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Readers are given specific steps to take when digging themselves out from under the frustrating experience of identity theft.

This case describes the genesis and development of a Chinese data analytics startup, TalkingData, from 2012 to 2017. It highlights the strategies pursued and capabilities that the company had built over time in order to secure its position as one of the top data analytics providers in the country. This case also identifies the main challenges that TalkingData needs to address as it continues to grow and expand its businesses and operations. This case is suitable as a standalone in digital innovation and strategy classes to illustrate an emerging breed of firms that rode the waves of Big Data analytics and artificial intelligence (AI), which swept through the technology world in the early 2010s. It highlights these new firms' growth strategies and markets, both new and old. This case can also be employed in business analytics courses to illustrate how companies can build their data analytics and technology infrastructure as a business offering or strategic support for decision-making.

In late 2015, the government of Delhi, India, took a radical step to curb traffic congestion and pollution, by restricting the use of private automobile vehicles in Delhi's National Capital Region. Drivers of vehicles whose licence plate numbers ended in odd numbers would be able to drive only on odd-numbered days, and drivers of vehicles whose licence plate numbers ended in even numbers would be able to drive only on even-numbered days. All restrictions would be lifted on Sundays. The management of Indraprastha Gas Limited, Delhi's sole supplier of compressed natural gas, a safe, economical, and clean-burning fuel, needed to communicate the benefits of clean fuels, in an attempt to gain an exemption for vehicles using its compressed natural gas. The company also needed to address the concerns of both its internal stakeholders-shareholders and employees-and its external stakeholders-customers, suppliers, and policy-makers.

Toyota Kirloskar Motor Company Private Limited (TKM) was a leading car manufacturer in India, one engaged in a significant level of corporate social responsibility activities. TKM focused on health and hygiene issues in rural and semi-urban districts in India, as sanitation was a significant concern there. TKM's efforts to facilitate the improvement of health and hygiene among its program beneficiaries had met with considerable success. The company was now looking to expand the project to increase its coverage. The ambitious multi-year program plan raised several questions: Could the number of targeted beneficiaries be achieved? What challenges were likely to arise? How should the company select an implementation partner?

On a late evening in December 2014, three co-founders of Unicommerce eSolutions Pvt. Ltd. (Unicommerce) assembled for a meeting. A couple of months earlier, Unicommerce, an India-based software-as-a-service solution provider for order- and warehouse-management activities in the e-commerce industry, had received an offer of US$10 million in series-B funding from Tiger Global Management to fund their business growth. The offer seemed fair, and the three co-founders were inclined to pursue a deal with them. However, just a few days before, they had received an unexpected offer from Snapdeal, a leading e-commerce firm in India, to buy out Unicommerce. Over the past week, the co-founders had discussed and debated their options several times without converging. However, the time for deliberations was over. By 9:00 a.m. the next day, the Unicommerce team would have to call up Snapdeal to confirm their decision.

32-year-old Heather Wilson was about to become a property investor. After years of painstaking savings, she had finally reached agreement to purchase her first buy-to-let property, a 1 bedroom flat in London's sought-after Kensington and Chelsea neighborhood. She looked forward to a lifetime of building wealth through property investments. Of course, some of the income the property would generate would be owed to Her Majesty's Revenue and Customs (HMRC). But such was the nature of life. Unfortunately, the tax laws had only recently become less favorable for property investors, but Wilson expected to negotiate a lower purchase price as a result and so she felt confident that her investment remained solid.

In July 2018, the general manager of the Banff Aspen Lodge in Alberta, Canada, needed to fill two vacancies at the Front Desk. He faced several challenges because of a tight labour market and the never-ending cycle of staff turnover in the hospitality sector, especially in a resort town. Although the general manager was confident that the hotel had many good human resource management practices, he wondered whether he could apply a more systematic long-term approach to human resource planning, recruitment, and selection. Was it time to review the company's overall approach to human resource management?

Hospitals frequently deal with congestion and blockage that affects patient flow and increased costs. In 2018, at University Hospital, part of South West Health Centre, patient flow in the medical surgical intensive care unit seemed to be highly susceptible to congestion, and this was creating ripple effects throughout the hospital and leading to increased costs. The complexity of patient flow presented an opportunity to build a discrete-event simulation model to provide insights regarding the patient flow, costs, and opportunities for improvement. But how could the hospital's management use a simulation model of patient flow to determine alternatives to optimize both patient flow and costs?

The case provides details on Canada Mortgage Housing Corporation's strategy, organizational design, culture, and people practices and how they fit together to support CMHC's goals.

Faced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.

Striving for Great Place to Work (GPTW) culture enabled Hella India Lighting Limited (HIL), a company that manufactured automotive lighting, to recover from huge losses and become profitable. Although the company's German management had decided to stop further investment in India after the setback of the 2008 recession, in 2018 HIL became the number one Hella location worldwide. It was also recognized as one of the best places to work at the national level in the automotive industry and ranked 20th in the 2018 GPTW Great Mid-Size Workplaces category. To achieve these milestones, HIL focused on effectively implementing existing policies and periodically upgrading and focusing policies around employee welfare; thus making way for strategic human resources (HR) management. Valuing its employees as equal to its customers, HIL's main focus was employee engagement. The transformation led to successful GPTW survey results, which encouraged HIL management to revise the HR team's 2020 target: their new task was to secure a position among the top 10 companies of the GPTW survey by 2020.

In January 2019, Benedict Clarke needed to address the vacancies at retail shopping center Tulaberry Plaza. The rise in online shopping forced Tulaberry's anchor tenant into bankruptcy and weakened the outlook for retail more generally. Clarke must devise a plan that presents the most logical and profitable way forward for the shopping center. The case asks students to make leasing decisions from the perspective of the property owner, Clarke, giving them an appreciation for both the quantitative and qualitative factors that influence optimal leasing decisions.

This micro-startup, originating within a rapidly growing young Singapore-based commercial information services firm, seeks to offer individual customers and small organisations access to valid data about relationships among persons and organisations, that are relevant to well-defined specific needs and drawn from the public domain. This information will be provided at an affordable price or in some cases, in part-exchange for new data curated by the customer. Although the development team was committed to launch their mobile business intelligence application Kaypo in early 2019, they still needed insights into several key issues, including branding, the user interface for their Android app, and the evolution of their business model.

Cecilia and Luke were recently married and were beginning to build a life together. Although they were complete opposites, they had been able to work through their differences and have a good relationship. Luke was a musician who did not have a day job. Although his music was able to provide him with an income, it was not steady or reliable. Cecilia, on the other hand, had a steady job working as a marketing manager for a baby formula company. While Cecilia had never had a credit card, Luke had in the past, but had abused it through impulsive spending habits and irresponsibility in paying his bill on time. After paying exorbitant late and overdraft fees, he had finally paid off the balance in full and opted the cancel the credit card altogether. Now that Cecilia and Luke had decided it was time to build a life together financially, they began looking into different types of credit cards and bank accounts in order to decide which options would be best for them.

The case is set in January 2019, when Di Xu, the team leader of Ant Forest, a green initiative within the Chinese payment and lifestyle app Alipay, is reviewing the strategy for Ant Forest. Ant Forest was started in 2016 as a corporate social responsibility (CSR) project under Alipay. It was financially supported by Alipay's parent company, Ant Financial. From the time of its launch to October 2018, Ant Forest has managed to attract almost 400 million users to its cause of promoting 'green', low carbon emissions behaviour among the lifestyles of its users. It has done so by letting users of Ant Forest win 'energy points' through low-carbon behaviours (such as walking to work instead of driving, or reducing their use of plastic), and then accumulating the points towards planting a virtual tree of their choice. When a user had accumulated a sufficient number of energy points, Ant Forest would, through its partners, plant a real, physical tree on their behalf in the deserts of Inner Mongolia. The uptake of the Ant Forest initiative has exceeded the team's expectations, and there has been considerable positive feedback received from users who have experienced good social and health benefits through their use of Ant Forest. Di Xu is now evaluating the next steps for Ant Forest. Should the Ant Forest initiative be taken overseas? If so, which features of the product, and the business model, should be implemented?

This field research case presents an account of leading digital transformation in a traditional organization. The case briefly traces more one hundred years of history of Klöckner & Co, an independent global steel and metal distributor, and presents challenges faced by the steel distribution branch. It then describes the thinking process of Gisbert Rühl, the company's CEO concerned about taking the company into the future in the face of global changes faced by the industry. The case presents Rühl's view of digital opportunities for the organization and his attempts to prepare the company for the digital age. The case pays particular attention to personal transformation of the leader in the in the process of transforming his company. It is intended for use in the MBA programs and executive education.

Bob Iger, chief executive officer of entertainment conglomerate Disney, thrilled investors with details about Disney's upcoming foray into video streaming in April 2019. Disney's move was only the latest in a series of actions taken by new and established entertainment companies in a fight for dominance in the video-streaming-subscription space. Netflix, led by chief executive officer Reed Hastings, had established an early foothold in that market after entering in early 2007, amassing 140 million subscribers worldwide by early 2019 and spending $10 billion on content annually. Now, Disney was joining the fray with its signature service, Disney+, after first collaborating with other broadcasters in establishing Hulu, later buying up a majority stake in that service, and launching sports-content subscription service ESPN+. The battle for what many industry observers regarded as the future of the television business was truly on. Had Iger and his team of executives found the right formula to unseat Netflix as the leader in video streaming? Was there room for both players in the marketplace? Or would Hastings and his team at Netflix need to respond in some way to the looming threat posed by Disney?

The Caesan Cheese Cooperative is considering introducing a new high-quality, high-margin artisan whiskey cheddar cheese. Deidra Kelly, vice president of marketing and product development at Caesan, must recommend to the Board of Directors whether to launch the product using Jameson® whiskey as a branded ingredient or using a generically branded whiskey. Use of the branded ingredient would involve a licensing agreement with a leading spirits and wine distributor, Pernod Ricard USA (PR-U). Evaluation of the options requires an assessment of the product-company fit, product-market fit, marketing program, licensing agreement, breakeven sales volume, and achievement of the targeted sales goal. The case focuses on evaluating new product opportunities, specifically regarding product-company fit and product-market fit. In addition, the case allows students to discuss the power of branding and entering strategic partnerships to drive revenue. Students must also use their quantitative skills, such as conducting breakeven analyses and understanding the impact of licensing costs on gross profit margins. The case can be used to discuss product strategy, positioning, branding, and partnerships. It is recommended for upper-level undergraduate students or MBA students in courses focused on marketing strategy, product development and management, or branding.

In September 2016, Javier Polo, a senior executive from the Telco sector, was appointed CEO of PlayGiga, a technology start-up. The company had spent three years successfully developing a technology to enable users to play videogames from the cloud, without needing a gaming console (e.g. PlayStation, Xbox) or an expensive gaming PC. However, no significant sales had materialized. After three months in the position, the CEO needed to prove the market acceptance for the new service. Important decisions had to be taken about the value proposition, which customer segment to focus on and about the go-to-market strategy. In particular, if a direct-to-consumer commercialization would be better than selling the service through Telecom and Media companies. This is a 'customer discovery' and 'problem-solution fit' case. The broader issue addressed in this case is how to go from a 'promising idea' based on initial customer insights and a technological breakthrough (i.e. the founding team has developed a technology that solves important customer pains) to a compelling product-market fit proposition and then to a corresponding go-to-market strategy.