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  • International Tax Reform: The G20 / OECD Two-Pillar Solution

    In a historic agreement on 8 October 2021, 136 countries approved the OECD two-pillar solution in a major overhaul of the century-old international taxation system. At the G20 Summit in Rome on 30 October 2021, the leaders of the world's biggest economies endorsed the two-pillar solution, decades in the making but which will be implemented in 2023. The new agreement will overcome the tax challenges arising from the digital economy and will ensure that big businesses pay a fair share of taxes on profits from market jurisdictions where they operate. The case explores the two parts, placing a global minimum corporate tax rate of 15% on the profits of the world's largest businesses; and shifting tax revenues to market jurisdictions where large businesses have their customers and sell their products. Protagonist Janet Yellen, Secretary of the US Treasury, played an instrumental role in getting reluctant finance ministers on board. President Joe Biden supported the OECD plan in part because it will stop growing tensions between G20 countries over digital service taxes.
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  • InstaDeep: AI Innovation Born in Africa (A)

    Karim Beguir and Zohra Slim were the co-founders of InstaDeep, a deep tech startup focusing on artificial intelligence (AI) solutions. Instadeep was one of the few companies globally that were partnering with DeepMind, an AI subsidiary of Google [Alphabet Inc.]. InstaDeep employed DeepMind's reinforcement learning approach in its business solutions. When Beguir and Slim founded the company in 2014, it was a web design company that aimed to build a globally competitive enterprise and create impact by hiring talent in Africa. Beguir, a mathematician by training, figured out that AI could be employed to solve century-long industrial problems such as container packing or route optimization, so the duo shifted the company's focus to AI in 2017. They then had the option to either apply for proprietary IP and monetize their intellectual property rights or to publish the idea as a research article on an open access platform, which would allow all scientists to benefit from it. By 2021, InstaDeep had created two major branded products: DeepPCB, an AI-powered printed circuit board routing system, and DeepChain, an AI-based protein design system to speed time to market for new drugs being developed by scientists. They had two other products in development, and the possibility of developing many more verticals was in the cards. But Beguir and Slim had to decide whether to position InstaDeep as an extremely horizontal AI company that could push innovation in a multitude of verticals, or to focus on just a few. The former would create big impact by fully leveraging the capabilities of the AI team in a wide range of fields. But focusing on a few verticals and managing fewer customers had its advantages, too. What should they do?
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  • Aleph Farms: A New Culture of Meat

    Aleph Farms, an Israeli food-tech start-up, was hoping to play a major role in disrupting the conventional meat sector. Compared to intensive agricultural practices, Aleph's cultured (or lab-grown) meat solution held the promise of considerably reducing greenhouse gas emissions, as well as the use of land and water, while providing a new source of food for a rapidly growing world population. With much of the science already worked out, the company was now facing a host of challenges as it planned to launch its first product-a cultured steak. In particular, Aleph's CEO, Didier Toubia, and his management team had to figure out the best way to position and bring to market its innovative steaks, with a debut expected in late 2022 in Singapore. Management fully recognized potential barriers to consumer adoption and strived to build a relevant brand image. On the production side, the company knew it had to scale quickly and continue to bring down costs so that its steaks approached price parity with conventional meat. Yet given the intensive capital expenditures involved, this was no simple feat. Planning for the longer term, the company was beginning to consider its next product line.
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  • Intel Corporation: Outsourcing Dilemma

    California-based Intel Corporation (Intel) was one of the world's leading semiconductor circuit firms. In July 2020, manufacturing delays with Intel's 10 nanometre (nm) and 7 nm chips were adversely affecting the company's customers at a time when demand for personal computers and laptops was at its peak. Unlike its competitors, Intel was vertically integrated. Competitors such as Advanced Micro Devices, Inc. had outsourced their chip manufacturing to leading contract manufacturers such as Taiwan Semiconductor Manufacturing Company Ltd. (TSMC) and were experiencing better market capitalization growth by focusing on designing chips for PCs and other product categories. TSMC had become the leading contract manufacturer for chips globally. Intel's former chief executive officer (CEO) believed that Intel's chip quality was the best because its manufacturing facilities were in house. At the same time, geopolitical issues between Taiwan, the United States, and China meant that regulatory authorities in the United States were not in favour of outsourcing critical chip manufacturing. In January 2021, Intel's newly appointed CEO would have to decide whether Intel should outsource chip manufacturing to a contract manufacturer like TSMC and whether, in the long run, Intel should remain a vertically integrated unit or spin off its manufacturing division.
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  • We Are Knitters: Crafting a Resilient Digital Business

    Many people thought of knitting as a hobby for grandmothers, but the time-honored craft had evolved into a booming business with loyal, passionate, and interactive customers worldwide. The Spanish e-commerce business We Are Knitters (WAK) spent the last decade growing into what investors called the "world leader in online knitted kit sales," a segment of the global $100 billion knitting industry. WAK's sales soared by 240 per cent between April 2019 and April 2020 due to the arrival of the COVID-19 pandemic in early 2020. By February 2021, while WAK's co-founders were still grappling with pandemic-related challenges, ahead of WAK's 10-year anniversary, they also started to look ahead to consider plans for further growth and internationalization while maintaining their business model and competitive advantages.
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  • The Robots Are Coming: Ready Player One?

    Many individuals and organisations have started working alongside AI. AI, and its influence on work and employment, has been studied with much interest by researchers and managers. The implementation of AI has brought commercial gains as well as challenges. This case outlines these challenges in an operations context and offers a hands-on analytical exercise for selecting the right strategy as well as addressing challenges. It also offers hands-on lessons about how to weather the wind in the organisation when introducing AI bots. Students will navigate the decision-making process regarding AI implementation, under the circumstance of AI bots working alongside humans.
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  • Angaza: A Silicon Valley Journey (Abridged)

    Angaza's story is not a typical solar light story, but the story of a female social entrepreneur with a for-profit Silicon Valley mindset transforming a social enterprise from a hardware to a software business model. It is about pivots, changing value propositions, and new products and business models as Angaza evolves to escalate social impact while still making money. Angaza began as a solar-light company founded in 2010 by Stanford graduate Lesley Silverthorn Marincola to address energy poverty in rural off-grid communities. In her quest to address affordability, Lesley realized that the main problem confronting rural off-grid communities was not the price of solar lights per se, but finding a way to spread payments over time. In 2012, Angaza pivoted from being a solar-light producer to a software provider offering pay-as-you-go (PAYG) metering and monitoring technology to players in the solar-light ecosystem - manufacturers, distributors and mobile network operators. The PAYG technology allowed end consumers to buy solar-light products by paying small amounts over time, until they eventually owned them outright. At the end of the case, students are confronted with a very real dilemma facing the founder and leadership team of many start-ups, including Angaza - what are the next opportunities for the company? Is it further scaling (if so, scaling up or deep), a pivot (into data), or an exit (sell the business)?
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  • Carly's Car Clinic

    This short fictional case considers an investment decision in a new business concept, Carly's Car Clinic. The investment choice entails two similar stores with correlated outcomes and an option to sequence the opening of one after the other. Student analysis highlights the value of the optionality to delay the opening of one of the stores and then not make the subsequent investment if the outcome on the first one is poor. An instructor should anticipate about 30 to 40 minutes of a class session to discuss this case. At the Darden School, the case is taught in the second-year elective ""Managerial Finance,"" but it is suitable for any module covering more advanced topics in capital budgeting, such as optionality. The teaching note provides suggestions for how to pair the case.
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  • NFX Capital and Moov Technologies

    In July 2019, James Currier, a general partner at San Francisco-based NFX Ventures, was considering a seed stage investment of $1.5 million in Moov Technologies, a B2B marketplace for used industrial equipment. NFX was a venture capital firm focused on seed-stage investments in technology businesses that utilized one or more of 15 network effects that NFX identified, viewing such businesses as having asymmetric upside potential. Currier saw growing potential in B2B marketplaces, which had taken a backseat to B2C marketplaces in the early 2000s. But market dynamics were changing as Millennials took the reins in legacy industries and looked for ways to bring the ease and speed of B2C marketplaces they were accustomed to in their personal lives to the workplace. NFX had already invested in one B2B marketplace and was now considering Moov, which operated in the pre-owned semiconductor manufacturing equipment market - estimated to have a market size of $8 to $10 billion. The business model was predicated on the fact that large manufacturers like Intel typically bought manufacturing equipment that had a 15-30 year useful life, but only used it for 3-5 years before swapping it out for newer models. The used equipment then either sat idle while it depreciated or was sold to other manufacturers through brokers. Steven Zhou, Moov's founder and CEO, had worked as a broker in the semiconductor equipment industry for 6 years; he used that experience to launch Moov in 2017 to digitize the equipment resale process through an online marketplace. As a seed stage investor, Currier knew he had to rely heavily on his assessment of the team, the product, and the sector. Currier acknowledged that Zhou was relatively inexperienced and would need mentorship. Yet Currier was impressed by Zhou's work ethic and "hustle." He was also encouraged by the fintech growth potential for Moov, including adding services such as insurance, shipping, and vendor financing.
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  • Buddy Valastro: Cake Boss

    Buddy Valastro, celebrity baker and business owner, inherited his father's bakery-Carlo's Bake Shop of Hoboken, New Jersey-at the age of seventeen. He had willed the shop to survive and gone on to fame through his television show, "Cake Boss"-the name most people now called him. Its popularity allowed Valastro to launch many additional ventures in the worlds of TV and food, including additional locations of Carlo's Bake Shop. Valastro's businesses had remained profitable throughout the COVID-19 pandemic, and he and has team had learned a great deal while managing through the crisis. Valastro felt like he was at a turning point and could build upon the lessons of the pandemic to scale his business. Moving into the future, how could Buddy leverage data and digital offerings? Did he even need brick-and-mortar bakeries? Did he have the infrastructure and team necessary to operate his company now and realize his vision for the future? Was Valastro overextended? How important was Valastro to the brand and to the company? Could they outlast him in the long-run?
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  • Business Roundtable 2019 Statement: A New Paradigm or Business as Usual?

    This note focuses on the antecedents of, reactions to, and clarifications about The Business Roundtable's August 19, 2019, "Statement on the Purpose of a Corporation." The note includes background information on corporate governance as practiced in the United States in the twentieth and twenty-first centuries. It discusses "managerialism," "stakeholderism," and shareholder primacy. The latter view is represented by Milton Friedman's essay, "The Social Responsibility of Business Is to Increase Its Profits," which is summarized in the note. The note also includes a history of The Business Roundtable and its periodic statements on topics related to corporate governance, including its original 1997 "Statement on the Purpose of a Corporation." The note then relays the issuance of the 2019 update to that statement, along with reactions from the popular media, shareholder advocates, academics, and stakeholder governance advocates.
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  • P.T. Barnum: Changing the World

    This case describes the life of P.T. Barnum, widely considered to the be the father of modern advertising and marketing. Barnum showed his genius for business early, selling lottery tickets and confections from his father's store. He went on to found a famous museum of curiosities that attracted millions of visitors and the world's most famous circus. The case describes his unconventional business choices driven by his lifelong desire to make people happy. His entertainment was often controversial, however, leading to spirited in-class discussions.
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  • MicroStrategy's Investment in Bitcoin

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  • Toto Wolff and the Mercedes Formula One Team

    In December 2021, Toto Wolff, team principal and chief executive officer of the Mercedes-AMG Petronas Formula One team (the 'Mercedes team') is preparing for the start of the 2021 Formula One ('F1') season's last Grand Prix, in the United Arab Emirates. Everything the team has fought for this season is on the line. The Mercedes team is in an excellent position to win an unprecedented eighth consecutive Constructors' Championship, the award for the best overall team effort in F1. Meanwhile, driver Lewis Hamilton is tied with rival team Red Bull's Max Verstappen in points, and with another victory can clinch a record eighth Drivers' Championship, the award for the season's best driver. Win or lose today, the Mercedes team under Wolff's leadership has every reason to claim the title of most successful team in the history of F1, the world's most prestigious motor racing competition-and, with its remarkable seven-going-on-eight-year winning streak, perhaps in all of sports. Will Wolff again lead the Mercedes team to a win? What is the secret to his and his team's success? And with a new set of challenges on the horizon for next season-most notably, a major rule change governing aerodynamics that could upend the teams' competitiveness-how can Wolff and his team ensure that Mercedes stays at the top?
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  • Nuritas

    Nora Khaldi had built a technology "to unlock the power of nature" in the service of extending human lifespan and improving health, and now in April 2020 was debating telling her Board of Directors she wanted to put on ice some of her discoveries. Nuritas, the company she founded in 2014, leveraged artificial intelligence (AI) to find specific peptides―short chains of amino acids―among the trillions that exist in nature and target them for preventing or treating the onset of disease and preserving health for longer. Khaldi worried that getting certain products to market was taking too long and about the potential distraction caused by doing too many projects to serve very distinct industries. Underlying this was her concern that cash would run short if they tried to do it all. She weighed shutting down Nuritas's promising early-stage pharmaceutical projects―including one aimed at treating Glioblastoma, an aggressive brain cancer―to focus on consumer-oriented approaches, like a supplement to improve muscle health and reduce the physical signs of aging. Khaldi contemplated telling her team to cease most of their pharmaceutical work, at least for the time being, and eliminate roles linked to that part of the business.
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  • Wahoo Fitness: Segmentation and Data Insights

    This field-based case describes Wahoo Fitness's (Wahoo's) data-collection process, focusing especially on the customer survey it used to gain insights into its current and potential customers. One month before businesses across the United States closed due to COVID-19 lockdowns, Wahoo launched the Elemnt Rival GPS smart watch, which catered specifically to triathletes. The team at Wahoo was excited about the potential of this new category. To decide on next steps, the company turned to its roots: data insights. The team started with quantitative data surveys to identify customer segments and extract insights into other market opportunities. The data uncovered potential sports activity customer segments-competitive, social, and leisure. The team wondered: Was now the time to engage with cycling hobbyists or leisure cyclists? Or did it make sense to expand on the initial success of the smart watch and offer more products in the running segment? The case includes a student spreadsheet with survey data, as well as R code scripts for analyzing customer data and noncustomer data. Students utilize Excel to perform a K-means cluster analysis on the survey data, then use the analysis to determine a product expansion strategy and present their findings as if they were on the management team of Wahoo. It is a practical application of a data-driven process for tailoring product offerings and marketing strategy. This case has been taught at Darden in the Master of Science in Business Analytics program and in second-year MBA electives. It would also be suitable in graduate-level marketing or analytics courses, in addition to Executive Education programs.
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  • Wyndham Destinations Asia Pacific: Acquisition and Appraisal of Resort Frontier Co. Ltd. and Management of Sundance Resort Club Japan

    On July 8, 2019, Barry Robinson, president and managing director of International Operations for Wyndham Destinations Asia Pacific (Wyndham Destinations AP), and Liam Crawley, chief financial officer, were in receipt of a report provided by law firm Baker McKenzie's Corporate Mergers and Acquisitions team. Wyndham Destinations AP was in the process of acquiring the privately held Resort Frontier Co. Ltd., the management company for Sundance Resort Club. Through an affiliated corporate entity, Wyndham Destinations AP would also acquire all the forfeited and unsold points of Sundance Resort Club. This acquisition would represent the vacation ownership and exchange company's first foray into the Japanese market. Crawley and his team would need to undertake comprehensive external and internal financial analyses and discounted cash flow analysis of Sundance and multiples valuations of comparable firms to help Robinson determine a fair offer price.
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  • Google's Chief Executive: In Need of a Change Leadership Style?

    In 2015, Sundar Pichai was appointed chief executive officer (CEO) of California-based Google LLC (Google), and by December 2019 had also become the CEO of Alphabet Inc., Google's parent company. By June 2021, thirty-six vice-presidents out of 400 executives had quit Alphabet Inc., and Pichai faced criticism from the senior leadership team for his risk-averse decision-making style. Senior executives believed Pichai had made Google more bureaucratic in its operations, even though the company's size and market-based performance had improved under his leadership. In the face of this criticism, what should Pichai do? Should he respond to the criticism? Should he begin to make more risk-aggressive decisions?
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  • LGBTQ+ Inclusion at ThoughtWorks, India

    Thoughtworks , a mid-sized IT consulting firm that integrated strategy, design and software engineering for their clients, with over 10,000 technologists spread over 48 offices in 17 countries, started in 1993. Thoughtworks developed a strong inclusivity culture and was anchored on three principal values: creating a sustainable for-profit organization, championing software excellence, and advocating social and economic justice for all. The organization had always embraced gender and cultural diversity and initiated multiple organizational practices to support and build inclusivity. In India, ThoughtWorks had been pioneering "Women in Tech" to promote gender diversity as the most visible inclusivity agenda. After the 2018 historic judgment repealing Section 377 of the Indian Penal Code, the opportunity to broaden the inclusivity domain to embrace LGBTQ+ workforce emerged. The founders and senior management had also taken public stands on the discriminatory attitude toward the LGBTQ+ community and the criminalization legislation in force in India. The organization had taken multiple initiatives and introduced progressive policies to demonstrate its support toward the LGBTQ+ community. However, LGBTQ+ inclusion was creating some dilemmas for the organization.
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  • Transforming Geely: From Fridges To Motorcycles To EVS ... To?

    The case is about the continuous entrepreneurial transformation, over two decades, of a company in terms of increasingly advanced technologies and international product markets. It describes how Geely, a leading player in the global automotive industry, started in the 1980s with its founder capitalizing on a series of opportunities during the time of China's high growth. It illustrates how Geely has evolved its technological competence from low-end refrigerators to high-end electric vehicles and mobility systems by deploying growth strategies as diverse as organic growth, acquisition, and integration of businesses across countries. In the process, Geely has turned itself from a late mover and imitator to a strategic innovator and pacesetter in an industry that faces disruption in terms of technology and customer behavior. The case details the phases of Geely's development (from fridges to motorcycles, from motorcycles to cars, and from cars to EVs and mobility solutions). It tracks how Geely's founder, Li Shufu, created a highly successful enterprise in a rapidly growing home market and realigning global economy. The case recounts episodes characterized by continuous improvement and by radical departures from standard practices. Li's entrepreneurial attitude to leveraging available resources step-by-step toward successful deployment is important in turning an affinity for innovation into a competitive advantage and to benefit from China's large market, powerful stakeholders and growing income. At the end of 2020, in the middle of the pandemic, several large and outsized companies that dominated the headlines about Chinese technology giants had become targets of increasing scrutiny by stakeholders in Chinese society. At the end of the case, students are asked to make a choice: Maintain the status quo of high growth; focus on incrementally increasing the quality of growth; or go for a major change?
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