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  • Difficult Conversations and Dealing with Challenging Situations at Work: The Partner Who Didn't Take Part

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  • Difficult Conversations and Dealing with Challenging Situations at Work: Managing Communication

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  • Difficult Conversations and Dealing with Challenging Situations at Work: The Questionable Contributions

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  • Difficult Conversations and Dealing with Challenging Situations at Work: Adjusting as a CEO

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  • The Hain Celestial Group

    Hain Celestial manufactured natural and organic food and personal care products to be sold to retailers of these products. The company had grown successfully and profitably through acquisitions and organically for two decades. In late 2015, Hain faced challenges on several fronts. First, new consumers were interested in these products and these consumers had characteristics different from those of historical consumers in the segment. Second, the natural and organic market segment had been growing faster than the conventional market overall and was expected to continue to do so. This had caused large conventional manufacturers to enter this space increasing the level of competition for Hain. Third, this segment growth was also attracting a wider range of retailers wanting to sell these products and some of these retailers were introducing their own natural and organic brands.
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  • BRF

    In 2015, BRF's new leadership team is transforming several aspects of the Brazilian protein giant, which had grown sluggish after the 2011 merger that created it. Underlying their reforms are the common goals of reducing bureaucracy, streamlining decision making, and, most importantly, creating a unified culture that, to date, the company has been missing. CEO Pedro Faria believes a strong culture, in which both BRF employees and its thousands of supply partners feel a sense of pride and ownership in working with BRF, will be critical to enabling BRF's global ambitions.
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  • Betaspring and the Startup Accelerator Movement

    Betaspring was a mentorship-driven startup accelerator program for technology and design entrepreneurs. Founded in Rhode Island in 2009, it was one of the highest-ranked and longest-operating accelerators in the United States and was notable for being headquartered outside Silicon Valley. However, debate had emerged about the value provided by accelerators, and in August 2014 Betaspring faced two crucial strategic questions. Had a bubble emerged in the accelerator industry? If so, should Betaspring change its business model in order to survive a potential industry shakeout?
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  • Oxigen: Nurturing the Mobile Payment Ecosystem in India

    In 2013, Oxigen Services India Pvt. Ltd. launched a money transfer service integrated with the infrastructure of the National Payment Corporation of India. The Oxigen Wallet, India's first non-bank wallet, allowed instant money transfers to and from any bank account over an extensive ecosystem, with a large retail presence across India using point-of-sale terminals. Oxigen was a major provider of bill payment and merchant payment services, with complete interoperability between mobile wallets and bank accounts. But newer mobile wallet players were focused on alternative strategies, and were showing rapid growth in the number of subscribers thanks to innovative services, extensive sales promotions, and varied marketing initiatives. Oxigen wanted to be sure that it was using the capabilities of the ecosystem effectively within the context of changing market dynamics. Should Oxigen continue to invest significantly in ecosystem development, as it had been doing, or focus instead on a sales-and-promotion-driven growth strategy? In the changing market, what were Oxigen's best options for success?
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  • Google Glass: Development, Marketing and User Acceptance

    This case introduces the key features of Google's wearable technology product "Glass" and illustrates the tensions that Google faced over the development and marketing of this product. The case goes on to highlight the growing backlash that Google experienced when promoting Glass.
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  • Food Donation Connection: Profitably Scaling Food Waste Reduction

    Food Donation Connection is a for-profit company that creates sustainable value - value for both shareholders/owners and stakeholders - by facilitating the redistribution of surplus prepared food from donor corporations, such as restaurants, convenience stores and grocery stores, to charities that distribute the food to people in need. In fulfilling its mission of "Let nothing be wasted," the company addresses the extensive food waste at the retail and wholesale stages of the food supply chain, a key pressure point in global food waste. Food Donation Connection has operated successfully for more than 20 years in the United States; however, the founder and chief executive officer is now considering the company's future. He must determine whether and how to expand the company's services globally.
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  • Universal Print Systems Limited: Exploring Operations Strategy Options

    Universal Print Systems Limited, located in Southern India, provides self-adhesive label printing for such end-user businesses as the passenger car and alcoholic beverages industries. Although larger markets exist in Western and Northern India, 80 per cent of its customers are located in Southern India. Because of the company's low capacity utilization, management is contemplating its operations strategy options, including aggressively pursuing business in Southern India, expanding to Northern and/or Western India, sourcing online orders and digital printing, or exporting. Management is unsure of the best option to pursue.
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  • Lawrence & Mayo Envisioning the Future

    The director of marketing for Lawrence & Mayo (L&M) was reviewing the company's results for the past financial year. Far from encouraging, the results were a reflection of an addition to the company's existing product portfolio: accessories. L&M was an established name in the field of ophthalmic and optical instruments. The prestigious brand had maintained an exclusive positioning for over 100 years. When L&M launched premium watches under its existing brand, it took a bold step. The product was, no doubt, world class in quality and design. However, the company's detractors wrote it off, calling it an attempt to ride two horses at the same time. Did the recent financial results vindicate these critics? The director of marketing wanted to comprehend the impact of the new product line, the reasons behind the poor performance and the way forward for L&M.
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  • The Asylum: Mocking Their Way Through Hollywood

    The co-founder and chief executive officer of The Asylum, a movie production company headquartered in Burbank, California, must decide whether the company needs to explore other avenues for growth or change its current business model to boost profitability. The company has developed a unique imitation strategy to reduce the uncertainty of financial success in filmmaking - its "mockbuster" business model is to produce B-rated movies that use plotlines similar to that of major Hollywood films already in production and release them at the same time as or just before the comparable Hollywood film. It can thus take advantage of the large marketing and promotion campaigns that large film production studios employ to promote their films while producing a substantially cheaper (but somewhat similar) film. To date, all of these mockbusters have been profitable, but changes to property rights regulations and increased litigation cases may come to affect the bottom line. There are three options going forward: maintaining the status quo, focusing even more on producing mockbusters or shifting toward completely original film production. What should the company do to ensure future success?
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  • Mahindra First Choice Services: Creating a Value Proposition

    Mahindra First Choice Services Limited, a multi-brand car-servicing business in India, needs to create a unique customer value proposition to differentiate its brand in a highly competitive landscape. In India, the aftermarket services market comprises original equipment manufacturers, independent garages and few organized players. The marketing head and his team need to position their company's brand to capture customers that have previously relied on local garages and original equipment manufacturers.
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  • Flying Beavers: An Innovative Approach to Wildlife Conservation

    Based on actual historical events, this case presents the narrative of when the Idaho Fish and Game Department decided to transplant beavers from a rapidly growing area of human habitation by catching them in live traps, flying the beavers to a more hospitable environment via airplane, and parachuting the caged beavers to the ground. Students are asked to evaluate the wisdom of this plan from ecological, economic, and ethical perspectives. This case is intended for an advanced undergraduate or graduate course in sustainable business practices, environmental management, business ethics, and/or wildlife conservation.
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  • Branch Metrics: "Failing" into the Idea

    This case explores the Branch Metrics' cofounders' early days as a team and their pursuit of a viable idea for their startup. The three original cofounders, who met in business school, transformed their business concept entirely several times before finding the idea for Branch Metrics. Starting with a fitness collar for dogs, then starting over with developing a mobile application for low-cost, high-quality photobooks, and ultimately developing a deep app-linking solution for mobile developers, the team experienced multiple setbacks and product failures in their first two years as a team. The case explores the lessons learned through these failures, including how to find product-market fit, staying together as a team, maintaining investor relationships, facing burnout, and having difficult conversations.
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  • Constellation Software Inc.

    An equity analyst at a value fund considers pitching to his fund manager the Canadian software maker Constellation Software Inc. The last software company he pitched was rejected for failing to meet the value fund's investment criteria of low analyst coverage and small market capitalization with either a strong competitive advantage or a low price-earnings ratio and a low price-to-book ratio. The analyst has heard that Constellation Software is earning very high returns on invested capital deployed and wonders whether the company's current valuation makes it a great business investment at a fair price.
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  • Bank of Baroda: Leadership Challenges

    In 2008, the newly appointed chairman and managing director (CMD) of Bank of Baroda, one of India's largest public-sector banks, was exploring ways to implement the vision of making the bank one of the most popular and customer-oriented public-sector banks in the country. Under the tenure of the previous CMD, a strong foundation for growth had been built, and subsequently, the bank had made tremendous progress and had been ranked third among its peers. However, the bank continued to suffer from the typical malaise of large public-sector organizations - although change was taking place, the firm was sluggish, inadequately responsive to customers, and using outdated processes and technology. Consequently, the new CMD was faced with the challenge of managing the legacy of his predecessor. To accomplish his goal, he took on the task of reinventing the bank by dispelling the culture of fear and caution that prevailed. Could he make the firm more agile and customer-savvy, while quadrupling revenue?
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  • Maruti Suzuki India: Defending Market Leadership in the A-segment

    Maruti Suzuki India Ltd. (MSIL), a subsidiary of Suzuki Motor Corporation Japan, is considering a new product introduction to defend its pre-eminent position and retain its competitive advantage in the Indian car market. Three different choices have emerged, out of which only one can be pursued. There is a need to reassess MSIL's potential growth opportunities and strategy for competing in the "A-segment." Which product should MSIL invest in to successfully defend its position?
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  • Amazon.com, Inc.

    Founder and CEO Jeff Bezos has taken Amazon.com from an online bookstore to the largest online retailer and comparison-shopping site in the world. Bezos has followed the trend of integrating hardware and software, products and services, and online and brick-and-mortar stores. Amazon diversified into cloud computing (with Amazon Web Services, or AWS) and content delivery and original content creation. Its membership service, Prime, offers free two-day shipping, instant video streaming, music, grocery delivery service, Kindle lending library, and other benefits. Amazon finds itself engaged in a fierce competitive battle for control of the emerging digital ecosystem, pitted against technology giants such as Apple, Google, Facebook, and Alibaba. Yet, profitability eludes Amazon-how much longer will its shareholders be patient with Jeff Bezos?
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