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WestJet (A): Looks East
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Exclamation International Inc.
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Hong Kong Convention and Exhibition Centre: Project Seat-Riser (A)
The Hong Kong Convention and Exhibition Centre (HKCEC), a trade infrastructure owned by the Hong Kong Development Council and operated by the New World Group, was the most prestigious convention and exhibition venue in Hong Kong. After hosting several musical events in Hall Three of HKCEC, the management of HKCEC decided to actively market Hall Three to concert organizers during the off-season. These events could bring in substantial rental income per day. Seat-risers had been leased and temporarily installed for these events, but the cost was prohibitively expensive for concerts booked for short durations, such as concerts by visiting international performing artists, a segment that HKCEC intended to target. The director of operations of HKCEC had been trying to find the most cost effective solution to provide a seat-riser for Hall Three. There were three options: to purchase a seat-riser, to rent a seat-riser for the duration of booked events, or to rent a seat-riser for the entire off-season period. He must analyse the options and find the solution that would be attractive to concert organizers, the most cost effective with the least risk to HKCEC, and consistent with HKCEC's current operations. -
Atherton Clothing Co. (A)
Zachary Cohen, who will graduate soon from business school, wants to enter his family's business under certain conditions--he wants shares in the company and wants to change a buy-sell agreement. His father and his uncle seem to want to explore his entering the family business, but do not respond to his proposal. -
Atherton Clothing Co. (B)
Supplements the (A) case. -
National Logistics Management
National Logistics Management (NLM), a third-party logistics company, is a successful, profitable business that provides a more cost-effective and efficient means to expedite premium freight. With the logistics landscape changing, NLM's market niche is threatened. Can NLM survive in the newer, faster e-business logistics world? What are NLM's options for growth? -
Professional Services, Module One: Introduction to the Challenges Facing PSFs
This initial module was meant to clarify how the course would be useful to students who would be starting PSFs, working for them as an employee or contractor, managing them, or hiring them from the client side. -
Professional Services, Module Two: External Strategy for Sustained Competitive Advantage
Concerns itself with the strategic dynamics which influence organizations externally. -
Professional Services, Module Three: Internal Strategy of Organizational Design
The way in which PSFs organize themselves to leverage strategic capabilities is imperative in achieving high performance. -
Professional Services, Module Four: Managing the Organization Through Processes
Focuses on how the internal processes connect strategy with implementation. -
Professional Services, Module Five: Serving Clients Effectively
It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. -
Professional Services, Module Six: Succeeding in PSFs
Emphasizes the skills and values that we believe successful professionals possess: change management and leadership skills, a proactive career management approach, effective processes of giving and receiving feedback, a clear ethical perspective, balance between private and professional lives, and the ability to cope with ever increasing demands on one's time. -
Professional Services, Module Seven: Becoming a Professional
Discusses strategies for balancing private and professional life. -
Joe Casey: January 2000
Joe Casey (HBS class of 1992) reflects on the path that has led him into a venture career and contemplating his next moves. -
MBA In Jeopardy (A)
The Community Standards Panel of Harvard Business School must determine whether two students have violated the school's community standards, and if so, what sanction would be appropriate. Concerns allegations of plagiarism. In a second-year elective course, two students submitted a joint paper, substantial portions of which were taken nearly verbatim from their sources. The material was not footnoted. However, the sources were listed in the bibliography provided at the end of the paper. The students, who are not from the United States, claim that they followed the citation practices customary in their home country. -
MBA In Jeopardy (B)
Supplements the (A) case. -
MBA In Jeopardy (C)
Supplements the (A) case. -
ZOOTS: The Cleaner Cleaner
A successful entrepreneur (retailing) starts a new venture in dry cleaning. The case focuses on transferable models, skills, and knowledge from one venture to the next. Areas of emphasis are: managing growth, challenges of operations, financing, and competitive moves. -
Netflix (2000)
The CEO of a successful Internet start-up must decide whether to delay the company's initial public offering following a significant decline in the NASDAQ market during the spring of 2000. The company's CFO is asked to reevaluate the company's projected cash flow needs in light of the new requirement that in order to go public, Internet companies must show positive cash flows within a 12-month horizon. While examining ways to extend the company's working capital, the CFO considers various changes to the company's existing business model, including changes in the company's contractual relationships with both its suppliers and its customers. -
Gucci Group N.V. (A)
Examines the turnaround of Gucci and its transition from a single brand to a multi-brand company. A rewritten version of an earlier case.