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  • Do Business and Politics Mix? (HBR Case Study and Commentary)

    Natural Foods, a midsize chain of organic grocery stores, has chosen to donate to a super PAC that plans to fund ads promoting political candidates with strong pro-business platforms. When one of those candidates takes a controversial stance against gay marriage and news of the company's connection to him is exposed, customers and employees stage protests and ask the company to reconsider its policy on campaign contributions. One board member urges the CEO to get out of politics completely, but the head of government relations believes that the company just needs to be more strategic about how it makes political donations. Can the company have the political influence it needs without making campaign contributions? With commentary from Ken Cohen, the vice president of public and government affairs for Exxon Mobil, and John Harrington, the president and CEO of Harrington Investments.
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  • Life's Work: Norman Lear

    Norman Lear, perhaps most famous for the creation of "All in the Family," has spent his entire career behind the scenes. He talks about negotiating with network bosses, bringing out the best in writers and actors, and more.
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  • Do Business and Politics Mix? (HBR Case Study)

    Natural Foods, a midsize chain of organic grocery stores, has chosen to donate to a super PAC that plans to fund ads promoting political candidates with strong pro-business platforms. When one of those candidates takes a controversial stance against gay marriage and news of the company's connection to him is exposed, customers and employees stage protests and ask the company to reconsider its policy on campaign contributions. One board member urges the CEO to get out of politics completely, but the head of government relations believes that the company just needs to be more strategic about how it makes political donations. Can the company have the political influence it needs without making campaign contributions? With commentary from Ken Cohen, the vice president of public and government affairs for Exxon Mobil, and John Harrington, the president and CEO of Harrington Investments.
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  • Do Business and Politics Mix? (Commentary for HBR Case Study)

    Natural Foods, a midsize chain of organic grocery stores, has chosen to donate to a super PAC that plans to fund ads promoting political candidates with strong pro-business platforms. When one of those candidates takes a controversial stance against gay marriage and news of the company's connection to him is exposed, customers and employees stage protests and ask the company to reconsider its policy on campaign contributions. One board member urges the CEO to get out of politics completely, but the head of government relations believes that the company just needs to be more strategic about how it makes political donations. Can the company have the political influence it needs without making campaign contributions? With commentary from Ken Cohen, the vice president of public and government affairs for Exxon Mobil, and John Harrington, the president and CEO of Harrington Investments.
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  • How Companies Can Profit from a "Growth Mindset"

    Psychologist Carol Dweck's work on "mindset" has been hugely influential in fields such as education and sports training, and her 2006 book Mindset was a bestseller. Some people, Dweck has argued, view talent as a quality they either possess or lack, and thus have a "fixed mindset"; others, with a "growth mindset," consistently see potential to develop new skills. Now she is extending her work on mindset to organizations. This article describes her new research with Fortune 1000 companies and details several implications for managers. This reprint includes three additional Idea Watch articles: "Is Extra Legroom Worth Fighting For?" provides a visual analysis showing that on economy class flights, higher ticket prices don't necessarily mean greater comfort. "In China the Right Political Ties Count" describes a study of the TV manufacturing industry in China from 1993 to 2003 revealing that ties to local officials were associated with higher rates of company success, but ties to national officials had no such effects. "The Real Cost of 'Patent Trolls'" focuses on three new studies that show how damaging patent-troll lawsuits are to the economy. They suppress venture investing and R&D spending by substantial amounts.
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  • Cooks Make Tastier Food When They Can See Their Customers

    The unexpected benefits of increasing transparency between employees and customers.
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  • Game of Finance: The South Sea Bubble

    It was arguably the first financial scandal to play out in the public eye--and even Jonathan Swift and Daniel Defoe got behind it.
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  • Armacord Incorporated: Combatting Money-laundering Using Data Analytics

    This caselet can be utilized to enhance students' understanding and appreciation of data analytics for fraud detection in financial institutions. It requires a predictive analytic solution, in the form of a time series model, for combating money laundering at a regional bank. The nature of the assignment necessitates effective teamwork on data cleaning and preparation and on modeling/analysis of time series, as well as in presenting key findings. The caselet should be moderated as a small-scale consulting engagement, with the instructor assuming the role of the "client," meeting with the engagement team for regular status updates, and attending to questions the team may have. Ideally, the caselet should run anywhere from one week to a month, depending on how meticulously the instructor will plan to implement the assignment. The caselet comes with an accompanying dataset.
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  • Armacord Incorporated: Combatting Money-laundering Using Data Analytics, Spreadsheet Supplement

    Spreadsheet Supplement for BAB260.
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  • Jennie Maze Limited: Enhancing Call Center Performance Using Predictive Analytics

    This caselet can be utilized to enhance students' understanding and appreciation of predictive analytics for improving the performance of a call center, using time series forecasting. The nature of the assignment necessitates effective teamwork on data cleaning and preparation, and modeling/analysis of time series, as well as presentation of key findings. The caselet should be moderated as a small-scale consulting engagement, with the instructor assuming the role of the "client," meeting with the engagement team for regular status updates, and attending to questions the team may have. Ideally, the caselet should run anywhere from one week to a month, depending on how meticulously the instructor will plan to implement the assignment. The caselet comes with an accompanying dataset.
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  • Jennie Maze Limited: Enhancing Call Center Performance Using Predictive Analytics, Spreadsheet Supplement

    Spreadsheet supplement for BAB263.
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  • Fargo Health Group: Managing the Demand for Medical Examinations Using Predictive Analytics

    This caselet can be utilized to enhance students' understanding and appreciation of data analytics for forecasting incoming medical examination volume by healthcare organizations. It requires a predictive analytic solution in the form of a time series model. The nature of the assignment necessitates effective teamwork on data cleaning, preparation and modeling/analysis of time series, as well as presentation of key findings. The caselet should be moderated as a small-scale consulting engagement, with the instructor assuming the role of the "client," meeting with the engagement team for regular status updates, and attending to questions the team may have. Ideally, the caselet should run anywhere from one week to a month, depending on how meticulously the instructor will plan to implement the assignment. The caselet comes with an accompanying dataset.
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  • Fargo Health Group: Managing the Demand for Medical Examinations Using Predictive Analytics, Spreadsheet Supplement

    Spreadsheet supplement for BAB266.
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  • The Right of Acquisition, Student Spreadsheet

    Student Spreadsheet for KEL819.
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  • A Currency We Can Call Our Own: Populism, Banking Crises, and Exchange Rate Crises in Argentina, 1946-2002

    The case describes Argentina's struggle to establish a credible monetary system under populist pressures and the recurrent use of exchange rate stabilization plans. It focuses on two episodes where there was "too little money" in the economy: during the hyperinflation episodes during the late 1980's-when money demand collapsed and the early 2000's when the supply of money collapsed under a hard currency peg.
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  • Jean-Claude Biver (A): The Reemergence of the Swiss Watch Industry

    In the early 1980s, the Swiss watch industry was near collapse after failing to adapt to Japanese competition from battery-powered quartz technology. In 1982, Jean-Claude Biver purchased Blancpain, a watch company that had been out of business since 1961 but had once made mechanical watches, for $16,000. After successfully reviving Blancpain, Biver sold the company to Nicolas G. Hayek (Chairman of the Swatch Group) for $43 million a decade later. Hayek agreed to have Biver stay on and gave him responsibility to revive the once venerable, but ailing, watch company Omega. Between 1995 and 1999, Biver led another turnaround effort that increased Omega's revenues from $350 million to $900 million. While it was presumed across the industry that Biver would be the next CEO of Swatch Group, in early 2000 Biver began to sense that he may not receive the top position when Hayek retired. At the end of the case, Biver must decide whether he should leave the Swatch Group and retire himself, or possibly start over yet again and take the reins of a small but struggling watch company, Hublot. The case examines the actions that Biver took to transform Blancpain and Omega, and how his broad vision ultimately transformed the entire Swiss watch industry. It presents Biver as a complex leader who at times could be very harsh on his employees, but whose passion and vision engendered fierce loyalty from those who worked with him.
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  • Jean-Claude Biver (B): Leading Change at Hublot

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  • Knights Apparel and the Alta Gracia Factory: Paying a Living Wage

    In 2014 The Alta Gracia clothing factory in the Dominican Republic was doing something quite unusual in the industry; it was paying its employees a living wage, which was 350 percent higher than the country's minimum wage. Knights Apparel, which owned the four-year old factory, also provided benefits, health care, and allowed the workers to unionize. Most apparel factories paid employees a minimum wage, which in some places was not enough to pay for workers' basic needs and the needs of their families. Knights Apparel founder and CEO Joe Bozich, the driving force behind Alta Gracia, came to this decision from both business and personal motivations. Knights Apparel was the number one provider of licensed collegiate logo apparel, and Bozich saw the opportunity presented by the growing number of college students unhappy with the working conditions of the people making their schools' branded apparel. Personally, Bozich said he wanted to provide "hope and a pathway out of poverty for generations to come." However, Alta Gracia's production costs were 20-30 percent higher than at Knights' other factories, and Alta Gracia was losing over half a million dollars a year. Knights was able to keep Alta Gracia open only by subsidizing it with funds from its profitable business units. Knights was a private company, but Bozich was still accountable to his board and the company's large multi-billion-dollar institutional investors. Over time, Bozich had convinced many of them to back Alta Gracia, but he needed to pull the factory into profitability soon in order to prove it was a viable business model. If Alta Gracia was successful, Knights would have to decide if it should be expanded. There was also the question of whether Knights would be able to replicate Alta Gracia, and if it could, should it? Other companies had tried and failed to offer a living wage and become profitable. Would Knights be different?
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  • Cloud Storage and Document Management: How a new generation of companies is shaping the enterprise content management industry

    This industry note covers how new players in cloud file sharing and storage (such as Dropbox and Box) are reshaping the overall enterprise content management (ECM) software industry in 2014. The note presents the major incumbent firms in the ECM industry in 2014, and then describes in depth 1) the latest technology, market and business model changes that potentially enable a disruption of that industry, and 2) the key new industry players. It also discusses the implications of the convergence between two industries: Small and medium business (SMB) file sharing and ECM. In addition, the note considers the strategic challenges facing these two categories of players in shaping the future of the converged industry.
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  • The National Football League and Brain Injuries

    The National Football League (NFL) was both the most popular spectator sport in the U.S. and a major economic entity, taking in roughly $10 billion a year in revenue. However through the early twenty-first century, an increased understanding of the long-term effects of head injuries on NFL players indicated a serious threat to the long-term viability of the game. Particularly concerning was the indication that some deceased professional football players had developed chronic traumatic encephalopathy (CTE)-a neurodegenerative disease which had a strong influence on a person's mental and physical health-most likely as a result of repetitive hits sustained during their football careers and which may have contributed to their deaths. Over 4,000 retired players had jointly sued the NFL over the head injuries they had sustained during their time in the NFL and the resulting health problems they attributed to these injuries. In part, the lawsuit alleged that the NFL had not been forthcoming with players about the health risks of head injuries. The two sides had reached a tentative $765 million settlement in 2013, the bulk of which would go to compensating retired players suffering from such diseases as Alzheimer's or dementia. While this settlement compensated retired players, it was not applicable to current or future players. Could the NFL preserve the sport by making it safer through new rules or equipment changes, or was football an inherently physical game that no amount of new rules or equipment could make completely safe? Were current and future players, now knowing full well the potential long-term health implications of football, tacitly accepting the risks involved? As a team owner, is now the time to sell while franchise value and fan support are at their peaks, or will the business of the NFL be viable for years to come?
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