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To exploit your product's platform potential, say consultants John Sviokla and Anthony J. Paoni, you need creativity--and good intellectual property protection.

Chief diversity officers, in new roles, foster innovation and generate revenues, writes author Frans Johansson.

Companies that retain their CEO founders when preparing for IPOs often come out ahead in the long run, says Martin L. Martens at Concordia University.

Customers who buy your product because they want to--not because you make them--are the most loyal, says Rice University's Paul M. Dholakia.

Robert Morris, an Amazon Top 10 reviewer, helps you decide which business books are worth your time and attention.

Across the S&P 500, companies' sustainable growth rates exceed analyst growth forecasts, which means companies are not optimizing shareholder value, say consultants Rekha Sampath and Ajit Kambil.

Communicating your brand strategy to the financial community can boost share price, say Columbia Business School's Natalie Mizik and University of Washington Business School's Robert Jacobson.

If your new COO will eventually succeed your CEO, says consultant Anne Lim O'Brien, be clear about which role you're seeking to fill.

KTN is a Belgian-based logistics firm that over the last decade has successfully expanded throughout the world. Its growth strategy has been based on an innovative approach to organisational and HRM issues, and a business model that emphasises value-added, high tech services. The specific context of the case is KTN's recent entry into Thailand and the next logical place for expansion is China. But for how much longer can KTN continue to operate in this way?

As a multi-generational family business with a 100-year history in industrial engineering, the Nash Engineering Company had turned many challenges into opportunities. But in the late 1990s, the market for their products collapsed. The family and executive managers were faced with several options. Should they try to continue as a stand-alone organization? Should they pursue a strategic acquisition? Should the family sell Nash Engineering? There were many factors to consider, among them individual shareholders' need for dividends and liquidity, and the family's sense of pride in their heritage. What was the best solution for the business and the family?

In 2000, Vietnam passed the Enterprise Law to spur private sector development and facilitate its transition from a centrally-planned to a market economy. The Enterprise Law changed the paradigm for private business in Vietnam by making business registration a legal right, rather than a privilege. Between 2000-2005, the number of private enterprises increased by more than 100%, adding over 2.5 million jobs to Vietnam's labor market. Despite this success, Vietnam's private sector remained undercapitalized, having only 12 companies with over $33 million in total capital. This case study follows Mr. Nam, a successful Vietnamese furniture manufacturer trying to identify sources of funding to expand his firm, which was established under the Enterprise Law. In the past, Mr. Nam managed to finance business expansion from retained earning and informal credit, however continued expansion required Mr. Nam to identify "arm's length" financing. In this search, Mr. Nam encountered two fundamental problems. First, the banking sector, still under state influence, did not have strong incentives to lend to the private sector. Second, private banks and other sources of capital require Mr. Nam to submit his business to an independent audit, which would certainly uncover many business practices which were technically illegal - and essential to competitiveness. This case study encourages students to consider the social cost of weak regulatory environments, poorly designed economic laws, and the relationship between these conditions and the production of (undesirable) commercial norms. Instructors of development finance, small and medium enterprise finance, and legal and regulatory courses should find this case study useful. HKS Case Number 1812.0

This case, designed to be used either together with The British Water Industry (A): The Evolution of Price-Cap Regulation (1809.0) or separately, describes the controversies in the British water industry in 2002, 13 years after it was privatized. The (A) case focuses on the industry's experience with price-cap regulation, the system of controlling monopoly that the British applied to all the utilities they privatized in the 1980s and 1990s. The case is intended to support a discussion of the difficulties of regulating of monopolies and the advantages and disadvantages of the price-cap approach. The (B) case focuses on the controversy over the conversion of a major for-profit water company into a nonprofit water company and is designed to support a discussion of the merits of for-profit and nonprofit firms and the optimal capital structure of for-profit firms. The two cases are linked together in that some observers blame difficulties in utility regulation for generating interest in nonprofit utilities. HKS Case Number 1810.0

This case, designed to be used either together with The British Water Industry (B):Glas Cymru and the Debate over Nonprofits (1810.0) or separately, describes the controversies in the British water industry in 2002, 13 years after it was privatized. The (A) case (revised January 2006) focuses on the industry's experience with price-cap regulation, the system of controlling monopoly that the British applied to all the utilities they privatized in the 1980s and 1990s. The case is intended to support a discussion of the difficulties of regulating of monopolies and the advantages and disadvantages of the price-cap approach. The (B) case focuses on the controversy over the conversion of a major for-profit water company into a nonprofit water company and is designed to support a discussion of the merits of for-profit and nonprofit firms and the optimal capital structure of for-profit firms. The two cases are linked together in that some observers blame difficulties in utility regulation for generating interest in nonprofit utilities. HKS Case Number 1809.0

Mikey Jones must decide what type of senior housing to develop, whether he should operate the facility himself, and what financing option he should pursue.

Spreadsheet Supplement for case 206033

In order to improve income in rural communities, towards the end of 2001, Proyecto Paria Foundation (FPP) completed a plan to reactivate the cocoa economy. At the center of the plan was CARIOCA, a civil association set up to process and market cocoa, whose partners were five grower associations (50%), FPP (30%), and EMER, a commercial firm (20%). The design was successful from the start: during its first year, CARIOCA exported 100 tons of cocoa. Yet towards the end of 2003 circumstances emerged that not only threatened the operation of CARIOCA, but the very existence of the foundation: leaders of the five grower associations, instigated by local politicians, sought to take over control of CARIOCA. Opens just after these leaders had asked the FPP to leave both the board of directors and the administration of the cocoa processing plant. At that moment, the two protagonists (both leaders of the FPP) faced a dilemma: decide whether to leave CARIOCA or try to recover control of the organization. Additionally, they had to develop a long-term strategy to assure the foundation's operation in the Paria region.

This sequel accompanies the case 1800.0. In January, 1997, the Rhode Island Department of Public Health inaugurated KIDSNET, an effort to harness the power of information technology to ensure that all children in the state received proper preventive care. The medical "informatics" system was designed to track essential public-health data-such as immunizations-and make it accessible to the health care providers and public health programs across the state. "Informatics," in other words, was to improve child health by making sure that any doctor or emergency room in the state could quickly and conveniently become aware of key aspects of any child's medical history. The system was to be fully operational by the year 2000. The marriage of computer records and public health did not go smoothly, however, and, in late 1999, a consultant found that the system was "grossly underutilized." KIDSNET was tracking immunizations for but 43 percent of infants and only 31 percent of the clinics and doctors' offices in Rhode Island were submitting immunization data. HKS Case Number 1800.1

In January, 1997, the Rhode Island Department of Public Health inaugurated KIDSNET, an effort to harness the power of information technology to ensure that all children in the state received proper preventive care. The medical "informatics" system was designed to track essential public-health data-such as immunizations-and make it accessible to the health care providers and public health programs across the state. "Informatics," in other words, was to improve child health by making sure that any doctor or emergency room in the state could quickly and conveniently become aware of key aspects of any child's medical history. The system was to be fully operational by the year 2000. The marriage of computer records and public health did not go smoothly, however, and, in late 1999, a consultant found that the system was "grossly underutilized." KIDSNET was tracking immunizations for but 43 percent of infants and only 31 percent of the clinics and doctors' offices in Rhode Island were submitting immunization data. HKS Case Number 1800.0

An entrepreneur is looking at opening a coffee shop franchise. She has investigated a number of options and has narrowed the selection down to two. She wants to have the coffee shop up and running in six months and must make a decision on which franchise is the best choice. This case deals with service management and looks at franchising as a growth option.

Suh Kyung-Bae, the President and CEO of AmorePacific, a South Korean cosmetics company, was an ardent globalizer. In its home market, AmorePacific had held off major multinational players such as L'Oreal and Estee Lauder and had engaged them in markets around the world, from France to China. The case discusses the company's position and options in the Korean, French, U.S., and Chinese markets. To reach their aim to run one of the top 10 cosmetics companies in the world, with 4 billion in sales by 2015 (1.2 billion from outside Korea), company managers had to ensure that as a global company, AmorePacific amounted to more than the sum of its country parts--a challenge compounded by deep differences across countries. Related questions included: in which countries should AmorePacific focus invest resources and managerial emphasis and attention? How concerned should they be about the diversity of approaches being taken in the three major countries/regions? And what role did non-organic options--aquisitions or joint ventures--plan as a way of boosting international growth rates?