets. Aphro's marketing strategy leveraged celebrity and social-media influencer endorsements, high-profile events, and digital/online advertising. The case poses questions over whether Aphro should now partner with a distributor and what the characteristics of a good distribution partnership would be. The case presents possible distribution partners, including a partner that would deepen penetration domestically within Ghana, a partner that would broaden reach across Africa, and a partner that would cater to the African diaspora market in Europe and the United States. Additional considerations raised in the case include choosing when and which new investors to take on and where to invest to maximize return on go-to-market investment.

In 2012, Evan Marwell launched EducationSuperHighway (ESH) to address a major problem: though most public K-12 schools in the US had access to the Internet, only roughly 30% had true broadband access that would enable every student to have high speed connectivity. Marwell and his team raised philanthropic capital and worked with schools, telecommunications companies, and local, state, and federal government officials to meet that challenge. By 2019, over 99% of the public schools in the US had true broadband access. Marwell and his team had begun the process of winding down activities at ESH when the pandemic erupted. Students were working from home, not physically at school. They decided to try to help 18 million households with 47 million people to have affordable broadband access at home. In 2020, Marwell and Jessica Reid Sliwerski also launched a program to tackle a pernicious problem in education; by third grade, only about one in three US children were reading at grade level. Ignite! Reading offered students access to an individual science of reading tutor for 15 minutes a day over Zoom while at school. Early evidence suggested that for every week working with an Ignite tutor, kids gained over 2 weeks of reading comprehension. Ignite was organized as a public benefit corporation.