個案資料
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Aman Resorts
內容大綱
Aman Resorts describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot