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As part of the privatization in Eastern Germany after the fall of the Berlin Wall, Dow Chemical made a major investment in the Halle-Leipzig region, one of the largest chemical industry sites in Europe. The executive in charge of Dow's operations in the region, Bart Groot, increasingly felt that the long-term success of Dow's investment depended on a more dynamic development of the entire regional economy. On his own initiative, in 1997, Groot launched a private sector-driven effort to enhance the economic development in central Germany, the region located around Halle-Leipzig. Bundling together 50 other firms and four cities, he founded a regional marketing effort to brand or market the area, but then shifted focus to building clusters. Examines the motivations of companies and company executives to get involved in regional competitiveness efforts and provides a platform to discuss the factors that drive the success of cluster-building efforts through cooperation across firms in a disadvantaged area.

This case looks at the adoption by the city of Coventry, UK, of a 1998 law meant to enhance collaboration among public agencies to reduce crime rates. Coventry created a Crime and Disorder Reduction Partnership and hired staff to coordinate activities among the police, local government, public housing, nonprofits, and the business community (plus later, fire and the national health service). The law gave communities little guidance on what anti-crime activities to pursue, or how to coordinate them, yet it proposed to hold partnerships responsible for crime rates. This case traces Coventry's efforts to find mechanisms for implementation, as well as the spillover effects of the law onto other areas of potential cooperation among government bodies. Students will gain an understanding of the challenges at the local level of implementing well-intentioned, but poorly specified, national legal mandates. They will see how an individual leader can make a difference in setting common goals and holding agencies accountability. They will also learn about some innovative collaborative approaches to crime prevention. This case can be used in courses about public management, about leadership, or about policing. HKS Case Number 1831.0

The September 2001 terrorist attacks in the United States precipitated US military actions in Afghanistan and Iraq, increasing demand for certain military assets. Domestically, the attacks crippled an already struggling airline industry, hurting domestic aircraft orders at Boeing Company, the only US producer of large-frame commercial aircraft. Boeing's supporters on Capitol Hill proposed procuring converted Boeing 767 airframes to replace the Air Force's aging fleet of aerial refueling tanker aircraft. Yet, the Air Force could not fit a purchase of the tanker aircraft into its budget without sacrificing other key programs. Leasing the aircraft through a special purpose entity was suggested as a solution. Critics questioned the cost, need, and structure of the tanker deal and pushed Secretary Donald Rumsfeld to reject the agreement. HKS Case Number 1845.0

In April 2006, SAP AG CEO Henning Kagermann faces several critical decisions. Over the past two years, Kagermann has put in place a bold growth strategy for the company--one that aims to transform the business software applications giant into a pioneer in the emerging Service Oriented Architecture (SOA) technology field, a leader in the small- to mid-size enterprise market segment, and a relevant solution provider for a broader population of business software users. Concurrent with the formulation of this strategy, Kagermann has instituted many internal changes and initiatives designed to make SAP into a more agile, efficient, and globally aligned organization. In several cases, these changes to organizational design, leadership, management processes, culture, and values directly challenge what many consider to be the foundational principles of this highly traditional, 30+year-old German company. Kagermann's plan and changes are not met with universal enthusiasm by employees or customers. Approximately one year after his public announcement of SAP's new growth strategy, Kagermann must now assess the situation and decide how to proceed. He has made repeated statements to the market that by 2010 SAP would be a company transformed, and even publicized specific quantitative goals that would substantiate such a transformation. However, in the meantime, a new development has occurred. Resurgent demand for SAP's legacy software applications is driving record revenues and profits and pushing SAP's stock price to new heights. As a result, Kagermann must answer several key questions. How can he determine whether the current pace of execution regarding the new growth strategy is right? How should he sequence the rollout of internal changes still required to support the corporate transformation? And given the industry environment and the resurgent growth of SAP's legacy business, how should he balance resource allocation between short- and long-term opportunities?

Mark Jacoby, VP of the Americas sales organization at Clearion, a fictional software firm, has missed his quota for the first time in his career at the company. He needs to reevaluate his strategies for setting quotas, allocating headcount, and assigning territories. Describes the changes he makes and asks students to consider making improvements on them.

After nearly 100 years as a mid-size regional law firm, Duane Morris entered a period of spectacular growth led by CEO Sheldon Bonovitz. Originally founded by Quakers, the firm had a distinct organizational culture featuring a number of unique or unusual business practices: a transparent and flexible compensation system, practice-group integration across multiple offices, ancillary businesses, early adoption of financial reporting software, and consensus-based decision making. The firm was proud of its corporate culture and sought to maintain it as it grew, bringing in only people who would fit the culture, in small groups. In 2005, the firm completed its first merger, taking over a 64-person San Francisco firm. Growth was necessary to remain competitive, but could Duane Morris maintain its unique culture while bringing on large numbers of new attorneys?

After over four centuries in business, the Beretta family's gun making enterprise stands at an important threshold. The family and its hometown have provided the cultural and philosophical underpinnings that have seen the company through good times and bad. Now, the firm must address a more insidious challenge. How to continue to grow and adapt to new market and competitive situations while retaining the core that brought the company to where it is today. The role of corporate culture is juxtaposed with stability in the face of change, dedication to craftsmanship and the latest technology, close-knit family bonds and an ardor for individualism. The exercise of seemingly contradictory business concepts and approaches is examined.

Shareholders of Unocal, a mid-sized American oil and gas firm, had watched the value of their stock rise ever since rumors of a takeover surfaced early in 2005. Trading in the low US$40s at the beginning of the year, competing firms outbid each other, taking Unocal's per share price above US$60 by mid-summer. International oil companies, flush with cash due to high oil prices and facing low reserve replacement rates, increasingly sought to acquire strategic assets. Unocal's significant natural gas reserves in Asia, combined with its expertise in deep water drilling, made it a particularly attractive target for CNOOC, China's state-controlled offshore oil company. Though CNOOC trumped earlier offers with a US$67 per share, all-cash deal, valued at US$18.5 billion, the firm encountered stiff opposition from Washington and Wall Street.

Su Yee Goh, a director in a Singapore office, considers a proposal by a pregnant female executive for an alternative work arrangement so that she could both continue to work and spend more time with her family. Goh wants to keep the executive at Shapiro Global, but is afraid an alternative role would be disruptive to the marketing team and could create dissension among the other employees.

In 2006, a nascent market for music-enabled mobile phones was emerging to challenge Apple Computer's dominant position in the digital music industry. Through its iPod line of portable digital music devices and its iTunes Music Store, Apple controlled more than half of the market for both music player hardware and online music sales. But the evolving ability to merge those devices with mobile phones, and to deliver music to mobile handsets (via streaming, side-loading content from a PC or downloading it wirelessly over the air), created a potentially market-changing opportunity for players in several industries. Examines the key players, including Apple; the major wireless service carriers, such as Cingular, Sprint-Nextel, and Verizon Wireless; technology and service vendors, such as RealNetworks and Microsoft; and mobile virtual network operators, such as Virgin Mobile. Covers the origins of the mobile music business, projections on its potential size, its technological building blocks (such as file formats, digital rights management systems, wireless network infrastructure, and handset capacity), and the key dynamics--music delivery method, pricing, mobile-PC integration--that characterize mobile music business models.

Toyota is one the most successful car companies in the world. The company set the ambitious growth goal of a 15% share of the global markets by 2010 (up from 11% in 2005). For this, the European market is becoming of strategic importance. The case outlines Toyota's global strategy before focusing on the European market in particular. Sales in Europe increased by over 50% between 2000 and 2005. In the process, Toyota's European manufacturing capacities more than tripled to over 600,000 units over the same period. Although Toyota was on the growth path, the launch of the Aygo posed many challenges. The segment was very price-sensitive and production cost had to be tightly controlled. Toyota decided to enter a joint venture with PSA, the maker of Peugeot/ Citroën. The case shows how cost reduction was the overriding principle and explains how both companies worked together. But selling a car with 93% parts commonality also posed many challenges on the marketing side: Toyota wanted to target younger customers in order to lower the average age of customers. Toyota had no experience in this segment and hence had to go new ways. The case takes readers through the various steps Toyota took in order to promote the Aygo. Learning objectives: Toyota is a latecomer to the European minicar segment. The case analyzes how Toyota changed the business system in order to deal with the various intricacies of this segment. On the manufacturing side, Toyota entered a joint venture with Peugeot/Citroën and built a new plant in the Czech Republic. The cars rolling off this assembly line had a parts commonality of 93%. But the innovations did not stop at the factory gate. Toyota invested in a massive Internet presence, meeting potential customers at locations of their preference and sponsorship of concerts etc. The case is a good platform for discussing Toyota's changes to the existing business system, both upstream and downstream.

The management of McDonald's Argentina faces a communications crisis: A controversial TV program urges consumers to stop visiting McDonald's stores and refrain from eating McPollo (McChicken) burgers following an official announcement that potentially harmful bacteria had been found in these chicken products. Although the McDonald's management believes that the information is probably unfounded, it is 100% committed to doing the right thing. This case looks at how companies may find themselves victims of unexpected events. In the name of a political cause or for "convenient personal" reasons, smart but unscrupulous customers may challenge leading corporations and the trust that other consumers had put in their hands. Corporate damage can be significant. Consequently, communicating effectively in times of crisis is absolutely key. The objective is to learn best practices for crisis management, how companies can prepare themselves to limit the potential damage, how to act and react and what are the "dos and don'ts" when facing this kind of situation.

The Marine Stewardship Council (MSC) is an NGO -headquartered in London and established by WWF and Unilever in 1997 to set up a certification and eco-labeling system for sustainable fishing. The case describes the MSC's initial and more recent challenges including the Tragedy of the Commons, a wide range of less willing stakeholders, and the complexity of certifying fisheries on sustainability criteria. It also outlines management decisions to meet at least some of the challenges: improved transparency and engagement with stakeholders, new governance structures and certification methodologies. Learning objectives: Participants should 1) see the challenges associated with the certification of sustainable business practices (in general and in fisheries in particular); 2) reflect on the institutional dilemma presented by the wide range of often conflicting stakeholder demands; 3) see the necessity to carry out strategic (i.e. focused) stakeholder engagement (find the most important allies) and establish effective governance structures.

The Festival by the Sea (FBTS) has been successful by all accounts except financially. As the General Manager reviews the recent performance of the festival, she also noted several challenges lied ahead. The events industry needs better educated professionals, ethical issues need to be addressed, temporary employees and volunteers need to be successfully hired and retained, and sponsors need to be attracted in order to cover the costs of the New Brunswick festival. The General Manager must determine how to ensure the viability of the FBTS.

Explores the Mozilla Foundation's decisions leading up to the launch of Firefox 1.0, including its default browser, managing corporate partnerships, managing product development, and moving toward a revenue-based model. Mitchell Baker, president of the Mozilla Foundation, is faced with a crucial question in the impending hours of the Firefox 1.0 launch. Firefox, the reincarnation of the Netscape Mozilla browser, has had tremendous success despite Mozilla's loss of the Browser Wars to Internet Explorer years before. After AOL acquired Netscape, the Mozilla team had been unsure of their future, but they recently gained their independence with a new independent, nonprofit foundation. What partners should Firefox include as their default search partners? Should this relationship be commercial?

Jenny Chen, CA, CFA, CMC has been hired by Jane Wallace of High Performance Tire. Jane, who inherited the firm from her parents, had successfully run the company for many years. When she transferred the responsibility to her son William in 2001, he began to make several changes in order to expand the number of outlets, diversify the product offering, and cut costs in the company. In 2004, the company was having difficulties and Jane decided to become more involved in the family business once again. Jenny's task is to review and analyze the company operations and make recommendations.

In 1999, Pulsar's chairman and CEO, Jenny Jones appointed her daughter-in-law, Kyla Jacobs-Jones to run Caltron. Caltron, a calculator manufacturer, was fully owned by Pulsar. Caltron was facing stiff competition from abroad, and in 2001 members of Pulsar's board of directors began to put pressure on Jones to divest it. Jacobs-Jones was given two years to turn the unit around before revisiting the decision to divest Caltron. In 2004, Dan O'Shea, CA, CFA, a corporate financial consultant with KPMG has been hired to review and analyze the company operations and make recommendations.

In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members could contact each other through trusted intermediaries on the network to offer or seek jobs, consulting engagements, expertise, and financing. The company had outpaced its competitors by building the most populous online business network, but it had little revenue to show its investors. The first revenue option entailed keeping the existing features unchanged and rolling out a bundle of eight new services for a monthly fee of $15. These services would be targeted at network members who had forged many connections, logged in frequently, and viewed the profiles of many other members. The second proposal involved changing a basic design feature of LinkedIn by allowing members to contact each other without intermediaries for a fee. Fewer members would avail themselves of this feature, but those who did would be willing to pay as much as $5-$15 per message. This option ran a substantial risk of alienating members and would prompt some to abandon LinkedIn.

Coolidge (CKC), a chemical manufacturer, is being sued for patent infringement. The plaintiffs are the patent holder and its sole licensee, who is also a CKC competitor. An analyst at CKC has done a breakeven decision analysis from CKC's perspective, balancing going to court with settling out of court, but no analysis has been done for the plaintiffs.

The vice-president of operations must submit a valuation and recommendation to expand his plant to handle a doubling of sales over the next three years. Students will have to understand the process review for capital allocation in this large corporation in order to make their recommendation, as well as complete a discounted cash flow.