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This article describes the leadership style of Coach Jack Clark, under whose leadership Cal Rugby has won 21 national championships during the last 25 years. The article examines his leadership philosophy and strategies to create a high performance team culture. It discusses how his experiences as an athlete and businessman helped shape his approach to leading and developing teams. He cites the importance of good recruitment practices, setting expectations, constant performance feedback, managing conflict, and having a shared definition of leadership as keys factors to a successful team. In 2010, Clark faced a series of unprecedented challenges, including having his team downgraded from varsity to club status because of budget cuts. This article describes how he addressed these challenges.

Danielle Marcoux, Director of Web Design at AdNet2Win Technologies, must decide how best to confront Charles Davide, the Chief Technology Officer and leader of the design team charged with overseeing a major upgrade of the company's proprietary customer loyalty platform. Davide has kept tight control on the development process and has not allowed the design team to discuss difficult issues or challenge each other. Marcoux decides she must confront Davide about his management approach before the team loses their commitment to the design effort.

Mary Griffin, Vice President of Consumer Products, must provide feedback to one of her direct reports, Simon York. York is a strong performer, but he has displayed some poor interpersonal skills in the manner in which he interacts with his team and the production staff. Griffin needs to provide feedback to help prevent York from derailing in his career at Derby Foods.

Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinge on his ability to build and sustain a strong relationship. How firm should he be with the client? What type of feedback would help this situation?

Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations for new products or line extensions for Aragon Entertainment. Patel's co-worker and friend, Jeremy Gibson was also named to the Board, and the two were assigned to work together on a sub-taskforce. Patel was frustrated by Gibson's lack of effort and support on the taskforce and decides he must confront Gibson about his behavior.

One Acre Fund, a young, international, nonprofit social enterprise--governed by friends of the founder--had grown rapidly since its inception. It now faces increasing demands for resources and key connections to major potential donors, expertise in going to scale, and managing expansion. The case presents this issue, which is commonly faced by new nonprofits, and how the organization, led by the board chair, seeks to resolve it through redesign of the board and major changes in board membership.

The Indian business landscape is marked by uncertainty, turbulence, hyper-competition and non-linear growth. The arena of the automobile sector epitomizes this changing scenario. Increasing competition from foreign born automobile organizations and homegrown organizations such as Tata Motors are posing a threat to the market leader - Maruti Suzuki India Ltd. A fierce battle for market share is ensuing among these automobile giants. In spite of this, Maruti Suzuki has succeeded in maintaining its leadership position. However, with more companies venturing into the bastion of Maruti Suzuki - the small car segment - the threat to their market share is looming larger than before. This case illustrates the journey of Maruti Suzuki since its inception and depicts the changes in its organizational strategy, HR strategy and work culture, in response to business challenges. Maruti Suzuki had to undergo multiple changes from being a public sector undertaking and a monopoly, to one capable of competing with world class automobile companies. This case describes the various challenges faced by the organization in this journey and how HR has partnered in bringing about the much needed transformations. The challenges range from having to create a performing workforce, changing the mindset of the employees, to coping with many cross cultural issues. The most difficult challenge is to engage in breakthrough innovation. HR needs to create an organizational culture that not only supports this endeavour but also helps retain the human resources.

This case profiles the evolution of Teach Plus, a non-profit organization founded on the premise that in order for public schools to continuously improve urban student achievement, teaching must become a career that motivates and retains effective early career teachers. Teach Plus began as a pilot in fall 2007, launched by Celine Coggins, a former teacher and labor-management consultant, and incubated at the Rennie Center for Education Research and Policy in Cambridge, Massachusetts. In August 2009, Teach Plus became an independent 501 c3 with Coggins as CEO and Monique Burns Thompson, a social entrepreneur and former school district administrator as president. Since its inception, Teach Plus had demonstrated that its approach was effective in helping teachers to understand and directly influence policy. Through the T + Network, Teach Plus found evidence that reform-minded teachers existed in large numbers throughout urban school districts and that many were willing to share their perspectives with policymakers. Through the development of a public school turnaround initiative in Boston, Teach Plus showed that teacher-driven policy initiatives filled an important gap in the education reform landscape. By mid-2011, Teach Plus had grown to a network of more than 3,500 reform-minded teachers in five cities. While Teach Plus had reached significant scale in its first 18 months of operations, it also faced a significant strategic challenge. Moving forward, would Teach Plus best address its agenda as a "voice/advocacy" organization or as a "teacher turnaround" organization?

This note explains the concept of work values, organizational culture and person-organization fit. Readers complete a personal values profile and an organizational culture profile to allow assessment of person-organization fit.

Volatility can emerge in any working group, particularly in a flat hierarchy with no established leader; add diversity and exhaustion to the mix, and a group is vulnerable to buckling under the pressure of its own goals. This fictional account of a contentious learning team at a business school dramatizes both the words and thoughts of the participants as frictions lead them to consider disbanding. It provides a means of discussing the nature of leadership among peers and in particular the critical but easily overlooked role of personal energy management--mental, physical, and emotional; even when the strengths of diversity are leveraged proactively, interpersonal interaction still requires a significant reservoir of positive energy, whereas its depletion can sabotage even the best of intentions.

Role play #2 (Robert Woo) for product 9B11C024.

Role play #3 (Pauline Zhu) for product 9B11C024.

Role play #4 (Steven Leung) for product 9B11C024.

Role play #5 (James Beringer) for product 9B11C024.

The case examines how Samsung has grown to become one of the world's leading global companies. It presents a detailed description of Samsung's "Top priority to the People' philosophy, and its strong cultural values; both of which have been instrumental in ensuring its continued success in the past few decades. Since 1982, Samsung Human Resource Development Center (SHRDC) has played a critical role in supporting Samsung's corporate strategy of achieving global competitiveness, through programs that focus upon maintaining Samsung values and developing a cadre of effective next generation leaders. New Employee Orientation (NEO), an intensive four-week in-house program for all Samsung employees, is one example of an SHRD program that helps provide a strong foundation of Samsung's unique culture among the new employees. Most importantly, NEO aligns employees across Samsung affiliates to its strategic direction, thereby fostering a stronger "Single Samsung" culture.<br><br>In recent years, however, NEO has been faced with new challenges. First, Samsung's pool of new employees has become more diverse, with the recruitment of more experienced and foreign (non-Korean) employees who are being targeted in addition to the fresh college graduates whom Samsung has always relied upon. Second, Samsung has become aware of stark value differences between the older employees, who are obedient and easily follow rules, and the younger 'digital native' employees, who are more individualistic and prefer egalitarian and open policies. Managers at SHRD are concerned that the "Single Samsung" spirit, which forms the core of Samsung culture, is being threatened from within.<br><br>Students must address issues related to the need for maintaining a unified organizational culture among diverse groups of employees whose values conflict with each others, and propose ways for Samsung to effectively employ and utilize all of its employees.

This role-play case involves a series of sessions in which the student (and each member of his or her team) will play the role of Benjamin Cheung, the vice president of HCM Asia Private Limited, a financial services firm based in Hong Kong. Cheung has an open-door policy where any manager can drop by to see him, on their own initiative, to ask for ideas, guidance, or a decision on an issue. He has only six minutes to see each manager in this informal coaching session since he has to leave for another important meeting at head office. Cheung knows the key details of each manager's background and development needs, but does not know in advance what the manager's specific concerns are. It will be necessary for Cheung to explore the manager's concerns through active listening, asking questions, and summarizing. Each of the manager roles is typical of those you might meet in an Asian organization, such as a highly skilled, technically focused leader who defaults to top-down management, an associate who lacks self-confidence and avoids confrontation at all cost, an ambitious associate who wants an international assignment but struggles with his current workload, and a detail-oriented leader who focuses on processes while losing sight of the big picture.

Role play #1 (Chen Jia Wei) for product 9B11C024.

This is a PELP case study. The case services as a follow-up to Meeting New Challenges at the Aldine Independent School District (A) case. Superintendent Nadine Kujawa retired in May 2007 and Wanda Bamberg, the assistant superintendent of curriculum and instruction, was chosen by the school board to succeed Kujawa. In the midst of the economic crisis, Bamberg retained Aldine's vision and basic strategy. The system remained organized in five vertical feeder systems and continued to promote district veterans principal and area superintendent positions. Students performed well on the state assessment, but new challenges emerged. A more rigorous state test, the State of Texas Assessment of Academic Readiness (STAAR), was about to be implemented and the district grappled with flat-lining college readiness scores. Bamberg had a decision to make; she could keep the district doing what had worked so well in the past or strike out in an entirely new direction.

This is a PELP case study. In the space of three months, all Central Falls High School staff had been publicly fired, told to reapply for their jobs, and then rehired. At the heart of the controversy were low student achievement scores and graduation rates; only seven percent of 11th grade students were proficient in math, 55 percent in reading, and the four-year graduation rate was 52 percent. Coinciding with the state's intense effort to win a share of the $4.35 billion in the federal government's Race to the Top (RTTT) education reform competition, the events were often portrayed in the national media as a fight between responsible reformers and self-interested unions. But, a closer look revealed a more complex situation. The requirements of a 1997 state law, which authorized the state commissioner to intervene in low-performing schools, appeared to conflict with the state's collective bargaining law, which required districts to negotiate with their teachers' union about hours, salary, working conditions, and all other terms of professional employment. The current union contract would not expire until August 2011. In addition, there was confusion about what the process of selecting an intervention model should involve and who from among the potential stakeholders-taxpayers, district administrators, state officials, the teachers' union, teachers, parents, students and others-should participate. The mass firing also raised the issue of whether staff were actually being fired or simply laid off, which had important consequences for the district's future obligations to former employees.

For generations, we have operated on the assumption that human beings are fundamentally selfish, and so we have built systems and organizations around monetary incentives, rewards, and punishments. That hasn't always worked very well. Now the tide is starting to turn. In fields such as evolutionary biology, psychology, sociology, political science, and experimental economics, researchers are seeing evidence that human beings are more cooperative and behave far less selfishly than we have long assumed. The success achieved by such collaborative offerings as Wikipedia, Craigslist, Facebook, and open source software has, in fact, a scientific basis. Dozens of field studies have identified highly successful cooperative systems, which are often more stable than those based on incentives. Moreover, researchers have found neural and possibly genetic evidence of a human predisposition to cooperate. Evolution may actually favor people who collaborate and societies that include such individuals. Organizations would be better off helping us to engage and embrace our generous sentiments rather than assuming that we are driven purely by self-interest. We can build collaborative systems by encouraging communication, ensuring that claims about community are authentic, fostering a feeling of solidarity, being fair, and appealing to people's intrinsic motivations.