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FANUC Corporation: Reassessing the Firm's Governance and Financial Policies
In February 2015, Daniel Loeb (a US-based activist investor) announced his firm had a large investment in FANUC Corporation, a leading producer of industrial robots and software for machine tools. Loeb was demanding that the Japanese firm change its financial and governance policies (e.g., distribute more cash, fix its "illogical" capital structure, and provide more information to shareholders). FANUC's CEO, Yoshiharu Inaba, and his board must decide if and how to respond. One the one hand, the firm had been very successful having built leading global market shares in each of its core divisions and profitability that exceeded what Goldman Sachs earned on a per person basis. On the other hand, the Japanese government was calling for financial and governance reform as part of the prime minister's recently-announced economic growth strategy known as "Abenomics". Although Inaba and his team had previously considered many of the proposed changes, the question was whether it was now time to actually make some of the changes. -
Reworking Office Space: Industry City, Brooklyn
Jamestown is contemplating how to best lease a portion of their new development along the Brooklyn waterfront, Industry City. The 6 million square foot, mixed-use development is meant to accommodate Brooklyn's growing innovation, creative, and "maker" communities. Jamestown is intrigued by the recently revived trend of "shared office space," championed by WeWork and originated by well-known players like Regus. The case is intended to introduce the reader to the shared office market, including the similarities and differences from traditional office space, and explore the underlying trends driving this change, as well as the risks to the business model. Jamestown must weigh the pros and cons of their different leasing strategies, including economic, operational, and reputational, and must decide whether or not to lease the space to a traditional tenant, lease the space to a third-party shared office operator (e.g., WeWork or Regus), or develop their own shared office offering. -
A Note on Activist Investors and the Tech Sector
This short note provides background and data on the growing role of corporate activists, especially in high technology industries. -
Searching for a New CEO: TiVo 2016
In 2015, TiVo initiated a search for a new CEO. This case provides a profile of the CEO search and background on the company. -
Coca-Cola in Vietnam
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Kraft Foods Canada: Targeting the Millennials
In 2014, Kraft Foods Canada was working on an action plan for Kraft Singles, the company's brand of processed cheese slices. Although the product had been targeted at Canadian families for decades, Kraft Singles needed to be repositioned toward Canadian millennial moms (those born between 1980 and 2000). The company faced three dilemmas. How should Kraft Canada make the brand messaging of Kraft Singles compelling to Canadian millennial moms? What product innovations should coincide with the new messaging? How should Kraft Canada ensure that it would not alienate its traditional customer group? -
Publicis Groupe 2016: Maurice and the Millennials
Having built Publicis Groupe through acquisitions maintained as separate brands, CEO Maurice Lévy wanted to transform the advertising and marketing firm to an integrated digitally-ready enterprise to address industry changes. In early 2016, following a reorganization, he faced questions of how to change the culture and use digital capabilities more effectively than competitors. Lévy turned to millennials within the Groupe and technology entrepreneurs outside the Groupe for innovations in order to create platforms for clients rather than simply react to existing social media platforms. As he increasingly focused on a new generation, questions remained about who would succeed this CEO of 31 years. -
Ospedale Papa Giovanni XXIII: Fixed-Price or Public-Private Partnership?
In September 2014, a real estate and procurement expert was preparing his notes for an upcoming strategic meeting with the management team of the Regional Council of Lombardy (RCL), the governing body of one of the 20 regions in Italy. The RCL wanted to analyze the procurement process for two of its most important projects: the construction of Ospedale Papa Giovanni XXIII, a new cutting-edge, high-technology public hospital; and the construction of the hospital's surrounding parking area. During the construction of the hospital, a number of scope changes had been introduced and a major issue emerged. Construction had concluded at the end of 2012-€156 million over budget. The surrounding parking area was also subject to some issues, but with relatively minor economic and reputational impacts. Two years after the end of construction, the RCL was performing post-project reviews with the intent of improving future project procurement performance. -
Recycling at Keurig Green Mountain: A Brewing Problem
Monique Oxender, chief sustainability officer for Keurig Green Mountain Coffee, is carefully considering the criticism the company has received regarding its plastic K-Cups that deliver a single serving of coffee to consumers through the Keurig brewing system. Billions of the difficult-to-recycle K-Cup pods are ending up in landfills. Keurig Green Mountain has pledged to produce 100% recyclable K-Cups by 2020, but how will it achieve this goal? Oxender must address the environmental impact and public scrutiny of the company's signature product. However, she must find a way to overcome the inconsistent and sometimes inadequate recycling infrastructure in Keurig's markets. Students join Oxender in finding the best, workable solutions. -
The High Flyer & the Generation Gap
David Lee is a highly motivated individual who overcame some setbacks in his life to rise through the ranks quickly, and at the age of 27, became the country manager of the NZ Foods' representative office in Singapore. However, Lee soon begins to encounter problems upon stepping up to his new role. -
Pretty Lights and BitTorrent Bundles
This case describes the innovative strategy implemented by musician Derek. V. Smith (aka Pretty Lights), to penetrate the electronic music market. In 2014, his latest album was nominated for a Grammy in the Best Dance/Electronic Album category, and he now heads a label that produces not only his own creations but also those of other world-renowned artists in that musical genre. A key component of this success was the decision to make digital files of Smith's tracks available free of charge using BitTorrent software. The music could be downloaded using bundles composed of a number of music tracks and a video clip of one of Smith's performances. Although the download was free, part of it was locked. To unlock this part, users had to provide their e-mail address, enabling Pretty Lights to develop a database that could be used to promote his concerts through direct marketing. Pretty Lights pioneered the use of the BitTorrent platform to distribute his creations, but this strategy has since been adopted by music industry stars Madonna, Moby, and Radiohead frontman Thom Yorke. The case serves as a springboard for exploring issues related to the monetization of music, copyright, and the marketing of cultural offerings. -
Expand the Menu? (HBR Case Study and Commentary)
Yolk-ay, a United Arab Emirates restaurant chain specializing in traditional Indian egg dishes, recently opened its eighth location in 10 years--but turnover is flat, and competitors are gaining market share. Should Yolk-ay go after new customers by adding vegetarian and chicken dishes to the menu? Or stick to what it's known for rather than risk diluting its brand identity? The chain's father-son owners are on opposite sides of the issue. This case includes expert commentary from Rajiv Meherish, the founder of the Dubai-based restaurant group Raju Omlet, and Anthony Ackil, a cofounder of the U.S. fast-casual chain b.good. -
Expand the Menu? (HBR Case Study)
Yolk-ay, a United Arab Emirates restaurant chain specializing in traditional Indian egg dishes, recently opened its eighth location in 10 years--but turnover is flat, and competitors are gaining market share. Should Yolk-ay go after new customers by adding vegetarian and chicken dishes to the menu? Or stick to what it's known for rather than risk diluting its brand identity? The chain's father-son owners are on opposite sides of the issue. This case includes expert commentary from Rajiv Meherish, the founder of the Dubai-based restaurant group Raju Omlet, and Anthony Ackil, a cofounder of the U.S. fast-casual chain b.good. -
Expand the Menu? (Commentary for HBR Case Study)
Yolk-ay, a United Arab Emirates restaurant chain specializing in traditional Indian egg dishes, recently opened its eighth location in 10 years--but turnover is flat, and competitors are gaining market share. Should Yolk-ay go after new customers by adding vegetarian and chicken dishes to the menu? Or stick to what it's known for rather than risk diluting its brand identity? The chain's father-son owners are on opposite sides of the issue. This case includes expert commentary from Rajiv Meherish, the founder of the Dubai-based restaurant group Raju Omlet, and Anthony Ackil, a cofounder of the U.S. fast-casual chain b.good. -
Reducing Sharps Injuries in Massachusetts Hospitals
As Angela Laramie compiled her thirteenth annual report on sharps injuries (SIs) among hospital workers for the Massachusetts Department of Public Health's Occupational Health Surveillance Program, she noted that the prevalence of injuries had remained at the same level for six years in a row. From 2002 through 2009, the SI rates had trended downward as hospitals implemented sharps injury prevention plans, but starting in 2009, the decline in rates and number of sharps injuries appeared to have stalled. Angela hoped to evaluate the reasons for the apparent lack of progress over the last few years, and to reassess the state's approach: were the data they had been collecting adequate to meaningfully capture the sources and incidence of SIs in Massachusetts hospital workers? Did it clearly indicate where interventions should be targeted? Were there other data that could help her better understand the flat trend line? What did the data tell her, and what more should she know? -
Tradition and Transformation at the Spanish Riding School of Vienna
The Spanish Riding School (SRS) was an icon of Austrian national identity, the oldest riding school in the world and the primary exponent of the art of classical dressage (a "ballet" with horses). In 2012, 447 years after its founding, the School confronted a serious threat: how to survive its so-called "privatization" by the Austrian government. Elisabeth Gürtler, recently reappointed to a five-year term as Managing Director needed to address three interrelated challenges: how to counter the critics of the SRS and its leadership and the avalanche of bad press they had generated, how to consolidate the significant organizational changes she had implemented during her first five years as Managing Director, and how to generate additional revenue so that the SRS would continue to breakeven financially - and in the long run, achieving financial sustainability for the SRS and preserving both its exalted status as the world's foremost institution of classical dressage and its responsibility to preserve and improve the breed of Lipizzaner horses. Since her appointment (on a 5-year contract) in December, 2007, Gürtler had acted quickly to implement a series of initiatives aimed at reducing costs, increasing revenue, and improving organizational capabilities. While these changes appeared to be successful at staunching the SRS's financial losses, they were not without cost. Internally, a number of experienced riders had strongly resisted the changes and had been subsequently dismissed; externally, critics had initiated a media campaign claiming that the quality of the SRS's performances had declined and been "debased" as a consequence of the changes. As Gürtler looks to her second term as Managing Director, students are asked to evaluate her organizational change efforts, and consider her strategic options going forward. -
Halifax Port Authority and the Seaport Farmers' Market
In April 2012, Karen Oldfield, President and Chief Executive Officer of Halifax Port Authority (HPA), was considering urgently needed action on the disposition of the financially troubled Halifax Seaport Farmers' Market (HSFM). One of 18 Canada Port Authorities, HPA's mandate was to "develop, market, and manage its assets in order to foster and promote trade and transportation." The organization exercised management authority over Halifax Harbour and 258 acres of adjacent federal land and HPA-owned facilities. Its lines of business encompassed cargo handling, cruise, and real estate operations. HPA had launched a Seaport Redevelopment Plan in 2005. An integral component of that plan was the establishment in 2010 of a six-day-a-week HSFM that would service the cruise trade and provide the local community with a gathering place. The market was operated by the City Market of Halifax Cooperative Ltd. (CMHC), which leased the property from HPA. By 2012, CMHC revenues were failing to support operating expenses and debt. Current obligations that totaled $732,436 were past due. A consultant concluded that the performance failure was due to a high debt load, governance and management problems, an unclear identity, construction flaws, and insufficient revenue on weekdays. It was clear that without intervention, HSFM would fail soon. Should HPA allow the market to fail and put the property up for lease? Should the organization continue providing financial and management support to the current tenant? Should it endeavor to find another organization to operate the market? Or should it commit to operating the market, even though HPA did not normally operate the facilities it governed? -
What's Your Beef? Babbitt Ranches' Grass-fed Beef
Billy Cordasco, as President of Babbitt Ranches, was looking for alternatives to his current business model, where calves were born on the ranch, kept on the range for over a year, and then sold on the hoof at the market price. Interest in alternatives to the grain-fed beef offerings of supermarkets was growing. Health and sustainability issues had increased the popularity of grass-fed beef. Beef production and sales were generally low margin businesses, but if consumers were willing to pay a premium price for sustainable grass-fed beef, it might be possible for Babbitt Ranches to respond to the consumer need and increase the firm's bottom line at the same time. Because of Babbitt Ranches' financial resources, size, and reputation, numerous business model options existed. Billy needed to brainstorm which business models made sense for Babbitt Ranches. Presented with information necessary to understand the complex beef value chain, financial data on different value chain functions, and several options that were previously considered by Babbitt Ranches, Billy was able to both quantitatively and qualitatively the evaluate taking over one or more of the following functions: slaughter, hanging, processing, distribution, wholesale and/or retail sales. Under consideration was Babbitt Ranches' ability to acquire or develop the necessary resources for a new business model. Recognizing the opportunity presented by the increasing demand for grass-fed beef and the challenge of a complex beef value chain, Billy's goal was to limit the number of business model options to those that were feasible so he could put additional resources toward due diligence on a reasonable set of models. -
Obstetrics in Rural, Critical Access Hospitals: Is it Feasible?
Bayou Side Hospital (BSH) is a critical access hospital in rural Louisiana that has offered labor and delivery services to its community since its beginning. However, the viability of this department and the hospital could be threatened by the changing healthcare reimbursement structure brought about by the Affordable Care Act. The decision to discontinue obstetric services would impact BSH's bottom line, but it may also complicate the hospital's relationship with its community and compromise its mission statement. The case will give insight into the complex ethical nature of hospital decision making and the way in which community reciprocity affects rural organizations. The instructor's manual offers a quantitative financial analysis and a qualitative discussion and review of literature on mission statements and community embeddedness. Further, the instructor's manual provides learning objectives, student preparation questions, and an outline for class discussion of the case. -
Strange Bedfellows: eBay, craigslist and Profit versus Public Service
This case provides a fascinating true story that will engage students and provide them with a real life example of corporate law and governance in the context of a socially responsible company. Specifically, the case addresses minority shareholder rights, fiduciary duties of directors and controlling shareholders, ethical decision-making in the business context. The case useful for an advanced business law course and is positioned to discuss social entrepreneurship and options for directors and officers of social enterprises who want to focus on social and service missions without risking a breach of their fiduciary duties. The instructor's manual provides theoretical frameworks in the areas of corporate social responsibility, business ethics and principles of corporate law to guide the discussion of the case. The manual also provides additional multimedia teaching aids and updated information regarding expanded choices of entity currently available for social enterprises.