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Spreadsheet supplement for case 215016.

This note introduces a framework for deliberately building effective interpersonal relationships. First, we will define the necessary attributes of these relationships. Next, we will discuss common barriers to effectiveness. Lastly, we will provide tools to build and maintain these relationships.

Perna Arts is a movie production company that has gradually branched into related businesses straddling distribution, exhibition, programming and education. The company was among the first to go public after the movie business attained industry status in India. It was also one of the first to recruit a professional manager as its chief executive officer to put in place processes, systems, performance metrics and procedures aligned to its strategic priorities. The company's aim was to make two to four movies a year - enough to create a rolling stock that could open up multiple revenue streams and offset losses with hits. However, Perna Arts was battling against temporary setbacks, such as failing to deliver hit movies. The company's management wondered whether it could adopt a more business-like approach to movie making, using sound management principles to wean Perna Arts away from its person-centric, intuitive process.

Google's plan to gear up its flight search service in India by allowing users to compare fares and book tickets made other domestic travel portals in India nervous. There were fears that this development might turn out to be discriminative as Google had the dominant share in Internet search service. Fearing a substantial reduction in their share of the search market, these domestic portals had the option of lodging a complaint against Google with the Competition Commission of India.<br><br>Google's business practices had been challenged and/or come under the scanner of anti-competitive law in many other countries as well. The public in India wondered why Google was involved in such controversies. Why did competing companies fear Google's business practices? What would be the Competition Commission of India's stand and how would it help consumers and society in general?

The passenger car industry in India has witnessed intense competition since the Indian economy's liberalization in the early 1990s. Although Maruti Suzuki India Limited has been the most dominant player for the last three decades - with many Indians using "Maruti" as a synonym for "car" - it has been unable to raise the prices of its cars over the last ten years due to a price war among rivals. Though Maruti has been a profitable company, rising input costs and poor price maneuverability are making it very challenging for the firm to remain profitable in the future. In 2014, Maruti is contemplating a major investment in a new plant. The chairman of Maruti must determine whether investing in the new plant would reduce costs significantly and help the company remain profitable.

Founded in 2011 in Mumbai, India, Ekohealth Management Consultants Private Limited helped its subscribing members by negotiating bulk discounts with hospitals for all planned surgeries and reducing their monthly bills by suggesting low-cost generic drugs rather than expensive brand names. It ensured ethical health care practices by removing the referral fees doctors routinely demanded from hospitals, pathology clinics, pharmaceutical companies and other medical professionals in exchange for directing patients to them. The company had entered fiscal year 2013/14 with a high momentum and envisioned recording revenue of INR28.3 million by the end of the year. The existing price metric involved a single price point: the annual membership fee of INR1,500 for up to five members of a family. The company has plans to move into other Indian cities by mid-2014. Is the single price metric appropriate for these new markets?

James Amphlett, a financial analyst with Southern Cross LLC, has been asked to assess the financial performance of Farmer Brothers Company, a coffee manufacturer and distributor whose shares the equity firm was considering acquiring for its Growth Service portfolio. Amphlett's research showed that the coffee business was volatile. Coffee prices had risen steadily from $0.20 per pound at the end of 2001 to over $1.20 per pound by the end of 2007, only to plunge to $0.70 per pound in March 2010, and rise again to over $1.26 by June 2011. The increase in coffee prices had taken a toll on Farmer Brothers' bottom line. It had also taken a toll on Farmer Brothers' stock price, as the company saw its stock price fall from over $24 per share in July 2008 to less than $6 per share by August 2011. Farmer Brothers valued inventory using the last-in-first-out, or LIFO method, whereas other coffee companies used FIFO; thus it was more difficult to make an apples-to-apples comparison of financial performance. Amphlett recalled that the LIFO accounting method was used primarily to save taxes as higher input prices were matched against revenues to reduce taxable earnings.

In April 2012 Bill Nichols, a financial analyst at the real estate investment firm Koenig Capital, was about to enter a unique lease renegotiation. One of Koenig's tenants, Hasperat Inc., had sixteen years left on its long-term lease of the Kelley Building, a 165,000-square-foot office building in downtown Cleveland. The lease contained a clause giving Hasperat the option to buy the Kelley Building from Koenig. When Nichols tried to place a mortgage on the property to take advantage of low interest rates, he learned that the existence of this option in the lease contract prevented lenders from offering Koenig their lowest rates. As a result, Nichols had been tasked with renegotiating the lease to remove the option clause. This unexpected event offered Nichols the opportunity to use his financial skills. He needed to calculate the fair value of the purchase option to be able to justify to his superiors by how much they should compensate Hasperat. Students will step into the role of Bill Nichols and apply real options modeling techniques to value the purchase option in Hasperat's lease.

The owner of an accessory shop in China is unsure whether it was a wise choice to start his own business. The owner has identified that if the shop continues as is, he may face a loss. He must come up with a solution. Should he accept an employee's suggestion to cut prices in order to compete with low-end street stalls? Should he shut down the shop in the short run or even exit the market? Whichever path he chooses, he can approach the decision using the concepts of elasticity and cost analysis popular in microeconomics.

Flipkart faced many challenges since its inception due to the hypercompetitive nature of its industry. The company preferred the route of profitless growth in the emerging e-retail industry in India - sacrificing profits for size and growth. Venture capitalists also supported this strategy by providing five rounds of funding. Nevertheless, Flipkart encountered intense competition from local players, who were quickly imitating its competitive and growth strategies. It responded to competition and enhanced its efficiency by rationalizing its product mix, opting for acquisitions and refurbishing its supply chain. Soon, however, Amazon announced its entry into the Indian e-retailing market. Amazon's entry posed a major threat to Flipkart, mainly because of its financial strength. Flipkart responded by using a three-pronged strategy of technology, human resource management and supply chain investment. However, venture capitalists were still left wondering whether Flipkart would be able to report a profit or would be acquired by Amazon.

This case follows Carla Ann Harris, an African-American executive on Wall Street, from her childhood to the eve of her 20th year at Morgan Stanley. In addition to her professional identity as an investment banker, Harris is also an accomplished gospel singer, an observant Catholic, a philanthropist, a public speaker, and a writer. Along with her successes and accomplishments, she has also faced setbacks and challenges. Despite the negative experiences African-American women face on Wall Street, Harris feels she has been successful because she "brings her authentic self to the table." A unique aspect of Harris' story is that throughout her journey she nourishes other aspects of her identity, such as her singing, her devotion to her faith, and her desire to help others-a difficult feat in the financial services industry given the culture of long hours, competitiveness, and cynicism. The case ends with a career decision: Harris must decide whether to start an ambitious program for emerging female and minority asset managers (the Emerging Manager Program or EMP). The program represents a way to bring together her professional expertise and personal passion to help people thrive in their work, but like all entrepreneurial ventures it has associated risks. The case helps students to understand how one's own identities are central to one's career development, relationship building, and professional growth; to consider how maintaining unique aspects of oneself can help people succeed in a challenging organizational culture; and to provide a forum for discussing issues of race and gender in a profession in which there are few minorities and women at senior levels.

This (B) case provides a brief description of the outcome of the (A) case.

In 2014, Pfizer proposed a friendly acquisition of AstraZeneca, but the AstraZeneca board resisted over price and strategy concerns. Was this good for pharmaceutical consumers? Pfizer, like pharmaceutical companies in general, faced difficulties in growing sales due to the challenges of developing new drugs. Over the previous decade or more, Pfizer had pursued acquisitions as a way to acquire new drugs, increase sales, and to reduce costs by combining operations and cutting staff. Pfizer, a U.S. company, was also interested in AstraZeneca, a U.K. company, as a way to reduce its corporate taxes. In recent years, AstraZeneca had significantly strengthened its pipeline of potential new drugs and its board felt it was in a strong position to go it alone. The company's CEO also indicated that an acquisition would be disruptive to its drug development efforts and delay new drugs coming to market. U.K. politicians expressed concerns over downsizing and job losses in the economically important pharmaceutical sector. The case allows readers to explore who benefits from a potential acquisition (shareholders, employees, drug consumers) and which of these stakeholders should be considered when deciding on an acquisition.

Spreadsheet supplement for IMB483.

Landmark Facility Solutions presents a situation in which a medium-sized facility management company assesses whether to acquire a larger facility management company that is known for its high-quality services and technical expertise. The acquirer believes the acquisition will help it to become an integrated facility manager and enter new industries in its home market. The case focuses on valuing the acquisition opportunity and choosing the right financing for the transaction. It explores the interaction between corporate investment and financing, and sets the stage for discussions about capital structure decisions. The case can be used in first-year MBA courses in corporate finance and financial strategy or second-year MBA courses in mergers and acquisitions and advanced corporate finance. It also can be used in an undergraduate finance course that covers mergers and acquisitions.

Spreadsheet Supplement for Product #915527.

Spreadsheet supplement for Case CU312

The Indian online retail ("e-tail") market had seen a flurry of activity. Success stories such as Makemytrip.com and Naukri.com in the travel and job search domains, respectively, were significant catalysts for this new breed of start-ups. Of these start-ups, Flipkart stood out as one of the most successful (and audacious) - mostly because of the funding the company managed to secure over a very short period of time as compared to its competitors. The firm was celebrated for its bold stance on growth versus profitability but simultaneously had its share of critics and skeptics. The latest round of venture capital funding had valued Flipkart at $1.6 billion, nearly eight times sales. In less than two years, the firm had attracted nearly $550 million in venture capital funds and its sales turnover had grown nearly 30-fold. Was Flipkart growing too big too soon? Were these valuations justified?

The Indian online retail ("e-tailing") market had seen a flurry of activity. Success stories such as Makemytrip.com and Naukri.com in the travel and job search domains, respectively, were significant catalysts for this new breed of start-ups. Of these start-ups, Flipkart stood out as one of the most successful (and audacious) - more so because of the funding the company managed to secure over a very short period of time as compared to its competitors. The firm was celebrated for its bold stance on growth versus profitability but simultaneously had its share of critics and skeptics. The latest round of venture capital funding had valued Flipkart at US$1.6 billion, nearly eight times sales. In less than two years, the firm had attracted nearly $550 million in venture capital funds and its sales turnover had grown nearly 30-fold. Was Flipkart growing too big too soon? Were these valuations justified?

In November 2011, UltraRichMatch.com (URM) was founded as an online matrimonial portal targeted at Indian millionaires. URM was unique as it provided both wedding planning and matchmaking services. URM depended on building affiliations with providers of wedding products and services. These affiliations had not grown according to expectations. By early 2013, the founder believed that expansion was necessary for URM. He had arrived at three options for expansion: expansion online with a new portal, setting up a franchise chain of bricks and mortar marriage centres/ bureaus and expansion of URM's affiliate program to attract more customers. His dilemma was whether to pursue all these plans simultaneously or one at a time.