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A Tale of Two "Orientals": Lessons from Short Selling Attacks
The case focuses on the main issues faced by two US-listed Chinese companies - Orient Paper (NYSE MKT: ONP) and New Oriental Education and Technology Group (NYSE: EDU) - when they were attacked by Muddy Waters, LLC. Interestingly, the seemingly similar responses of the two "Orientals" resulted in widely disparate outcomes, offering lessons to emerging market firms eager to embrace the global capital markets. The case aims to help students understand the mechanism of short selling in the context of "bear" attacks, and expose the problems that attract short sellers' attention, as well as the actions companies can take to deal with them. It also explains the normative role that short selling plays in the market: to discipline corporate behaviour and improve market efficiency. -
Telenor: Revolutionizing Retail Banking in Serbia: Digital Transformation of the Customer Experience
In this case study, we are analyzing how one of the biggest international telecommunications providers, Telenor, has used this weakness of financial institutions and has successfully launched the first mobile only bank in Serbia - Telenor Banka. The CEO of Telenor Banka is an INSEAD Alumni and is working with us on this case. The Case is illustrating how companies can create a successful business by enhancing traditional (marketing) strategy frameworks with innovative digital approaches and technologies in new, under-developed markets. Telenor has revolutionised the entire customer experience across the most important touchpoints by leveraging digital trends like big data analytics, artificial intelligence, augmented reality or community building through social media marketing. More specifically, the case discusses topics like digital marketing, digital disruption, customer experience strategies, customer segmentation, omni-channel strategies, and brand positioning & architecture strategies. The case also illustrates how digital practices foster business-model innovation that may not only change the competitive landscape but represent a 'quantum leap'. Finally, the case discusses key enablers that organisations have to put in place to make a digital transformation work: the success of Telenor Bank Serbia was also driven by organisational change, leadership skills, the right vision and new management approaches like design thinking and lean management. Please visit the dedicated case website to access videos, interviews and other support material. -
From Start-Up to Grown-Up Nation: The Future of the Israeli Innovation Ecosystem (Abridged)
In June 2016, Benjamin (Bibi) Netanyahu, Prime Minister of Israel, wrestled with how to sustain Israel's strong innovation track record and the country's reputation as the "start-up nation." Despite the economic miracle the country had wrought since its founding, he knew he could not be complacent. On the one hand, in 2015 Israeli start-ups raised record-breaking amounts of venture capital, and exits for the year totaled over $8 billion. On the other hand, government expenditure on R&D had decreased and Israel's position in the Global Innovation Index had fallen. Several other indicators, such as achievement tests among elementary school students in math and science, painted a grim picture. Furthermore, in spite of the wealth created by many high-tech Israeli firms, socioeconomic gaps in the country had widened. A two-tier economy had formed. The long-term sustainability of the "innovation economy" was in doubt, as the sector faced increased competition from foreign innovation hubs, was being reshaped by the growth of Multinational Corporations (MNCs) locating R&D centers in Israel, and had to contend with a vexing shortage of human capital and low labor force participation among some groups. Netanyahu had to assess whether it was time to sound the alarm, and whether drastic and immediate measures were needed to right the innovation economy ship. Bibi mulled over which policies or interventions would best curb the erosion of Israel's competitive position as an innovation powerhouse and how best to promote social equality. He pondered whether public policy could make a difference or whether the market and societal currents, responsible for these trends, were too strong for him and his government to try to contend with. -
Digitalization at Siemens
The case discusses the digitalization strategy of Siemens AG, a German-based company operating in manufacturing and electronics. The increasing impact of digital technologies on all of its business units had prompted the CEO Joe Kaeser and his team to put digitalization at the core of the new corporate strategy, alongside electrification and automation. The challenge was to balance this corporate initiative with the many business units within Siemens, which were used to being independent and had very specific offerings for their clients. For its new analytics platform, Siemens had opted for a push and pull approach to involve business units in its creation, rather than conceptualizing the platform centrally and imposing it on the business units afterwards. The jury was still out whether this approach would drive digitalization within Siemens fast enough, given the exponential developments in data generation and analytics. -
Iraq: A Land Between Two Rivers
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BlaBlaCar: The Road Ahead...
In 2017, the co-founders of BlaBlaCar-the world's largest long-distance carpooling company-reflected on the evolution of their venture and the way forward. BlaBlaCar had reached critical mass and size; yet staying still was not going to be enough to be relevant and competitive in the hyper competitive sharing economy sector. The co-founders felt that the time was now to capitalize on the trust that the platform had built with its members and explore adjacent opportunities. The options in front of them represented a wide variety of ways to grow but how should the team prioritize and figure out which of the opportunities represented a viable business strategy for their company? -
Viacom, Inc.: Corporate Governance in a Controlled Company
Viacom, Inc., a New York City-based media company, owned Paramount Pictures and popular television channels such as MTV, Comedy Central, and Nickelodeon. Viacom was controlled by Sumner Redstone and run by his hand-picked second in command. In 2016, the 92-year-old Redstone, facing a claim of mental incompetency because of his advanced age, stepped down from his role as executive chair of the board. This led to several issues regarding corporate governance at the company. Viacom's board of directors faced a lawsuit from a shareholder claiming that a mentally incompetent Redstone was playing a role on the board; an activist investor accused the company of a lack of governance and poor leadership. The newly elected lead independent director needed to address the board of directors' role in this embattled company. -
Khao Yai Winery: An Economic Perspective
In 2015, the marketing and business developer at Khao Yai Winery in Thailand wondered whether a new excise tax, which the government implemented in 2012, had led to a decrease in sales despite an overall increase in wine consumption in Thailand. Before deciding whether he should lobby the government to lower the excise tax, he tasked three interns to examine how the government's taxes on imported and domestic wines affected the winery. The interns also needed to determine how the government policies would be affected by various elasticities-income elasticities, own-price elasticities, and cross-price elasticities. -
Revenue Maximization: Apartment Rental Units
In the summer of 2016, a real estate investment company was planning management and budgeting for apartment rental units in Pittsburgh, Pennsylvania, a U.S. city with a large student population. The company needed to determine the various unit agreement terms-by year, by semester (fall, spring, and summer), and by month-using software to find optimal rents. Using Excel's Solver tool, the optimal rents needed to be determined and incorporated into a projected profit and loss budget for fiscal year 2017. -
Coming from Behind: The Chicago Cubs' Resurgence as a 100-Year-Old Startup
This "mini-case" summarizes the beloved Chicago Cubs' many years of futility and remarkable turnaround in the early teens of the twenty-first century. Central to the case is the concept that despite being an incredibly popular, billion-dollar franchise holding a special place in the hearts of Chicagoans for more than a century, the organization's sale from the Tribune Company in 2009 to the Ricketts family effectively required a full reboot of the company's infrastructure, akin to a startup or to a "carve-out" situation popular in the private equity world. The case resonates because the brand is easily recognizable in an industry with the unique dynamics of professional sports, and yet the company's situation features similarities to any lower-profile organization trying to build or rebuild its SG&A infrastructure from scratch. -
Doing Business in Sierra Leone: Graeme Hossie at London Mining (A)
In 2008, Graeme Hossie, co-founder and chief executive officer of London Mining, an iron-ore mining firm, was preparing to assist the London Mining team in its negotiations for a project in Sierra Leone. Hossie was to meet with representatives from the government of Sierra Leone, a local city mayor, and landowners to acquire a property that included an old iron-ore mine. The mine was a potentially high-grade iron-ore mine that would be lucrative for London Mining. Hossie needed to develop a negotiating strategy to ensure that the business and legal talks went smoothly and that the company retained as much control as possible over the project. The "A" case focuses on the background of the project, including the business environment in the United Kingdom and in Sierra Leone; the "B" case describes what happened as the negotiations unfolded, and how Hossie managed the various setbacks that he encountered. -
What's Next After an MBA?
In August 2016, Manish Goyal, a student in his second year of the two-year MBA program at XLRI Jamshedpur, India, had to make career-related choices about which industry, company, function, and role to pursue after his MBA. He had limited previous work experience to rely on, but rather than choosing the first job that came his way or trying to join one of the more popular firms among MBA students, Goyal sought a job that best aligned with his own career objectives. Accordingly, he sought advice from three classmates on career options in the investment banking, management consulting, and fast-moving consumer goods industries. He realized that while his friends' input was valuable, ultimately he had to make his own decisions. -
EssentialMed Foundation: A Stuck Innovator
Today, 14% of the world's population (US, Japan and Europe) accounts for over 80% of the medical devices market. Lower income countries (aka the Global South) do not have access to essential medical imaging devices such as X-Ray machines. The main reasons are initial costs, reliability and maintenance. An EPFL-led team of 40 academics and specialists developed a proof-of-concept for a digital radiography machine. It was designed specifically to address the harsh environment and unreliable electrical supply found in the Global South at a tenth of the cost of competitors. Bertrand and Klaus, the two project leaders, have been struggling to find investors to enable their EssentialMed foundation to complete the development and commercialization of the product in Africa. But investors didn't seem to get it. What were they missing? EssentialMed was nearly out of funds, with its one full-time equivalent employee position at risk. EssentialMed desperately needed to raise additional funds but did it have the right strategy, business model and approach to investors? Learning objective: The case can be used to achieve the following learning objectives: 1) How to create and capture value for end users and investors. 2) How to provide access to high capital intensive equipment to low income countries (service instead of product). 3) How to compare and choose financially between different projects (e.g. IRR, NPV, breakeven). 4) How to involve stakeholders in product development (co-creation). -
The Brexit Unknown-Britain's Boom or Bust?
This case invites students to assess the impact that Brexit, the withdrawal of the United Kingdom from the European Union, might have on a New York-based hedge fund's portfolio and, specifically, its UK assets. The case is designed to prompt students to make market assumptions and investment hypotheses based on a combination of numerical data and qualitative information. It requires no numerical computations; instead, it asks the student to interpret both markets' short-term reactions to the Brexit vote and strategy shifts from UK and European business leaders in order to evaluate longer-term implications for the economies of the United Kingdom, Europe, and the world. -
Akshaya Patra: Impact at Scale
Akshaya Patra, an Indian NGO, had set an ambitious goal of serving 5 million free meals daily to India's schoolchildren. Founded in 2000, Akshaya Patra had thus far opened 25 high-capacity kitchens in 10 different States to provide a midday meal to nearly 1.65 million school children every day. With 110 million children in 1 million schools eligible for a mandatory midday meal, there was room to grow. Shridhar Venkat, its CEO, had to devise a plan to get it there. -
Kameda Seika: Cracking the US Market
In spring 2016, Kameda's CEO, Michiyasu Tanaka, is facing difficult questions from board members over the lackluster performance of the company's US subsidiary. Kameda was the leading player in the Japanese rice cracker market and was looking to expand overseas to achieve growth, with the vision of becoming a global food company. Starting in 2008, it had tried to market its best-selling product in Japan, Kakinotane, as well as other types of rice-based snacks to US consumers. Despite years of offering samples to consumers, modifications to the naming and packaging design, the addition of new flavors, changes in the supermarkets it placed its product, and offering retailers slotting fees - sales were well below expectations and losses were mounting. The situation was especially baffling as the company believed that the gluten-free trend as well as a growing desire for healthier food should have bode well for its rice-based snacks; moreover several Japanese food makers had recently achieved success in the US (such as Calbee with snapeas and Ito En with teas). On the bright side, Kameda's recent acquisition of a US company, Mary's Gone Crackers, was showing steady sales growth; though profits were very low due to high manufacturing and raw ingredient costs, and distribution coverage was limited. Tanaka and his management team had only a few years to turn things around or consider closing the Kameda USA subsidiary. Every marketing element was on the table: from changing the packaging to rethinking the retail approach to accepting private label deals to investing in more efficient plants to partnering with a well-known US brand in the snack food space. Could Tanaka save Kameda USA and dramatically improve the profits of Mary's Gone Crackers? -
Rapid7
That Corey Thomas, vice president at Boston-based Rapid7, Inc., was about to enter his investor's boardroom to negotiate a potential acquisition of Metasploit, LLC, was already an unlikely achievement of sorts. After all, Rapid7 was a venture-backed, corporate client-focused cybersecurity company, and Metasploit was a white-hat hacker community with a reputation that ranged from esoteric to "notorious." And awaiting Thomas for the deliberations wasn't a typical business partner, but rather HD Moore, Metasploit's founder, chief contributor, and in 2009 one of the most well-known hackers on the planet. The groundwork that had been laid to convince Moore to come to Boston for the discussions would all be for naught if Thomas couldn't come to terms with Moore... and if Thomas couldn't persuade his own executive team and board of directors that whatever package he ultimately agreed to with Moore was a reasonable one, even though an acquisition of Metasploit would come with no meaningful revenue and considerable execution, legal and reputational risks. -
Oak Street Health: A New Model of Primary Care
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Link REIT
Publicly listed in November 2005, Link REIT was the first real estate investment trust (REIT) in Hong Kong after the Hong Kong government decided to privatize a portfolio of community shopping malls, car parks, and fresh produce markets. Run by CEO, George Hongchoy, the company had evolved from managing retail spaces in public housing estates in Hong Kong into new property types such as offices, and into new geographies such as Beijing and Shanghai in Mainland China. The case centers around the many questions Hongchoy faced on whether the strategic shift would dilute Link's mission of servicing the local community with affordable yet quality retail experience, while balancing his responsibilties to his shareholders while pursuing other growth opportunities. -
1436: The First Pure Chinese Luxury Fashion Brand?
The case traces the birth of 1436, a new luxury brand specialized in cashmere garments. It describes how this venture emerged organically out of a combination of manufacturing and retail expertise with the ambition of creating the first pure Chinese luxury brand. The brand name was inspired by the measurement of superfine baby cashmere fibre (14 micrometers in diameter and 36 millimeters in length). It is estimated that only 2 out of 1,000 grams of cashmere measure up to the standard of 1436. Describing the brand evolution over its first 8 years of existence, the case allows for an exploration of the challenges associated with creating a luxury brand and reconciling several strategic imperatives: the need to build a strong and desirable brand identity, grow the business but also protect the brand integrity and exclusivity. The case also provides an opportunity to discuss the benefits and challenges associated with being 1) a luxury brand "made in China" and 2) a category specialist (cashmere). As Jane Wang, 1436's founder and CEO, looks to the future, she has to decide what to do to establish 1436 as a recognized luxury brand on a global scale.