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The case describes widespread misconduct at Wells Fargo Community Bank in the period leading up to 2017 and the company's subsequent attempts to improve internal controls, company culture, and corporate governance. The case examines the potential causes of large scale customer related fraud in the Community Banking Division and across a range of businesses. The extent and length of time over which these misconduct events took place suggested a company that was fundamentally unable to ensure a compliance culture and customer focus among its employees. The case describes in detail the systems and practices that led to the systematic failures. Faced with withering political and regulatory scrutiny the company embarked upon a series of initiatives to improve systems and structure to prevent such misconduct and improve culture. The case describes these initiatives and the challenges faced in implementing them. The case also focuses on the role of the board in overseeing and improving internal control and corporate culture. The case ends with discussing entry of a new CEO amidst board turnover in March 2020.

This case illustrates the challenges that retailers face when they aggressively pursue geographical growth by expanding both their physical store network and their online presence. It features Majid Al Futtaim (MAF) Retail, a franchisee of Carrefour hypermarkets in the Middle East, Africa, and Asia, a company that strived to strike the right balance of offline and online for each of the markets it served. MAF Retail had a strong presence in the Middle East, particularly in its home market, the United Arab Emirates, and it had been building its presence in Egypt, Pakistan, Kenya, Georgia, and most recently in Uganda. There were also opportunities to open hundreds more stores in each of these markets and expand into 15 other countries in Asia and Africa where it had a license. But the retail environment was changing across the globe, owing to a shift in consumer behaviors that accompanied the rise of the online-only players. CEO Hani Weiss had been driving a digital transformation within the company, building the necessary technology and online capabilities to provide a seamless experience to its customers. The company also partnered with online-only players to increase its reach to customers in countries where MAF Retail had a presence and to provide an online offer to customers where it had no online store. Going forward, Weiss faced hard choices in deciding which markets to prioritize. He also had to determine the right balance of offline and online for each market. Should he invest his resources in opening new stores, or in building online capabilities-or both? How would his strategy differ in the key markets?

B case to W20532

The widespread shift to remote working can endanger corporate culture, but leaders can take action to protect and sustain it. They should recognize it in action and call it out, be open to modifications that arise from new circumstances, and take advantage of disruption to bolster core values.

Opportunity marketplaces are an example of a digital platform that can improve data-driven decision-making and align talent quickly to new priorities. In this pandemic-market environment, they represent a step change in companies' ability to efficiently and effectively match labor with tasks.

In July 2019, AFC Ajax's chief executive officer Edwin van der Sar finalized one of the biggest transfers in soccer-that of Matthijs de Ligt, only 19 years old but already one of the sports world's brightest stars-from AFC Ajax to Italian powerhouse Juventus FC for a €75 million fee. A few months earlier, Ajax had sold another young star, Frenkie de Jong, to Spanish champions FC Barcelona for a record €86 million. Once Europe's most feared team, Ajax had lost its prominence to teams from Europe's bigger leagues since the mid-1990s but gained a stellar reputation as a feeder of young talent to clubs in those leagues. Now, just as Ajax seemingly was making its way back to the highest echelons of European soccer-in the 2018-2019 season, Ajax managed to advance to the semifinal of the Champions League, Europe's most elite club competition-the club would lose two players who played a crucial role in its comeback. Did van der Sar have the right strategy to find long-term success? Could Ajax continue to develop soccer's next superstars-all while challenging Europe's elite clubs?

Student spreadsheet to case W20532

In January 2015, the founder and chairman of Sunyuki Agricultural Co., Ltd. (Sunyuki), was considering a major change to his company. Founded in 2010, Sunyuki was one of the first online fresh-food retailers in southwest China, providing safe, fresh, organic foods to high-end consumers who had a strong preference for high dietary quality. Since its launch, Sunyuki had achieved soaring average annual growth rates of almost 100 per cent. However, it was becoming difficult to attract new customers through online channels alone. Therefore, the founder was considering the option of opening physical stores as an off-line channel to complement the company's successful online sales and distribution channel. Because of rapid growth in the fresh-food industry and intensifying competition, the founder needed to carefully consider the company's next steps. If Sunyuki opted to expand off-line, how should it proceed? Specifically, how should the company manage a new online and offline strategy in an omnichannel sales and distribution environment?

In September 2018, WaterEquity, a US-based investment vehicle for both financial and social returns, had to raise US$50 million in total funding capital. The sales team had to propose sales pitches for alternative investments for three types of investors. From a financial perspective, the investment was essentially a risk-free asset with an annual return of 3.5 per cent. However, this investment could also positively affect four developing countries-India, the Philippines, Indonesia, and Cambodia-by providing clean water solutions for billions of people. Through the lending facilities of the local microfinance institutions of these four countries, WaterEquity could offer support to the poor and empower more women, generating both financial and social returns. Different groups of investors might be attracted by different levels of these social returns as well as the financial returns. The sales team planned to use a simple extension of the standard Markowitz portfolio theory framework to incorporate social returns and account for two distinct types of returns, customizing the sales pitches for each of three groups of investors.

Student spreadsheet to case W20516

In the wake of a mass killing in San Bernardino, California, in December 2015, the FBI requested that Apple unlock an iPhone used by one of the shooters. Thus began a dilemma for both Apple and the FBI, each of them with storied histories that intertwined data and individual rights to privacy. Apple faced a fundamental question made more difficult by the competing interests of a publicly-traded company: what is the best action for society and the public good? What precedent would Apple be setting if it complied with the FBI's request? If the company refused to comply, would it be standing in the way of preventing further attacks?

The case series titled "Indian Railways - Powering Through to Excellence (A) & (B)" are highly intricate and complex primary data pricing cases involving a public-private partnership (PPP) undertaking by the Indian government, specifically the Indian Railways (IR). The seed of the idea lived through multiple governments and IR administrations before becoming a reality. The pricing and plant development decision took seven years to execute. While the case can be viewed broadly as a study of a PPP project in India, the significant aspect of the project is that it was initiated primarily with price considerations in mind. The IR had been facing rising engine costs for its locomotives, poor asset utilization rates, exorbitant costs for replacement parts and underperformance in asset service and repair. The technology platform of its current fleet of 6,000 HP locomotives and spare components was nearly 20 years old.

The case series titled "Indian Railways - Powering Through to Excellence (A) & (B)" are highly intricate and complex primary data pricing cases involving a public-private partnership (PPP) undertaking by the Indian government, specifically the Indian Railways (IR). The seed of the idea lived through multiple governments and IR administrations before becoming a reality. The pricing and plant development decision took seven years to execute. While the case can be viewed broadly as a study of a PPP project in India, the significant aspect of the project is that it was initiated primarily with price considerations in mind. The IR had been facing rising engine costs for its locomotives, poor asset utilization rates, exorbitant costs for replacement parts and underperformance in asset service and repair. The technology platform of its current fleet of 6,000 HP locomotives and spare components was nearly 20 years old.

In April 2013, TransDigm, a company that manufactured a wide range of highly engineered aerospace parts for both military and commercial aircraft, announced an agreement to acquire Aerosonic Corporation for $39 million in cash (1.2 times Aerosonic's sales of $31 million). Having acquired more than 40 companies in the past 20 years, TransDigm was an experienced acquirer with a unique business model focused exclusively on value creation. This case describes TransDigm's acquisition process with a focus on the merger negotiations and the key contractual terms in the merger agreement (break-up fees, go shop period, standstill provision, top-up options, etc.). It serves as a complement to the TransDigm in 2017 case (HBS #720-422). Whereas the TransDigm case provides an overview of the company, its history, its value creation strategy, and its financial performance, the Aerosonic case provides a deep dive into a single transaction as a way to illustrate TransDigm's acquisition-driven growth strategy and to practice valuing an acquisition offer using multiple methods. Ultimately, the goal is to understand the change in value from a standalone company to a fully integrated and value-enhanced subsidiary of the TransDigm Group.

The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or specialists who focus on a subset of the overall transaction mix. The objective is to introduce the advantages of demand pooling in reducing the variability associated with the forecasting of highly variable workloads, while also demonstrating the benefits to worker learning and efficiency improvements that can come from specialization. The case is set at the Retail Investor Group Operations of the Vanguard Group, the mutual funds and ETF giant. Karin Risi, the managing director, is faced with a back-office operation that hasn't kept up with massive transaction growth, one that is struggling under the weight of mounting client phone call and transaction volumes, client complaints, and buckling employee morale. And worse, the press was taking notice. The (A) case details the complexity in the growing backlog and frames the question of whether they should pursue a specialist model. The (B) case, for distribution in class, details the impact of an initial segmentation of workload into eight categories and poses additional questions for class discussion and analysis.

The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or specialists who focus on a subset of the overall transaction mix. The objective is to introduce the advantages of demand pooling in reducing the variability associated with the forecasting of highly variable workloads, while also demonstrating the benefits to worker learning and efficiency improvements that can come from specialization. The case is set at the Retail Investor Group Operations of the Vanguard Group, the mutual funds and ETF giant. Karin Risi, the managing director, is faced with a back-office operation that hasn't kept up with massive transaction growth, one that is struggling under the weight of mounting client phone call and transaction volumes, client complaints, and buckling employee morale. And worse, the press was taking notice. The (A) case details the complexity in the growing backlog and frames the question of whether they should pursue a specialist model. The (B) case, for distribution in class, details the impact of an initial segmentation of workload into eight categories and poses additional questions for class discussion and analysis.

In 2011, the vice-president of Craig Manufacturing (CM)was preparing a presentation for the company's advisory board and senior management. Craig Manufacturing, based in New Brunswick, Canada, was a privately held, third-generation family business that manufactured attachments for heavy equipment used in large construction projects in Canada and the United States. The company had achieved a strong reputation by pursuing a differentiation strategy based on product quality, leading technology, and exceptional customer service. However, the company needed new revenue streams, as it was experiencing less demand for its customized heavy equipment attachments. The vice-president was about to suggest launching a new product line by producing attachments for mini, or compact, construction equipment and growing the company with a cost leadership strategy. However, entering this market would mean focusing on standardized products, in contrast to the company's traditional focus on customized attachments. Would the new product line and its cost leadership strategy help propel the company to be the leading manufacturer of industrial attachments in Canada and the United States?

Businesses and economic systems are changing in response to global challenges, shareholder interests, and stakeholder interests. This book offers a guide for organizations to benefit from sustainable approaches. A historical overview of the concept of sustainability is given, specifically focusing on how sustainability applies to performance and reporting. In order to implement sustainability in a business, policies need to be developed that align with stakeholder expectations. When organizations are actively participating in multi-stakeholder initiatives, it is easier to align policies with societal trends. When policies are developed, management systems are vital in making sure the policies are congruent with actual performance. Performance reports should be based on well-recognized standards; regular reporting will help stakeholders evaluate an organization's performance and find out if performance is consistent with their expectations. Assets to developing stakeholder trust in performance and reporting include internal and external assurances. Potential actions for improvement are also discussed. Chapter 1 focuses on sustainability as a concept, gives models and definitions, and discusses its relationship to capitalism and its evolution. Capitalism needs to be reworked to include sustainability and stakeholders. Sustainability models take into consideration economic, environmental, and social aspects. The economic dimension focuses on products, services, and profit; the environmental looks at how economic and social activities can leave the planet with resources; the social works to see that all members of society share wealth and enjoy a high-quality life. These models suggest that, while profit is important for the economy, it should not be the only objective. Sometimes capitalism can cause more problems, but it should be designed in a way to solve societal problems.

Businesses and economic systems are changing in response to global challenges, shareholder interests, and stakeholder interests. This book offers a guide for organizations to benefit from sustainable approaches. A historical overview of the concept of sustainability is given, specifically focusing on how sustainability applies to performance and reporting. In order to implement sustainability in a business, policies need to be developed that align with stakeholder expectations. When organizations are actively participating in multi-stakeholder initiatives, it is easier to align policies with societal trends. When policies are developed, management systems are vital in making sure the policies are congruent with actual performance. Performance reports should be based on well-recognized standards; regular reporting will help stakeholders evaluate an organization's performance and find out if performance is consistent with their expectations. Assets to developing stakeholder trust in performance and reporting include internal and external assurances. Potential actions for improvement are also discussed. Chapter 2 discusses sustainability reporting and its relationship with sustainability performance. If a company does not report its performance, stakeholders will face obstacles in their decision making, and the company itself misses an opportunity to learn about its own performance. Sustainability performance and reporting change in response to sustainability disasters. The Bhopal gas leak and the Exxon Valdez oil spill are described as well as how they motivated change in performance and reporting. Many sustainability reporting guidelines have been created over the years, some of which cover all organizations while others focus on a specific sustainability aspect. The GRI offers the most broad-based set of sustainability reporting standards used for stand-alone reports.

Businesses and economic systems are changing in response to global challenges, shareholder interests, and stakeholder interests. This book offers a guide for organizations to benefit from sustainable approaches. A historical overview of the concept of sustainability is given, specifically focusing on how sustainability applies to performance and reporting. In order to implement sustainability in a business, policies need to be developed that align with stakeholder expectations. When organizations are actively participating in multi-stakeholder initiatives, it is easier to align policies with societal trends. When policies are developed, management systems are vital in making sure the policies are congruent with actual performance. Performance reports should be based on well-recognized standards; regular reporting will help stakeholders evaluate an organization's performance and find out if performance is consistent with their expectations. Assets to developing stakeholder trust in performance and reporting include internal and external assurances. Potential actions for improvement are also discussed. This chapter looks at how organizations begin their sustainability journeys and the importance of engaging stakeholders throughout that journey. Sustainable companies link policies to performance, both of which are consistent with the needs and desires of stakeholders. Participating in multi-stakeholder initiatives can connect policy to stakeholders' needs and desires, while sustainability reporting can connect performance to them. Policies need to consider how the values of stakeholders differ regarding short-term versus long-term thinking, self-interest versus community interest, and value placed on humans versus other life forms. Many universal policies give businesses good direction for their sustainability journeys, but most of these policies and the principles they suggest need to be customized to the individual organization and its stakeholder needs.