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In March 2017, Airbnb needed to make some important decisions regarding its strategy for the Airbnb Business Travel Vertical (ABTV) in Asia. Despite a short history of less than three years since the formal announcement of its launch, the ABTV had exhibited promising performance. The business travel market offered many attractive characteristics, including its large size. Despite the attractiveness of the business travel segment, two issues related to the choice of countries and the choice of segments were of concern. Another key issue related to identifying the specific corporate clients to approach-whether to leverage existing relationships with multinational customers or to approach Asian corporate clients directly.

In 2013, L'Oréal SA had become the largest cosmetics manufacturer in the world by understanding different markets and offering products to those consumers that met needs they may not have realized they even had. In India, L'Oréal spent more than 20 years studying its target consumers and developing products to cater to their specific needs. However, developing localized products was not the only criterion for success in a new market. L'Oréal needed to also localize every aspect of its operations, from research and development to marketing and outreach. As well, the company needed to deal with intensifying competition as global and local players challenged L'Oréal's efforts to penetrate and dominate the hair-care, skincare, makeup, and professional hair-care segments in the value-conscious and largely unorganized but fast-growing beauty market in India. What localization and market development strategies should L'Oréal implement?

In September 2011, San Miguel Corporation (SMC) celebrated its 122nd anniversary. Its chairman had just turned 76. Two years earlier, he had travelled to the United States to receive a cardiac ablation to correct an irregular heart rhythm. Succession-related questions were on his mind. SMC needed a clear plan for the leadership transition. The charismatic chairman spent his life successfully exploiting business opportunities, growing SMC from a small brewery company into a giant business group. By 2011, SMC was the largest corporation in the Philippines in terms of revenue-accounting for about 6 per cent of the country's gross domestic product and employing about 17,000 people. The group engaged in a wide range of businesses including mining, oil refining and distribution, power, telecommunications, airlines, airports, and infrastructure. How could the company continue to thrive without its remarkable leader? Finding a path towards a smooth leadership succession would be a difficult task.

In 2016, Bossard AG was a leading wholesaler and supply chain service provider for fasteners. Its business model aimed to improve the efficiency of clients' manufacturing operations by applying Industry 4.0 technologies to integrate the delivery of the highest quality screws, nuts, and bolts with logistics solutions for supply chains, and technical solutions for product designs using fasteners. Bossard's key selling point was its ability to enhance its clients' consumable parts management, thus reducing their total costs of ownership. Bossard had been successful in Europe, but found the Chinese market difficult to penetrate. The company was looking for better ways to deliver value to Chinese industrial customers.

In early summer 2012, Brookfield Residential Properties Inc. (Brookfield), a Calgary-based residential property developer with holdings throughout North America, had an opportunity to develop a vacant site in the inner-city community of Scarboro, in the southwest quadrant of Calgary. Brookfield did not own the site but was working with the landowner to request that the city of Calgary rezone the site from single family to Direct Control to allow a proposed 52-unit project. Brookfield's proposed housing development project was planned by following the policies set out in Calgary's Municipal Development Plan. The plan was focused on the densification of Calgary's population, particularly in the inner city and along established public transportation routes. The question was, how could Brookfield proceed to get buy-in for its project from Scarboro and the surrounding communities?

In February 2016, the owner of a wool and yarn products retail business in the Enterprise Arcade, a not-for-profit retail business incubator in Stockton-on-Tees, United Kingdom, needed to meet with the manager of the arcade. Based in a central and prominent position in a struggling Northeast England town, the Enterprise Arcade was opened by the local council as a part of a large renovation project. It was intended to regenerate the area and support enterprise and employment by providing small, indoor, market-sized retail spaces for self-employed retail start-ups to test their markets. After 14 months with the incubator, the owner of the wool and yarn business was expected to be ready to move out, but her business models were still unproven, and she wanted to stay longer. The manager had to balance the overall success of the Enterprise Arcade with the turnover and successful graduations of the businesses therein. How should the business owner organize her priorities and prepare to negotiate with the manager? What should the manager advise her to do?

The president of the Engineering and Research and Development Services (ERS) division at HCL Technologies Ltd. (HCL) congratulated the Boeing Company (Boeing) on the maiden flight of its 787 Dreamliner jet airliner on December 15, 2009. Out of the many companies working on the 787 Dreamliner project, HCL was the only Indian information technology services firm to be selected for the project. As part of the project, HCL worked closely with Boeing, and some of Boeing's tier-one suppliers, in developing various onboard mission-critical software systems, such as the electrical power generation and distribution system and the pilot controls. The multi-million dollar deal had important implications for HCL and its future in the US$644.3 billion aerospace and defence industry. HCL ERS had to make a crucial strategic choice: should the division continue to offer great value to its customers by helping them optimize costs and improve delivery time, or should it move up the value chain by investing more in research and development capabilities, thereby emerging as a leader rather than a follower in this highly complex and technology-driven industry?

In 2009, Blackstone, the New York-based alternative asset and financial services firm, committed to invest up to $750 million into Summit Materials, a new company in the aggregates sector (i.e., construction materials, such as crushed stone, sand, gravel, cement, asphalt, and ready-mix concrete). Summit intended to execute a roll-up strategy by consolidating smaller companies acquired at relatively low multiples into an integrated company that would trade at a higher exit multiple and have a greater total enterprise value (TEV) than the sum of the acquired parts. The case study is set in 2012, when, after deploying $483 million of capital toward acquisitions, Summit was not performing as well as forecast. Blackstone's investment committee gave Blackstone then-Managing Director Julia Kahr, along with Summit CEO Tom Hill and the deal team, one month to report back with a recommendation for the investment's future. In the case, Kahr is faced with the decision to recommend to: 1) continue the roll-up strategy, funding additional Summit acquisitions; 2) pause the roll-up strategy in order to invest in operations, upgrade the management team, improve due diligence and underwriting processes, and enhance finance and IT systems while waiting for the market to pick up; or 3) exit the investment.

After extensive planning, Ian Calhoun, (MBA 2010) who was also a chef trained in Paris at Le Cordon Bleu, and two co-founders launched 80 Thoreau, a "progressive fine dining" restaurant in Concord, MA that became a local favorite as well as a special occasion destination. After five years of successful operations, the founding team contemplated opening a second restaurant in Boston's Back Bay. Building on the game plan for and lessons learned during the opening of 80 Thoreau, Calhoun and team developed a plan for Mooncusser Fish House and Moon Bar. But as the decision to launch or scupper the new restaurant drew near, the team had to decide whether they had hit upon the right concept, found the right location, and had the managerial capacity to succeed. Would the 80 Thoreau investor group back the project or would the founders need to find new financial backers? Was this the right time to expand?

The launch of the Chase Sapphire Reserve credit card was enthusiastically received by millennial consumers, a cohort that had previously eluded JPMorgan Chase and its competitors. With the one-year anniversary of the launch approaching, managers are focused on retaining customers attracted by a one-time signup bonus of 100,000 reward points and on acquiring new customers now that the bonus had been reduced to 50,000 points. They were also refocusing on the remainder of the Chase Sapphire product portfolio to assess differentiation among the products and to identify white space in the market that could support additional new product launches.

Direct entry into government remained an uncommon post-HBS path, with only 1-2% of recent classes going directly into the public sector. But, for public-minded MBAs, government wasn't the sole province for public problem-solving. MBAs could join or launch companies that sell to government (or directly to citizens), lead venture funds, operate as ecosystem partners, and more. What felt like a new array of opportunities, though, raised a host of additional questions: What does a career path for a public entrepreneur actually look like? In which sector (private vs. public) should I start? Should I run for elective office? What does that imply for how I pursue my career? And often, and perhaps especially, what do I need in order to be able to move back and forth between sectors? In the spring of 2017, four students in the MBA class felt incredibly fortunate. After two years of business school, strong opportunities awaited each of them. None was wanting for work. However, they still had to decide which posts to take at the moment, if any at all.

Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients through its insurance arm, SelectHealth. In 2013, Intermountain, known for its commitment to improving health care outcomes and lowering costs by reducing treatment variation, made the surprising decision to invest significant resources in an innovative precision medicine unit, which would provide life-extending, genetically-targeted therapies to late-stage cancer patients. Precision medicine was associated with treatment variation and high costs, the latter of which was of particular concern given that Intermountain often served as both payer and provider for its patients. But Intermountain's management was convinced by Lincoln Nadauld, MD, PhD, who joined Intermountain's oncology team in 2013 and spearheaded the creation of Intermountain Precision Genomics (IPG). By 2016, IPG had a cutting-edge genomic sequencing laboratory that provided sequencing services to Intermountain and non-Intermountain physicians, and IPG's team had conducted research indicating that targeted therapies administered through IPG extended patient lifespans but increased overall costs. Now, in mid-2017, IPG is undergoing a major transition as it prepares to outsource the bulk of its genomic testing volume to Navican Genomics, a for-profit, Intermountain-owned spinoff. As Nadauld contemplates the future of IPG, he must evaluate two exciting opportunities, and students are asked to consider where Nadauld should focus IPG's resources: should IPG partner with Intermountain's behavioral health team to conduct joint research on the relationship between genetic markers and antidepressant effectiveness, or should IPG push for the testing of a large biorepository, which will cost $12 million but could lead to the identification of new precision medicine applications?

The case is written from the perspective of McDonald's CEO Steve Easterbrook. Easterbrook assumed office in March 2015, and the case highlights the company's recent and dramatic decline in performance amidst increasing competition. In addition, the case details Easterbrook's strategic initiatives in an attempted turnaround of McDonald's' fortunes. With some $25 billion in sales (in 2017) and some 45,000 restaurants globally (thereof 27,000 in the U.S.), McDonald's remains the largest quick-service restaurant (QSR) chain. At the same time, McDonald's has been struggling on several fronts in recent years. Attempting to be "everything for everybody," McDonald's fell victim to being "stuck-in-middle," without a clear strategic position. With such a large global installed base of restaurants and franchisees, any changes coming from the McDonald's headquarters require significant leadership, investment, and potential risk.

As exercising is to physical fitness, networking is to relational fitness, i.e., the health and resilience of your networks of social and professional contacts requires consistent attention. This case outlines a process by which to establish an approach to networking that is long-term, strategic, and semi-automatic-i.e., how to develop a networking habit.

Networking can be incredibly effective, with research suggesting that people who receive training in the field are more likely to receive promotions and top evaluations. Yet many people misunderstand the term, thinking it means attending an occasional cocktail party or posting comments on Facebook. The investment model of networking, by contrast, approaches the creation of social capital as an investor would tend to a portfolio. In this case students examine the principals of networking like an investor through the lenses of three career professionals who haven't yet reached their networking potential.

In 2015, Wrist & Rye Inc. was a new start-up venture in London, Canada, created by several undergraduate students who all had a passion for male fashion. Designed for young, working, professional men, the company's high-end beaded bracelets and accessories were all about looking cool and being associated with the brand. Each bracelet had a story centred on a specific cocktail to create a sense of bonding that could enhance conversations among the company's core demographic. However, the founders faced several challenges including brand value creation; distribution channel decisions; and partnership and management issues. They needed to maintain the appeal of their brand and expand into other markets if they were going to continue to grow. The partners had to agree on strategic options to help grow the company.

This case was designed to facilitate discussion of how a cyberattack was remediated by a major public university. Students are challenged to think through how to best manage the remediation project, including the application of best practices such as risk management, stakeholder management, communication plans, outsourcing/procurement management, and cyberattack remediation. The Phoenix Project was a success from multiple perspectives, and as such provides a useful example of how to manage an unplanned, mission-critical project well.

The case is written from the perspectives of Larry Page, CEO of Alphabet and Sundar Pichai, CEO of Google. The case focuses on opportunities and challenges faced by Alphabet's largest business unit, Google. Competition in Google's advertising space has intensified, mostly by the way of Facebook. This poses a threat because Google still secures more than 90 percent of Alphabet's profits and revenues. The case also highlights challenges of managing a multi-business conglomerate pursuing an unrelated diversification strategy. As Alphabet continues to implement an M-form structure to administer unrelated diversified, the adjacent business units will have a significant impact on Google. Most notably, the Waymo subsidiary has the potential to enter a multibillion-dollar market. The uncertainty of this venture along with Google's core competencies present new opportunities and challenges to the firm. There is also the question if Alphabet can manage this new structure while securing future growth and profitability.

When Meituan merged with Dazhong Dianping in 2015, the company was no longer the fledgling startup it was in 2010. Founded by Tsinghua alumnus Wang Xing, the newly-formed Meituan-Dianping was valued at US$18 billion, joining an exclusive club of "decacorns," or startup "unicorns" worth at least US$10 billion. Soon, the company's first post-merger fundraising amassed US$3.3 billion, the highest amount the world had ever seen at that point. Our case describes how Meituan-Dianping grew from a simple group-buying website to a diverse online platform that offered products and services ranging from airfare to food delivery. It focuses on Wang's rationale and ethos, particularly how they informed and shaped Meituan and subsequently Meituan-Dianping's strategy. It describes the challenges of entrepreneurship and tech innovation, focusing on management and leadership in a dynamic and intensely competitive environment. It also highlights the considerations behind choosing the right business model during a firm's formative period, illustrating how the firm's positioning (e.g., "Meituan is not a Groupon clone") may influence talent recruitment and even fundraising efforts. Our case is suitable for graduate management/business and executive development programmes that include entrepreneurship, tech innovation, or strategy, as well as those with an international focus, especially on China.

The case examines how Marriott should respond to the potential threats from new home-sharing platforms and the rise of on-line travel agencies. In 2017 Marriott was the largest hotel chain, with more than one million rooms and 7% of worldwide room supply. In the previous decade the growing ubiquity of internet-based commerce had facilitated the rise of technology platforms such as Expedia and Airbnb. The case enables students to explore the forces that might lead to industry transformation and the appropriate response strategies of a large incumbent.