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The case presents Imptek Chova, an Ecuadorian manufacturer of waterproofing solutions for residential infrastructure looking for agility and efficiency gains through digital transformation initiatives. Juan Pablo Sotomayor, Imptek's general manager, was analyzing two ideas: the first, raised by the operations manager, considered automating the asphalt membrane production line through an Internet of Things (IoT) application; the second, suggested by the commercial manager, contemplated collecting critical information about final users through a physical warranty shield with a printed QR code installed in the company's residential infrastructure to geographically identify areas with a greater or lesser presence of Imptek solutions.

Health equity became a hot topic during the pandemic, when health care disparities and higher mortality rates for Black and Latino patients became front-page news. New discussions about the structural determinants of health in the United States looked deeply at the impact of racial disparities and racism on health behaviors, clinical care, social and economic factors, and physical environment on health outcomes. The Unite Us technology platform was devoted to helping identify, deliver, and pay for services that affected whole-person health, with the goal of screening at-risk individuals for referrals to broader assistance from government services and community-based organizations. Could Unite Us and its partners build the coordinated care networks to provide whole-person health to populations that had long borne the brunt of racial disparities-and reduce health care costs?

The case focuses on Haier Europe, a branch of Haier Smart Home and part of the Chinese Haier Group, and how it applies RenDanHeYi, a unique management model that explains the group's extraordinary rate of growth amidst fierce competition, with an intense focus on the local customer and keeping costs low. The challenge is to implement the system in Europe following the acquisition of Candy, in a post-Covid environment marked by soaring inflation, conflict in Ukraine, and mounting pressure on the home appliances industry to become more environmentally sustainable.

Top Glaciers Inc. (TG) is a Montreal-based company that emerged in early 2017 from the merger of four Quebec-based ice cream and sorbet companies - Bilboquet, Solo Fruit, Hudson, and Lambert. TG operates in the high-end "artisanal" ice cream and frozen dessert segment. Part A of the case is decisional: it asks students to conduct a business assessment of the company in June 2020 to determine TG's strategy and priorities. Part B is short. It looks at the company's evolution since the end of Part A.

In late 2020, The Goodyear Tire & Rubber Company (Goodyear)'s chief executive officer, Richard Kramer, told Cooper Tire & Rubber Company (Cooper)'s chief executive officer, Bradley Hughes, that Goodyear would submit an acquisition proposal by the end of the year. Goodyear had spent the last two years enduring global weakness in the automotive industry and the onset of the worldwide COVID-19 pandemic, which contributed to Goodyear's stock falling 70 per cent below its high of $35 in 2018. Kramer attributed the stock's decline to an "industry downcycle," and one analyst speculated that a merger could provide much needed cost and revenue synergies. Goodyear had used mergers and acquisitions (M&As) to achieve scale and fuel its growth in the past, and Kramer's team needed to decide if a merger with Cooper could help them weather the downturn and emerge stronger. Kramer and his team identified several cost synergies, totalling $165 million per year. They also expected efficiency and tax synergies with a present value of at least $700 million as well as revenue synergies. Goodyear was considering using a combination of debt, stock, and cash to finance the transaction. To avoid earnings per share dilution from issuing too many shares as merger consideration, they were working with financial advisor J.P. Morgan to secure up to $2.314 billion of new debt financing. Kramer told Hughes that his team would work over the year-end holidays to provide "a revised proposal or other update" in January 2021.

In 2018, Christopher Hay, president and chief executive officer of Hayco, the top contract manufacturer to the brush industry globally, had been looking for a new location for some of its operations due to over a decade of rising labour costs in Hong Kong, China, where the company was based. The company accelerated its search in response to the US government's announcement of tariffs against Chinese products in April 2018. Hayco was seeking a location closer to the US and European markets where labour costs were still low for an initial workforce of over one thousand employees and where there was no threat of tariffs. Hay's focus was on Mexico, the Caribbean, and Central America. Hay considered questions such as, "What is the best market to which Hayco could move its operations? Should it establish a new subsidiary on its own or locate within a special economic zone?"

This case explores the merits and drawbacks of Boston Mayor Michelle Wu's proposal to bring rent control back to the city in 2023. It lays out the features, objectives, and potential unintended consequences of this policy, before highlighting the expected impact of rent control on tenants, landlords, and developers. In addition, the case looks back at Massachusetts' long history with rent control to better understand whether rent stabilization efforts enacted in the 1970s and repealed in 1994, following a narrowly decided state-wide referendum, were effective in increasing local housing supply and easing rents in the Boston area.

In February 2023, Hal Lawton, CEO of Tractor Supply Co, the largest farm and ranch retailer in the United States reflected on the company's 70% growth between 2019 and 2022. Economists had begun to predict an economic downturn and experts were predicting softening consumer demand, which would negatively impact retail sales. Although Lawton acknowledged the prospect of short-term economic headwinds, he believed that structural trends favored Tractor Supply, particularly regarding the habits and interests of Millennials. The company had performed extremely well during the pandemic as people isolated at home, moved to less densely populated areas, and began to embrace the Out Here lifestyle. As the pandemic subsided, experts questioned whether Tractor Supply could continue its torrid pace of growth and whether it could maintain its position as the 4th highest performing stock in the Standard & Poor's 500 Index, a position it had held since 2000.

In 2008, amidst widespread farmers' agitation over land acquisition issues, Ratan Tata, despite investing ₹300 crores, was compelled to abandon the Tata Nano project in Singur. Using Kingdon's multiple agenda setting model, this case examines why despite the huge victory of West Bengal's Left Front government in 2006 on the motto of "development" and a strong political will the setting up of the Nano plant of Tata Motors Limited (TML) failed. Is the large package of financial incentives offered by the West Bengal government to the TML a good strategy to attract private investment into the state? What other tools can policymakers use to bring investment to the state? Should the government invoke provision of eminent domain to acquire land for private enterprises?

Tea Leaf Trust (TLT), a non-profit vocational training centre, worked to develop young students into emotionally resilient change agents within their Sri Lankan communities. TLT was proud that it equipped its students with the tools necessary to transform their surroundings in positive ways by dealing with the social issues they faced. Now, fourteen years since the company's founding, Yadharshi Selvaraj, TLT's co-lead, was assessing the advantages and disadvantages of the current fundraising model used at TLT and wondered what solutions she should outline moving forward. Did the company have the necessary resources and skilled management team to adequately monitor fundraising and support continued growth?

Mike Cassidy owned Maritime Bus, which provided an essential service built on efficient and effective travel and terminal-to-terminal package delivery in the Maritime provinces of Prince Edward Island (PEI), New Brunswick (NB), and Nova Scotia (NS). Headquartered in Charlottetown, PEI, the Maritime Bus company was part of the Cassidy Group, which employed over 500 people, including Cassidy's wife and three sons, and served over 80 per cent of the busing needs of the region. The company had experienced historic profits in 2018 and finally broke even in 2019; 2020 was supposed to be its first profitable year. However, the COVID-19 pandemic brought instability to the industry, and ridership shrunk to nearly zero. By December 31, 2020, Cassidy had covered over $2.2 million in business losses with personal retirement savings. Despite the large personal financial cost, he was determined not to let COVID-19 destroy his company's legacy. Canadian intercity busing was historically regional, and many prominent companies had failed without federal or provincial government bailouts. Facing surmounting financial pressures and lacking ridership as the company entered the 2021 season, Cassidy had to plan for the venture's survival.

The case traces the story of Jodi Huettner, a mechanical engineer, and her journey to launch Helga Wear Inc. (Helga Wear), a company that developed personal protective equipment (PPE) in the form of workwear specifically designed for women. Huettner started the venture following her own struggles working in PPE designed for men. The case outlines the various challenges she encountered in bringing her product to market and illustrates how gender bias affects not only product design but also product demand. The case also follows the "idea journey" of an innovation, outlining the founder's bootstrapped approach and her interactions with multiple stakeholders along the way. It also demonstrates the importance of considering the role of the broader ecosystem-such as industry standards-in shaping product demand.

Paul Hardy parlayed a degree in fashion and an early-career job as a personal shopper at high-end retailer Holt, Renfrew & Co., Limited (Holt Renfrew) into a successful career as a Canadian luxury-goods fashion designer. He was a survivor in the industry, adapting to various exogenous shocks, most recently COVID-19. The pandemic resulted in the cancellation of events and social gatherings at places where women typically wore his designs. In addition, Hardy's online purchasing presence was minimal. His immediate response to the pandemic-related lockdowns was to enable online purchasing and highlight clothing that could be worn at home or on more informal and local excursions. His business success had been largely based on his talent and the relationships he had fostered and nurtured over the years. Hardy personally reached out to his clients and held a COVID-compliant fashion show. Once again, he was demonstrating his resilience in the face of significant challenges, but what should come next?<br><br>After the economic crisis of 2008, Hardy had expanded his business to interior design. Should he forego high-end fashion to focus on interiors? Was there a way to further pivot his fashion design given the changes in consumer demand? How would the world come out of the pandemic, and how could Hardy position himself to thrive? Would any change threaten relations with his loyal clientele? Given that his business was almost 20 years old, what should his short- and longer-term strategic plan entail?

Coal plays a critical role as an energy pillar in many parts of the world. In three of the world's most populous countries - China, India and Indonesia - coal supplies more than 60% of electricity needs. However, coal is also one of the most polluting and greenhouse gas emission-intensive substances, holding the dubious title of the single largest contributor to global warming. Mining is one of the industries under scrutiny for its role in the coal supply chain. Amid growing negative public sentiment and investor pressure, the mining majors are pursuing different strategies regarding coal. Rio Tinto completely exited in 2018. Anglo American spun out its coal assets into a separate company, effectively putting the decision in shareholders' hands. Meanwhile, Glencore held on to coal, declaring "managed decline" the most responsible approach. The case's dilemma - "who has it right" - offers fertile ground for debate. Participants should analyze the pros and cons of the company's strategies from different angles and explore the repercussions on various stakeholders, on shareholders and on the environment. The potential learnings from this case and previews of the difficult trade-offs leaders face extend beyond mining to many industries in transition.

New digital technologies and advances in hearing aids could help people hear more clearly, but hearing aids could cost thousands of dollars-and Medicare didn't cover the cost of the devices. This case study discusses the disruption to the U.S. hearing aid market in the United after the Biden administration created a new regulatory pathway for the sale and service of over-the-counter hearing aids, without a prescription. How would the five companies that had long dominated the market adjust to the change? How would new competitors like Apple develop retail strategies for Bluetooth-based products, and provide support and troubleshooting services?

This case study follows Malaysia Airlines Berhad (MAB) through its Culture Journey (2018-2021), an initiative to rebuild the corporate culture as part of a broader turnaround strategy. The airline was stricken by twin tragedies in 2014 - the disappearance of Flight MH370 over the Indian Ocean and the downing of Flight MH17 in Ukraine. Such devastation would have bankrupted any airline, and MAB was particularly vulnerable as it has been battling financial difficulties for years. Having undergone numerous restructurings, nationalisation, and leadership turnovers, the airline's decision to embark on a culture transformation was unlike that of previous restructuring plans. Unique to the approach were the unconventional ideas of Dato' Mohd Khalis Abdul Rahim, Group Chief Human Capital Officer, including engaging a religious teacher to boost employee morale, singing the national anthem at company events, and the composition of a corporate song. These efforts to reset the corporate culture were reinforced by a series of neuro-linguistic programming workshops, as well as upskilling and reskilling programmes. While the Culture Journey started to bear fruit, MAB was hit by the strong headwinds of COVID-19 and the eruption of the Ukraine-Russia war. The silver lining was the reopening of Malaysia's international borders in 2022, followed by the rebound of the travel industry and surging passenger traffic volumes. By early 2023, MAB was in its strongest financial position in years. The airline also won a national HR award for the success of its human capital development effort, an integral part of the Culture Journey. However, the road ahead to rebuilding its reputation, repositioning it as a premium airline, and recapturing market share in a highly competitive industry was still long and arduous. The question remained: could the airline sustain its revitalised culture in the post-pandemic world?

On September 9, 2022, Singapore Management University (SMU) President Lily Kong launched the SMU Sustainability Blueprint at her fourth President's State of the University Address to an audience of over 600 faculty, staff, students, and guests. While paying attention to sustainability was not new for SMU, this focus intensified from 2017, when plans were put in place to considerably reduce energy and water consumption, as well as waste, so that the whole of SMU could achieve a carbon neutral campus by 2030. In 2020, when the SMU 2025 Strategic Plan was announced, Sustainable Living was highlighted as one of the three strategic priorities of the university. In the following year, the SMU Sustainability Taskforce was formed, entrusted with crafting the Blueprint, which would chart actions in concerted ways across four key strategies supporting the Sustainability Living priority: Cultivate a Greener University, Develop Change Agents Through Sustainability Education, Drive Impactful Research, and Foster Resilient Communities. By September 2022, SMU had made considerable progress in its sustainability journey, but these efforts had also come with their share of challenges. Among the many difficulties encountered were tough decisions over ensuring that all the buildings were energy-efficient green buildings, fossil fuel divestment, interdisciplinary collaboration in the curriculum development for sustainability education, and the coalescence of disparate research efforts across the different schools. Attempts to build resilience within the SMU community during the COVID-19 pandemic - a period of disruptions, uncertainties, and stress - had not been easy too. Looking ahead, Kong contemplated: What else could she and all at SMU do to accelerate and deepen the university's sustainability progress? What trade-offs would have to be made to achieve an ideal state of sustainable living?

Ravi Arora, Vice President (Group Innovation), Tata Sons Private Limited, and his Group Innovation team initially faced difficulty when introducing the concept of open innovation to the Tata Group. They tried to ease the staff into embracing it by getting them to share problem statements, learn from other companies which had already adopted it, and form InnoClusters among Tata companies which collaborated in diverse areas. The team subsequently organised monthly thematic eHackathons in which staff could propose ideas to solve business challenges on specific themes posted by senior management. In the course of organising the eHackathons, Ravi's team encountered several issues such as administrative difficulties and mismatched expectations. The central question in this case study is whether eHackathons and internal crowdsourcing in general are employee engagement devices or serious initiatives by organisations to obtain solutions to innovation problems. The question centres around the number of ideas that become full-fledged solutions, since only very few, less that 10 percent, are actually implemented. This begs the question of whether employee sourcing of ideas can ever be an effective source of innovative solutions. Hence the case is titled 'ideas and not solutions' to reflect this vast chasm between idea generation and solution implementation, while still celebrating the winners from each eHackathon.

The Nest and Allpa Peru Case focuses on the issue of making supply chains transparent beyond the factory walls through to the artisan level. Retailers in the home fashion industry are increasingly under pressure by customers and investors to provide complete value chain transparency to demonstrate that they are acting responsibly in moving toward sustainability objectives in both environmental and equitable work practices. While many retailers are taking increased responsibility for sustainable and equitable work practices in manufacturing factories, artisan work carried out beyond the factory walls is difficult to track and most often left unmeasured. This gap in the fashion industry's capability to create full transparency throughout the value chain prohibits retailers from being able to certify that they have full value chain transparency. Nest provides a methodology for companies to understand and manage their artisan work compliance with ethical work practices. Nest works with retailers and their suppliers to create management practices to measure and manage artisan work to enable full supply chain transparency. As the push for sustainability in terms of environmental and equitable work practices increases both from customers and industry practitioners, there is a need for designing and building a credible method for how to measure and manage the artisan work process. The case illustrates that for each fashion company to build this process themselves would be prohibitively costly both in terms of time and financial investment. Nest is an organization that is working toward providing a means for companies to ensure that equitable work practices are followed for artisan work. The case examines how Nest fills this gap, describing how Rebecca van Bergen, CEO of Nest, and her Compliance Team, led by Sarah Otto, provide a credible process for designing, tracking, and certifying compliance of artisan work.