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Making good hiring decisions is a critical management activity, yet many leaders just "wing it" when interviewing candidates to fill openings by having an organic conversation to assess the candidate's fit, unknowingly subjecting the process to unconscious bias. Instead, organizations should employ structured interviewing techniques to carefully assess the skills needed for a given opening, to determine a consistent approach for fairly evaluating candidates' skills, and ultimately to make the best possible hiring decision. This note aims to help the reader acquire the skills necessary to be an effective interviewer and to champion best-practice interviewing within his or her organization. Beginning by briefly summarizing the pitfalls of unstructured interviewing, the note proceeds to explain three types of structured interviewing techniques, the steps hiring managers should undertake to prepare for and conduct interviews, and tips for making evidence-based assessments.

In 2018, Magrabi was the leading retailer of eyeglasses, sunglasses, and other optical products in the Middle East, and it was embarking on a major shift in strategy, transitioning from a brand focused on clinical expertise to a brand that combined technical excellence with a luxury retail experience for customers. This case provides an opportunity to discuss the company's plans for executing its strategy, especially when it comes to recruiting the right people and setting them up for success.

By the late 2000s, rapid changes in the telecommunications industry forced AT&T's management team to take on a task that CEO Randall Stephenson called the "biggest logistical challenge" they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company analyses found that AT&T's workforce would lack the skills it needed to fulfill emerging job requirements. AT&T responded by creating "Workforce 2020," a company-wide initiative that sought to address potential skill shortfalls. The initiative aimed to transform AT&T's workforce by implementing multiple changes, such as redesigning job roles, developing new educational curricula with Udacity, and incentivizing employees to retrain themselves for high-demand careers. Some gave high praise to the "Workforce 2020" model, going so far as to call it a new "social contract" between employers and employees. Others worried that the new program was systematically disadvantaging specific groups of workers. In 2018, AT&T rebranded Workforce 2020 to "Future Ready," signaling the company's commitment to retraining its workforce beyond 2020.

The case describes Cummins India's journey of implementing a large scale change to bring about gender diversity and inclusion (D&I) in their organization. The case underscores how this journey from 7% female representation (professional cadre) in 2005 to over 30% representation in the span of 12 years necessitated some tough decisions and a strong push by the top leadership. Now that Cummins India has been able to achieve a balance in their workforce gender representation, it faces the challenge of creating a strong systemic and cultural transformation for a truly inclusive culture.

PremiumSoft, a Hong Kong-based software company, relied heavily on its creative workforce to drive new product delivery, manage product upgrades, and incorporate customer feedback in its products. As founder and Director of Software Development, the core responsibility of Ken Lin was setting up strategic goals for the organization and identifying new products and opportunities for innovation to ensure the company's growth. In addition to this role, Ken had been the company's human resource (HR) manager since its founding. He alone handled all the HR-related activities including recruiting and retaining talent, and ensuring a healthy work environment. This role, however, had become more challenging over time. Demand for good developers was at an all-time high, and just across the border, Chinese companies such as Alibaba and Tencent were willing to provide Silicon Valley-like salaries and benefits to attract developers.

Yalia, a Chinese tech company that is experiencing rapid expansion overseas, has been sending more expatriates on assignment in recent years, but its approach to global mobility has not caught up. Managers are not strategic about the expatriation process. Existing mobility policy guidelines are unclear and has not been adjusted to address the company's expansion needs. Xiao Jing, the new human resources director at Yalia, is becoming frustrated with the outdated approach as she deals with a recent complaint from a Chinese mid-level manager, Fan Kewen. Fan, the head of Dubai's office, thinks it is unfair that his housing budget is lower than that of his US colleague from a newly acquired cloud solutions company, and he threatens to shorten his assignment. As she investigates further, she uncovered the difficulties of Fan working in a foreign culture, as well as differences in cultural and policy practices at Yalia and the acquired company. Jing suggests to Liu Hong, head of global strategy and managing director about a policy overhaul, but Hong dismissed, and instead asks her to use monetary incentives to keep assignees happy. What should she do? The case demonstrates how global mobility policies need to consider operational needs, business strategy and talent strategies. It breaks down the components of an expatriate package, and shows how culture can play into its design. It also shows the impact of having a well-structured, strategic approach to managing mobility programs.

This primer provides a comprehensive exploration into the gig economy and how it is reshaping global business. It shows how the Uber driver, the freelancing programmer in India, and the independent corporate consultant are all different variants of the modern-day gig workers. In doing so, this document addresses the following questions: • What are gigs and who performs them? • What is the size of the gig economy? How big will it get? • What types of gig work are available, and how do they differ from one another? • What are major trends in the gig economy, and how could technology disrupt this space? • What are the key management and legal issues for companies that use gig workers? • What has been the recent legal and regulatory history of the gig economy? • How has the Covid-19 pandemic changed the gig economy?

In the face of a rapidly-changing economy, organiztions that wish to compete in the future of work must develop strategies for acquiring, retaining, and developing talent for their organizations. This primer reviews the major trends shaping jobs, workplaces, and worker demographics. It then discusses many of the largest weaknesses in traditional talent management systems. The case then closes by describing how firms can create "talent management pipelines." In this framework, firms' core asset - talent - is subjected to the same quality-management proceudres that revolutionized global supply chain practices in the 20th century.

It was January 2018. Nora Abd Manaf, Group Chief Human Capital Officer, Maybank, the largest bank by market capitalisation in Malaysia, is contemplating future challenges that the bank has to address in terms of artificial intelligence, the gig economy and a new generation of millennial employees. Since her joining the Bank in 2008, she and Dato' Sri Wahid, the then Group CEO of Maybank, have spearheaded a transformation strategy to grow Maybank from a strong local bank to a regional player. Her efforts have led to a revamping of the organisational structure of Maybank to facilitate its regional aspirations. The Talent Management Framework was renewed to drive a high-performance culture, and actions aligned with the Bank's objectives needed to be fairly recognised and rewarded. On the back of stellar results achieved in the implementation of the Maybank transformation strategy, Nora set her sights on maintaining the bank's lead against the new headwinds of digitisation and automation in the industry.

Gen Z (1997-2013) is just now entering the labor market and employers need to be prepared for their arrival. While Gen Z shares many traits with the Millennial Generation, they also bring in new patterns of behavior. Managers today not only have to understand how to best manage youthful, inexperienced employees, but also the unique characteristics of the generation shaped by their experiences. Every generation has its doubts about the younger generation's culture and technologies. Understanding their behavior and the distinct needs that they have in the workplace will lead to better integration of the new employees and mutual success.

This article examines how firms respond to federal affirmative action regulation when it is temporary. As intended, affirmative action increases a firm's black share of employees. Strikingly, the black share continues to grow at a similar pace even after a firm is deregulated. This persistence is driven in part by affirmative action inducing employers to improve their methods for screening potential hires.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 1, Career Myths Impact Women's Success, provides an overview of the book and the research behind it, identifies the top five career myths, and offers a guide for how to use the book.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 2, Myth: Women's Skills and Experience Matter More Than Communication Style and Appearance, argues that women are frequently viewed as less competent, less experienced, and as having less impact on the work they are performing based on their appearance and communication style. It then proposes ways for women to overcome these biases.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 3 Myth: If Women Are Assertive and Drive for Results, It Will Always Benefit Their Careers argues that women who are assertive are perceived less favorably than men are. It then offers strategies for overcoming this bias.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 4: Myth: Advancement for Women Is Only Dependent on Performing Well identifies numerous reasons why women often do not get the recognition they deserve for superior performance. It then offers strategies for advancing one's career.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 5: Myth: Women Can Expect to Be Compensated Fairly and Awarded for Their Contributions to the Workplace argues that women should not expect to be compensated fairly and discusses reasons for such treatment. It then offers strategies for addressing this inequity.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 6: Myth: Men and Women Believe in Equality for Women argues that although many men and women support women's equality, they have unconscious biases that keep them from seeing women as equal. It then suggests methods for countering this bias.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 7: Myth: Women Can Have It All-Work and Life Balance explores the difficulties women experience in balancing their personal and professional lives. It then suggests methods for women to determine what matters most in their lives so that they can mitigate the stress they experience.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 8: Myth: Women Are Supportive of Each Other, Men Compete identifies some of the ways that women do not always support each other in the workplace. It then suggests some ways to address the challenges of workplace incivility.

Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 9: Myth: Both Men and Women Are Perceived as Equally Effective Leaders argues that many employees are biased against seeing men as effective leaders. It then proposes methods for women to improve both their leadership skills and others' perceptions of their ability to lead.