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In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more customer centric, lean and agile. With the spread of FastWorks within GE, a startling conclusion became evident - the existing performance management system might no longer be fit for the company's new direction. This case series follows the journey of GE's new performance management system, Performance Development, and its PD@GE app. By utilizing FastWorks in its development process, the HR team was able to leverage customer feedback and rapid prototyping to build a new system with unique features, such as instantaneous feedback, upward feedback and removal of employee ratings.

In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more customer centric, lean and agile. With the spread of FastWorks within GE, a startling conclusion became evident - the existing performance management system might no longer be fit for the company's new direction. This case series follows the journey of GE's new performance management system, Performance Development, and its PD@GE app. By utilizing FastWorks in its development process, the HR team was able to leverage customer feedback and rapid prototyping to build a new system with unique features, such as instantaneous feedback, upward feedback and removal of employee ratings.

This article considers how employees engage with B2B firms on social media, a topic that is largely overlooked in the extant brand engagement literature. Using the results from a large-scale study of employee brand engagement on social media, two key drivers of employee brand engagement are identified using the content analysis tool DICTION-namely, optimism and commonality. Employees of top-ranked and -rated firms express higher levels of optimism and commonality in their reviews of their employers on social media than do their counterparts in bottom-ranked and -rated firms. This permits the construction of a 2x2 matrix that allows managers to diagnose strategies for increasing or improving employee brand engagement. This creates four different kinds of employee brand engagement situations, and offers human resources and marketing managers different strategies in each case. We demonstrate how practitioners and scholars can shed new light on the way stakeholders engage with brands.

While multiple studies have discussed the importance of corporate social responsibility (CSR) in recruiting, two important but unaddressed questions constrain the understanding and practice of presenting firms' socially conscious efforts to their prospective employees. First, are companies engaged in CSR communicating their CSR practices effectively in online recruitment advertising? And second, what CSR information should companies include in online job advertisements to improve their employer attractiveness to prospective candidates? The findings of this study show that CSR communication in recruitment advertising is often limited, an ad-hoc practice, and mostly focused on company practices concerning employee participation and development. Even companies with a great CSR reputation take surprisingly little advantage of their CSR image when it comes to attracting job candidates. To improve employer attractiveness, we recommend that human resources managers consider (1) optimizing the structure of online job advertisements by including a company overview section in which CSR information can be presented easily, (2) expanding the scope of CSR dimensions in job advertisements to include environmental performance and community relations, (3) offering information about opportunities for employee engagement with CSR, and (4) adopting a strategic approach to the inclusion of CSR content in online job advertisements.

Researchers have struggled to establish a causal relationship between diversity and financial performance--especially at large companies, where decision rights and incentives can be murky, and the effects of any given choice can be tough to pin down. So the authors chose a "lab rat" with fewer barriers to understanding: the venture capital industry. VC firms are fairly flat: Every investor is a decision maker, and choices have clear business consequences. Using publicly available information, researchers can see how similar or different decision makers are and compare decision quality on the basis of investments' performance. After examining tens of thousands of VC investments, Gompers has found that diversity significantly improves financial performance on measures such as profitable investments at the individual portfolio-company level and overall fund returns. And even though associating with similar people can have social benefits for people who do so, it can lead investors and firms to leave a lot of money on the table. In this article Gompers and Kovvali describe the research and provide recommendations for reaping the business benefits of diversity.

The U.S. health care system needs reform, but too often experts focus on top-down solutions stemming from federal policy changes. Such efforts alone, however, cannot fix a wasteful and misdirected system. What's needed is innovation driven by doctors, nurses, administrators, entrepreneurs, and even patients who are devising new solutions to daily challenges. This article looks at two examples of bottom-up innovation, each involving a radical transformation of health care delivery. The University of Mississippi Medical Center created a homegrown telehealth network to increase patient access to care; Iora Health developed a new business model that doubled down on primary care to reap large savings in secondary and tertiary care. These successful initiatives--one from an incumbent health care provider and one from a business start-up--demonstrate the potential of creative leaders to reshape the U.S. health system.

Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share (Exhibit 1-2) and headcount (Exhibit 3). As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and they had done so with mixed success and consequences for both company success and employee retention. Reflecting on Clever's progress as of early 2017, co-founder and CEO Tyler Bosmeny proposed investing in developing effective managers, such that others wanted to work for them and grow under them. Premised on the belief that providing high-quality feedback was a critical function of effective managers, he launched a Radical Candor initiative, based on tech veteran Kim Scott's book "Radical Candor," that sought to develop managers by helping them master the art and science of developing others.

Despite L&R Pallet having become the largest pallet manufacturer in the Rocky Mountain region, it was facing dire staffing and financial difficulties in 2013. James Ruder, the 44-year-old president of L&R Pallet, was convinced it was just a matter of time before the company closed its doors. However, after taking a mission trip to Peru and hearing God's message to "love on" his employees, Ruder decided to hire seven refugees from Burma in a desperate attempt to find an alternative source of labor. Within a week, the Burmese employees were outperforming his other workers. Thinking he had found the solution to his employee problems, Ruder hired an additional 18 refugees. Within several weeks, though, he found that he had a real mess on his hands with the refugees getting injured, some of his Mexican workers calling him a "Mexican hater," and the rest of his staff resenting the attention he was showering on the refugees. Ruder needed to determine how to handle the growing tension within his company's culture as well as find the necessary human capital to run his business.

Why have women failed to achieve parity with men in the workplace? Contrary to popular belief, it's not because women prioritize their families over their careers, negotiate poorly, lack confidence, or are too risk-averse. Meta-analyses of published studies show that those ideas are myths--men and women actually have similar inclinations, attitudes, and skills. What does differ is the way they are treated on the job: Women have less access to vital information, get less feedback from supervisors, and face other obstacles to advancement. To ensure gender equity, the authors recommend that managers: (1) Question the stereotypes behind their practices; (2) Consider other factors that might explain the achievement gap; (3) Change workplace conditions accordingly; (4) Keep challenging assumptions and sharing learning so as to create a culture in which all employees can reach their full potential.

A VP decides which candidate to promote. This fictional case study by Jeffrey T. Polzer features expert commentary by Prasad Setty and Patty McCord.

A VP decides which candidate to promote. This fictional case study by Jeffrey T. Polzer features expert commentary by Prasad Setty and Patty McCord.

A VP decides which candidate to promote. This fictional case study by Jeffrey T. Polzer features expert commentary by Prasad Setty and Patty McCord.

The authors argue that three forces are creating a profound shift in the very nature of work: technology, demographics and the power of pull-which has made customers in every industry more powerful than ever before. After discussing each force in detail, they describe how technology will reshape every job and how alternative work arrangements will continue to grow. They then describe the key implications of all of this for individuals (including 'engage in lifelong learning'), organizations (including 'implement new models of culture and rewards') and public policy (including 'transition support for income and healthcare'). Their hope is that their framework will help people proactively navigate the future of work and come together to make the transition as productive and smooth as possible.

Workforce analytics is a major emerging trend in human resource management. Yet, despite the enthusiasm, there exists a misunderstanding of how organizations can successfully use workforce analytics to achieve important organizational outcomes. This article proposes ways to overcome this execution dilemma and achieve organizational success with workforce analytics through the integration of agile development with scientific research. We use a number of company examples to outline five key parts of an agile workforce analytics process: (1) prioritizing issues, (2) integrating deductive and inductive approaches, (3) preparing and validating data, (4) applying multiple methods in concert to support decisions, and (5) transforming insight into action to improve business outcomes.

The effective utilization of knowledge has become an important part of how firms gain competitive advantage in the marketplace. However, the recruitment, search, and selection processes used to obtain workers who would develop and deploy that knowledge have not materially changed for many years, with human resources (HR) frequently automating legacy procedures. We believe that the hiring processes for exceptional knowledge workers, whom we call knowledge stars, must adapt to the current business environment. Using the framework of architectural innovation, we propose that HR's recruitment of knowledge stars should begin before specific jobs are announced, should be done in partnership with line managers, and should be done in coordination with implementation of other workplace innovations such as the development of communities of practice and participative management. We conclude by discussing how changes in the search processes for knowledge stars fit in context with some other ongoing challenges for HR personnel.

Over the next 20 years, many organizations will experience significant shortages of skilled workers. At the same time, because of longer lifespans and a gradual rise in what society has considered the traditional retirement age of 65, older workers will represent a growing proportion of the American workforce. For a variety of reasons, many of these older workers desire to continue working and, if retained and engaged, they constitute a significant labor source for mitigating the emerging shortages of skilled workers. However, many organizations are not prepared to take advantage of this demographic shift; some even generate barriers that impede the retention and engagement of older workers. In this article, we identify a variety of ways in which organizations can retain and engage older workers to meet their staffing needs and enhance organizational performance. We also discuss the relationship of these proposals to prominent theories of motivation in management.

Donya Brewer, the Director of Human Resources at Stress Engineering Services , was asked to evaluate the firm's peer feedback system and update it to better align with the organization's needs as it continued to grow in the 21st century. Developed internally, the current system had undergone minor revisions over several decades, used cumbersome proprietary software and, increasingly, had not been meeting the needs of managerial and supervisory personnel to provide effective guidance for continuing professional development of employees in all lines of work. Brewer and her project team were tasked to increase the efficacy of the peer feedback system while preserving the system's role in fostering the collaborative culture at SES. Part A describes the organization and its peer feedback system and details the front-end, investigative phase of the project. Data is presented and students are asked to assess utilization of the current system. Brewer's team was particularly interested in learning about employee participation in the program, and the quality of the data that it provided to participants. Was it useful to each employee and to their supervisors to guide further professional development?

Donya Brewer, the Director of Human Resources at Stress Engineering Services , was asked to evaluate the firm's peer feedback system and update it to better align with the organization's needs as it continued to grow in the 21st century. Developed internally, the current system had undergone minor revisions over several decades, used cumbersome proprietary software and, increasingly, had not been meeting the needs of managerial and supervisory personnel to provide effective guidance for continuing professional development of employees in all lines of work. Brewer and her project team were tasked to increase the efficacy of the peer feedback system while preserving the system's role in fostering the collaborative culture at SES. Part B continues the analysis of the peer feedback program at Stress Engineering Services. Rich qualitative data, gathered through structured interviews, is presented. Students are asked to identify issues that must be addressed, and to make recommendations in numerous areas about what would constitute best practices in the new system. Part B also contains material on implementation issues in managing the change process. This case challenges students to redesign a peer feedback system facing major issues regarding employee engagement, the quality of the data, timeliness of feedback, outdated technology, methodological issues in instrument design, program execution, and contributions to employee development, among others.

After navigating the complex political landscape of the New York City Board of Education, the teacher's union, and the mayor's office, in 2006 the city is ready to launch a pilot program to incentivize teachers. This three-part case provides students with background on what has constituted successful teacher incentive programs in other school systems and the components of New York's pilot program...asking students to analyze the results of New York's program and consider the strengths and weaknesses of its design.

This case describes how Google designed and launched an internal matching market to assign individual workers with projects and managers. The case evaluates how marketplace design considerations -- and several alternative staffing models -- could affect the company's goals and workers' well-being. It discusses the details of implementation as well as the intended (and unintended) consequences of the internal match system. The case concludes with a debate about how the Chameleon marketplace could expand to include more Googlers and illustrates what to consider when thinking about launching new matching markets in organizations.